APT Luxury Travel Reviews 2,788

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their professionalism, helpfulness, and willingness to go the extra mile. Consumers appreciate how the staff caters to their needs, ensuring a memorable and stress-free holiday. The booking process is also highly regarded, with reviewers highlighting the ease and efficiency of making arrangements. People express high satisfaction with the holidays provided, describing them as relaxing, well-organized, and filled with spectacular scenery. The service receives accolades for its excellence, with every detail meticulously taken care of. Furthermore, the location of the accommodations and excursions is consistently praised, adding to the overall positive experience.

Based on these reviews

Rated 5 out of 5 stars

APT made our 15 day trip to India truly amazing. The itinerary they prepared was very well thought out and organised. I can't praise the staff throughout enough. They were friendly and helpful an... See more

Company replied

Rated 5 out of 5 stars
Verified

Travel was seamless, service was superb from the first pick-up to our arrival home. The boats were luxurious with well-proportioned cabins and comfortable bed. The food and beverages were excellent... See more

Company replied

Rated 5 out of 5 stars

Claudette fully understood requirements for cruise and cabin selected. Clearly explained all options. Arranged everything in a single phone call, including flights, transfers and hotel post cruise. Ve... See more

Rated 5 out of 5 stars
Verified

The whole cruise down the Danube was very interesting and nearly as good as the Budapest to Amsterdam cruise that we did last year. It was my wife's birthday present and she thoroughly enjoyed it. T... See more

Company replied

Rated 5 out of 5 stars

After receiving an email from APT regarding Christmas cruises I rang and spoke to a lovely man called Hayden Harris who was very helpful, sorting out the cabin I preferred and flights from Humberside... See more

Company replied

Rated 5 out of 5 stars
Verified

APT arranged a fantastic trip. We really felt we had a great insight into this area of Canada, with real experiences rather than just photo opportunities. Our tour guide, Jacob, was knowledgeable and... See more

Company replied

Rated 5 out of 5 stars
Verified

The travel agent we used was very helpful with our booking, and although our flight to Budapest was delayed, the APT rep was there to meet us and transport us to our ship. We were welcomed warmly o... See more

Company replied

Rated 5 out of 5 stars
Verified

The organisation was first class. Tim cruise director could not be faulted he went over and beyond what was expected. Everyone was so helpful and friendly it was a fantastic holiday. I would recommend... See more

Company replied

Rated 4 out of 5 stars
Verified

Ship was amazing, very courteous staff, food was excellent and very clean Unfortunately the excursions involved far more walking than had been explained at time of booking The Guide on the last... See more

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Rated 5 out of 5 stars
Verified

Danube river cruise. Lovely modern cabin with mini fridge, toiletries including shower cap, cotton buds, make up remover pads, hair dryer and dressing gown. Great staff, excellent food with unlimite... See more

Rated 3 out of 5 stars
Verified

We were on an APT holiday, but to be honest it seemed more like an APT Travelmarvel holiday. No Speciality dining, APT rep in Lisbon a waste of time, didn’t actually interact much with any of the gue... See more

Company replied

Rated 3 out of 5 stars
Verified

Apt has always been our choice of cruise company. But unfortunately the Croatia cruise was described as luxury cruise was not luxury! On the last day of our cruise we were sent out of the ship... See more

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Rated 5 out of 5 stars

We have just come back from 15 day Vietnam and Cambodia highlights Tour. APT was fantastic, their tour director and all guides were very professional and all went the extra mile for us. Excellent... See more

Company replied

Rated 5 out of 5 stars
Verified

Brilliant holiday highly recommend APT LUXURY TRAVEL they looked after us from start to finish. Reps were brilliant and couldn’t be more helpful. The hotels, boat,food,entertainment trips out wer... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent, truly international staff at all levels, always willing to help at any time. Nothing is too much trouble. Very good schedule with opportunities to go ashore at every port. My only request... See more

Rated 4 out of 5 stars
Verified

Great boats, crew n meals. Thanks to Bernadette for all her help on board and also our Holiday Village travel Agent, Jackie Davis for all her hard work. Just a couple problems re low rivers, bu... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything was well organised. Trips, notifications and of course the food was excellent. The boat was amazing and when we had to swap boats because of the level of the Danube all went smoothly. After... See more

