United Kingdom
Review of Arthauss Furniture
Delivery was made exactly at the scheduled time, very professional. Furniture of great quality, not easy to put together but thankfully coming with very clear instructions. Would recommend at least two persons to build the furniture as there are a few long and heavy parts to play with.
Review of Grass Direct
Good support in store, delivery quicker than expected.
Review of NeoTimber
Really good products, quick delivery and easy enough to install for as long as you have the right tools and a flat and straight surface to cover. Trimming and cutting is fairly easy if you have a good set of saws but you need to buy the correct blades. The fast clip and starter clip systems are pretty good and easy to use but the screws provided are of poor quality and do not have a standard head; even though an adaptor is provided for your electric screw driver, they are quite fragile and break easily or wear off if you screw too hard. I used standard screws instead and they worked better.
Good flexibility on commercial terms too, NeoTimber will collect (at a cost) and reimburse whatever wasn't used (as long as it is in good shape of course) which is appreciable.
Reply from NeoTimber
Hello Julien,
Thank you for your comments, and for taking the time to leave us a positive review!
We always appreciate feedback regarding the installation process. You are correct to point out that the right tools should be used to cut the boards down to size. We recommend using a power mitre circular saw for accurate cuts.
We'll also take on board your notes about the screws being fragile, and will pass this on to the development team as an improvement that could be made to the product.
Thank you for the comments about our commercial terms. We are always happy to reclaim what isn't used if the product is in good condition; we understand the designs of outdoor projects often change on the day!
We hope to work with you again in future,
Kind Regards,
The NeoTimber® Team
Review of Decathlon UK Ltd
Good products, great quality, good value for money, service delivered on time and in a quality manner.
Review of Decathlon UK Ltd
Order ready to be collected in store when I turned up to pick it up - nothing missing. Quick service, no time wasted.
