United Kingdom
Review of Arthauss Furniture
Was a little sceptical to order something without seeing it in person, but we are so over the moon with our wardrobe. Delivery was considerately arranged around our working commitments. Parcels well delivered. The wardrobe itself… wow! So well made and very heavy. Feels great and nice and strong. Would definitely recommend the Arti wardrobe. Only thing to note is the 3 hour estimate was way out! It took us so much longer - worth it in the end.
Review of Hive Property Surveys
I would recommend Chris to anyone in need of a survey. We were informed at each stage what was happening and we were able to mention any areas of concern we had about the property. The survey was instructed, carried out and received all within less than a week. The report is easy to understand and shows any areas of concern clearly. Chris has been on hand to answer every question we had and gave recommendations as to what we should do next. We feel confident about the property after having Chris to complete the survey. Thank you, Chris!
Review of Untamed
Our ragdoll has been on Untamed since we got her as a kitten - she’s now nearly 2. She’s never turned a meal away and her fur is softer than we could have ever imagined. Wouldn’t feed her anything else.
Review of Untamed
Our cat LOVES Untamed food. She always clears the bowl and (touch wood!!) she’s had no issues with it. It keeps her coat so soft. We had an issue with delivery on one occasion - contacted the company and they sent another box out straight away. Cannot fault the customer service.
Review of Autoglass®
Car put back together wrong and I was allowed to leave with my bonnet not closed properly! I’ve been left with large gaps and pieces of trim not put back in the right place. I have had to arrange for them to come out to fix but this is two weeks away.
Reply from Autoglass®
We are sorry to hear that our service did not meet your expectations. I have raised this with our Customer Services Team for you. They will be in contact to discuss this further. If you have any further concerns in the meantime, please do not hesitate to contact us. Kind regards, Oliver.
Review of Specsavers
Had eye test in store, tried on glasses but bought them online (avoid buying online due to a bad experience previously). Glasses came within a few days.
Sunglasses case was broken and one of the nose pads on the glasses was bent out of shape but a drop into a store soon fixed both of these.
Always a faff buying glasses but overall pleasant experience.
Reply from Specsavers
This is the kind of feedback we like to see! Thank you for sharing.
Review of Chilly's
Spent £40 on a personalised Series 2 1 Litre bottle, for it to not fit together properly. I’ve submitted a fault form but no one has got back to me. Disappointed with quality and customer service. Will not buy again.
Reply from Chilly's
Hi Emma,
Thanks for taking the time to leave a review and inform us of your experience. We're incredibly sorry to hear this!
We would love to get to help you with this, so I will be in touch via email shortly.
Kind regards,
Sophie
Review of Motorway
Excellent service from Motorway. Ended up with over £1000 more than what local dealers were offering for my car. Customer service from Motorway was always great and sale went smoothly.
Knocked a star off because the arrangements for collection were a nightmare by WeDeliverCars. Admittedly this is not run by Motorway but it still tainted an otherwise excellent experience.
Review of SMARTY
I would rate SMARTY a 0 star if I could. The moment my SIM card was put in the phone, the signal was none existent, couldn’t even get one bar outside. Would not recommend to anyone, avoid at all costs. If a deal like this seems to good to be true, trust me - it is!
Customer service is none existent, never got a reply to my query tickets and they broke consumer law as PAC code took longer than 24 hours to arrive.
Reply from SMARTY
Hi Emma, it's a shame SMARTY hasn't worked out for you on this occasion.
We do run on the Three network and they are constantly looking to expand their coverage and improve signal, however, like every network, some areas will have better coverage with SMARTY than others.
With regards to your PAC code, we have multiple ways of obtaining this. As you have rightly said, by law you as a consumer are required to have instant methods of obtaining your PAC. In 2019 Ofcom introduced the Text-To-Switch service to get your PAC - you just text 'PAC' and your Date of Birth (ddmmyy) to 65075 and will receive a text with your PAC in an instant.
You are also able to request a PAC code yourself, directly through your SMARTY dashboard at any time.
We have tried to make this process as accessible as possible, meaning you should have no reason to contact customer support to obtain your PAC as we do not guarantee that you will receive an instant response to your request.
Review of Handtec
Review of Mobile Phones Direct Ltd