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Rated 3 out of 5 stars
Verified

Catering and cabin staff excellent. Cruise director and assistants leave the worst I have experienced. The fact that for 3 days the visits ashore were by rubber boats in windy choppy weather. In crui... See more

Rated 5 out of 5 stars
Verified

Sunday was the best day yet on our 7-night Douro River cruise. From Lamego we went to the 17th Century Sanctuary of Our Lady of Remedies, where a choir was singing beautifully. Then we descended the... See more

Company replied

Rated 5 out of 5 stars

A shout out for the helpful team in Reservations - especially Hayden. He quickly and efficiently sorted out a payment glitch and nothing appeared too much bother for him. Thank you!

Company replied

Rated 3 out of 5 stars
Verified

We did the same trip with APT some 6/7 years ago.There are definitely cut backs in comparing the two cruises. The entertainment which had been varied and professional was now reduced to the same gui... See more

Company replied

Rated 5 out of 5 stars
Verified

It was well organised. Hectic schedule and early starts which I would have liked to have been made aware of prior to the trip. It was my first guided tour so didn't know what to expect but having l... See more

Company replied

Rated 3 out of 5 stars
Invited

the company is well organised,tour leaders good,liked the fact we were seperated into smaller groups for visits.a bit repetitive in the visits we did, markets,churches etc. the hotels were lovely. did... See more

Company replied

Rated 5 out of 5 stars
Verified

A brilliant experience visiting Cape York and the Torres Straits led by true professionals who thought of everything. It was a shame we visited the islands on a Sunday when things were closed, but thi... See more

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Rated 4 out of 5 stars
Verified

Had an amazing time, just a few things to make it perfect. For tours maybe offer two options one cultural and another more of an activity ie sea safari on jet skis or a quad bike trip for the more adv... See more

Company replied

Rated 3 out of 5 stars
Verified

The power cut in Portugal and Spain caused serious disruption to the cruise. Only three days of the cruise were completed according to the itinerary. While APT could not be blamed for this, the holida... See more

Rated 3 out of 5 stars
Verified

Initially when I booked I assumed that it was actually on APT cruise and not travel marvel. The staff were great but the passengers were a bit scruffy . Fancy sitting next to passengers straggling... See more

Rated 5 out of 5 stars

I cannot fault the service I received from Rachel Mack. She went that extra mile to ensure that she was able to offer me exactly what I wanted from my river cruise choice. I had many questions and req... See more

Company replied

Rated 4 out of 5 stars
Verified

all onboard services were great. all tours were great, especially Bratislava. on board commentaries on the gorge and the evening cruise in Budapest were uninspiring. the 4hour wait at Munich air... See more

Rated 4 out of 5 stars
Verified

We had a fantastic holiday on the new Solara ship I did have a few issues which I am waiting to hear back from the relevant authorities.. Charles

Company replied

Rated 5 out of 5 stars
Verified

My wife and I thoroughly enjoyed our holiday. The boat, crew and catering were first class. We were extremely well looked after. The organisation of the excursions was excellent, as was the tour m... See more

Rated 4 out of 5 stars
Verified

The food was not as good as in previous trips. There was a lack of scenic cruising. Tooo long docked at several places. Not the right balance between excursions and scenic cruising.Parallel parking w... See more

Rated 5 out of 5 stars
Verified

Everything was perfect from beginning to end. The food, the people, the trips and the cabin I could go on. Nothing was too much trouble and our cruise director Bernadetta was fabulous. The weather... See more

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Rated 3 out of 5 stars
Verified

I loved meeting the elder and hearing about her life. So glad it was added. Sorry Emma Gorge was limited to fast walkers. Sunset picnic very well done. Hand sanitiser and nibbles very useful.... See more

Company replied

Rated 3 out of 5 stars

HAYDEN WAS EXCELLENT THOUGHT VERY ANNOYED THAT 1 hour AFTER BOOKING WE RECIEVED A VOUCHER FOR £100 FROM TRAVEL MARVEL THAT COULDNT BE APPLIED TO THE BOOKING.ALSO TOUR PERSONALISER IS RUBBISH AS IT WO... See more

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Rated 5 out of 5 stars
Verified

From the moment we booked our trip every member of APT went above and beyond to ensure our holiday was memorable and went without a hitch

Company replied

Rated 5 out of 5 stars
Verified

Excellent itinery, our guide Roneil was brilliant and very informative and funny. Hotels were good, arrangements were clear, coach driver Randy was a very smooth driver. Five stars all round.

Company replied

Rated 5 out of 5 stars

We are just back from a fantastic trip onboard travelnarvel Capella on the highlights of the Danube cruise. 5-12 Aug. We had a wonderful time, it’s a beautiful ship , the staff were amazing, no... See more

Company replied

Rated 5 out of 5 stars
Verified

great holiday well looked after Jacob was a very knowledgeable guide hotels were outstanding plenty of choice for eating

Company replied

Rated 5 out of 5 stars
Verified

Brilliant travel company. We had a great trip in New Zealand. Arrangements were flawless. Wouldn’t hesitate to go with APT again.

Company replied

Rated 4 out of 5 stars
Verified

This was our third tour with APT and disappointed this time to have not had an APT rep at the airport to meet us. Unable to contact the Vancouver office via phone or WhatsApp and spending a... See more

Company replied

Rated 5 out of 5 stars
Verified

Fantastic holiday.Great staff , friendly , so helpful and knowledgeable on all aspects of trip well organised worth Every penny can only recommend to the highest standard.

Company replied

Rated 5 out of 5 stars
Verified

I had a really enjoyable holiday with APT. They knew what they were doing and they do it very well indeed, and the team were brilliant.

Company replied

Rated 3 out of 5 stars
Verified

I thought the holiday was not up to your usual standard. The rep was not good and the holiday was very expensive for what we had

Company replied

Rated 4 out of 5 stars
Invited

Courier Lyn and Driver Len, worked really well together. Excellent knowledge of the areas we visted and tried to add value when possible. Some of the hotels needed to be more prompt with things lik... See more

Company replied

Rated 5 out of 5 stars
Invited

Totally relaxed holiday,everything taken care of,so no stress. Tour guide and driver very good,gave us lots of interesting insights into their country,but didn't give us too much info.to absorb. Ne... See more

Company replied

Rated 5 out of 5 stars
Invited

Amazing trip, every day a different sort of spectacular. Looked after superbly by our friendly driver/guide, who threw in lots of extra stops, nothing was too much trouble. Managed to see all the b... See more

Company replied

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Company details

  1. Cruise Line Company
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Tour Operator

Written by the company

APT is a leading travel company offering a choice of 4 and 5 star escorted holidays and river cruises to a range of exotic and remote destinations around the world. With over 89 years of experience, we have a clear understanding of what makes the perfect holiday, and enjoy going the extra mile to ensure our customers have a life-enriching experience.

The APT Difference

Written by the company

Fully inclusive holidays
Our prices cover all the essentials as detailed in your itinerary, including sightseeing, accommodation and meals; plus overseas transfers, airport taxes, luggage porterage, tipping and return flights from the UK - so you can relax knowing exactly where you stand with your holiday budget.
98% Satisfaction rating
We’re proud of our 98% satisfaction rating we receive from our customers, and are committed to maintain it.
Award-winning holidays
The Telegraph Travel Awards have recognised APT as a leading provider for River Cruises and Escorted Tours since 2015. In 2019, we were awarded Best Escorted Tour Operator as well as placing runner-up for Best River Cruise. We were also over the moon to win 'Best River Cruise Company' and 'Best Premium Touring Company' at the 2020 Travel Weekly Globe Awards, as voted by travel agents.
Expertise & experience
Our travel professionals use their knowledge and expertise to perfect our itineraries and deliver a comprehensive collection of inspiring holidays.
Unforgettable experiences
The best thing about memories is making them. Our holidays have been designed to do just that. You’ll enjoy our special Signature or Insider experiences - unique or exclusive activities that have been carefully designed to provide you with an insight into the history, culture, lifestyle or cuisine of each destination.
Book with Confidence
You will always enjoy complete peace of mind when you book with us, as APT are a member of the Association of British Travel Agents (ABTA), and our air-inclusive packages are fully bonded with the Civil Aviation Authority’s Air Travel Organisers' Licence (ATOL) scheme.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

a wonderful and memorable holiday

we have just returned from an amazing mekong river cruise with apt tours and it was fantastic. it started in siem reap cambodia at a top end hotel, then on the ama lotus river boat along the mekong river, ending in ho chi minh city again in a top hotel. the river boat was great, the staff were so nice and the food was fantastic. our apt tour guide 'mr long' was superb. weve both travelled all over the world but never to cambodia and the country far exceeded my expectations. the cambodian people are so nice and its a very interesting country to visit. the whole trip from start to finish was amazing and its one of the top holidays ive ever done.i recommend this trip and apt tours/travel marvel. you wont be disappointed. we did add an extra day on at the beginning and am glad we did. my only regret was we should have added a couple of nights on at ho chi minh city.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Sales representative, Claudette was excellent

Claudette fully understood requirements for cruise and cabin selected. Clearly explained all options. Arranged everything in a single phone call, including flights, transfers and hotel post cruise. Very knowledgeable about all aspects and benefits of being a repeat customer. A very pleasant customer experience.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Christmas getaway with APT

After receiving an email from APT regarding Christmas cruises I rang and spoke to a lovely man called Hayden Harris who was very helpful, sorting out the cabin I preferred and flights from Humberside airport. I couldn't fault the service I received.

September 3, 2025
Unprompted review
APT Luxury Travel logo

Reply from APT Luxury Travel

Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience planning your Christmas getaway with us. It’s fantastic to know that Hayden was able to assist you so efficiently and help secure your preferred cabin and flights from Humberside—he’ll be thrilled to receive your kind words.

We truly appreciate you taking the time to share your experience and can’t wait to welcome you on board for a magical Christmas cruise with APT.

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars

A truly memorable and magical holiday

APT made our 15 day trip to India truly amazing. The itinerary they prepared was very well thought out and organised. I can't praise the staff throughout enough. They were friendly and helpful and went above and beyond to help us particularly when we had a flight cancellation meaning we missed a connection. The care and concern they showed throughout our holiday was exceptional. As an older couple on our own we felt well cared for and safe.
We had a brilliant driver from start to finish who was extremely attentive to our needs. All the guides were knowledgeable and helpful. A truly memorable experience.

September 18, 2025
Unprompted review
APT Luxury Travel logo

Reply from APT Luxury Travel

Thank you so much for your wonderful review — we’re truly honoured to have been part of your memorable journey through India.

It’s fantastic to hear that your 15-day trip felt so well organised and thoughtfully designed. Our team works hard behind the scenes to make sure every itinerary runs smoothly, and your kind words about the staff — especially their support during your unexpected flight disruption — mean a great deal to us.

We’re especially glad to know you felt safe and well cared for throughout your holiday. For us, it’s not just about the destinations — it’s about creating an experience where our guests feel supported, listened to, and completely at ease, no matter where they are in the world.

We’ll be sure to pass along your compliments to your driver and guides — it’s always rewarding to know their attention and dedication made such a strong impression.

Thank you again for choosing APT. We hope this magical journey stays with you for a long time — and we’d be delighted to welcome you on another adventure when the time is right.

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars
Verified

A fantastic birthday present

The whole cruise down the Danube was very interesting and nearly as good as the Budapest to Amsterdam cruise that we did last year. It was my wife's birthday present and she thoroughly enjoyed it. The Cruise Director was exceptional.

May 16, 2025
APT Luxury Travel logo

Reply from APT Luxury Travel

Thank you for sharing your lovely review — we’re so pleased to hear the Danube cruise made for such a special birthday celebration!

It’s wonderful that your wife thoroughly enjoyed her gift, and we're honoured that you chose to mark the occasion with us. We're also thrilled to hear that your Cruise Director made a standout impression — we’ll be sure to pass along your kind words.

It’s always a pleasure to welcome returning guests, and knowing this journey came close to matching your Budapest to Amsterdam cruise means a lot to us. Every itinerary offers its own charm, and we’re glad the Danube delivered another memorable chapter in your travels.

We hope to see you both on board again for your next adventure!

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars
Verified

Outstanding river cruise

Travel was seamless, service was superb from the first pick-up to our arrival home. The boats were luxurious with well-proportioned cabins and comfortable bed. The food and beverages were excellent and restaurant service was exceptional. All of the visits were well-tailored to the guests and the guides were superb. The cruise director was friendly, efficient, hard-working and quick to overcome any issues e.g. the change of boats due to the low water levels. The entertainers were professional but very warm. We received superb service from every department on both boats. One of the best holidays yet!

August 29, 2025
APT Luxury Travel logo

Reply from APT Luxury Travel

Thank you for your outstanding review — it’s wonderful to hear that this was one of your best holidays yet!

We’re so pleased that every part of your journey, from the initial pick-up to your return home, felt smooth and well cared for. It’s especially rewarding to hear such high praise for our crew across both vessels — from the restaurant team and guides to the entertainers and your Cruise Director, who clearly made a lasting impression with their dedication and adaptability.

Navigating challenges like the low water levels can be complex, so we’re delighted to know our team handled the boat change efficiently and with minimal impact on your experience. We truly believe it’s the people on board who make the difference, and your kind words are a credit to their hard work and professionalism.

Thank you again for choosing to cruise with APT. We’d be thrilled to welcome you on board for your next adventure!

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars
Verified

APT arranged a fantastic trip

APT arranged a fantastic trip. We really felt we had a great insight into this area of Canada, with real experiences rather than just photo opportunities. Our tour guide, Jacob, was knowledgeable and entertaining and made the holiday special.

September 20, 2025
APT Luxury Travel logo

Reply from APT Luxury Travel

Thank you for your kind words. We’re delighted to hear your Canadian Rockies and Inside Passage journey gave you such a genuine insight into the region, with meaningful experiences along the way. It’s wonderful that Jacob’s knowledge and enthusiasm added so much to your holiday – we’ll be sure to share your feedback with him. We’re so pleased APT helped make this trip so memorable and look forward to welcoming you on another adventure soon.

Kind regards,
Gemma
Customer Experience Team

Rated 5 out of 5 stars
Verified

Everything was 5* The staff were…

Everything was 5* The staff were excellent as was the food and daily tours.

September 29, 2025
APT Luxury Travel logo

Reply from APT Luxury Travel

We are so pleased you had a wonderful cruise on our Magnificent Europe itinerary; it is a favourite amongst our guests. We look forward to welcoming you back on future holidays soon.

Kind regards,
Gemma
Customer Experience Team

Rated 5 out of 5 stars
Verified

5star service from start to finish

From the moment we booked our trip every member of APT went above and beyond to ensure our holiday was memorable and went without a hitch

September 12, 2025
APT Luxury Travel logo

Reply from APT Luxury Travel

Thanks you for sharing such wonderful feedback. We are delighted you enjoyed your cruise along the Mekong and that our service helped make this a memorable holiday. Please do let us know when we can help plan your next trip with us.

Kind regards,
Gemma
Customer Experience Team

Rated 5 out of 5 stars
Verified

The organisation was first class

The organisation was first class. Tim cruise director could not be faulted he went over and beyond what was expected. Everyone was so helpful and friendly it was a fantastic holiday. I would recommend APT to all.

September 26, 2025
APT Luxury Travel logo

Reply from APT Luxury Travel

Thank you for your kind review of your Vietnam and Cambodia trip; Tim will be delighted by your feedback. We pride ourselves on the high standard of service from all our staff and local crew so are pleased this shone through in your experience. We look forward to welcoming you back soon and thank you for the glowing recommendation.

Kind regards,
Gemma
Customer Experience Team

Rated 5 out of 5 stars
Verified

I had a really enjoyable holiday with…

I had a really enjoyable holiday with APT. They knew what they were doing and they do it very well indeed, and the team were brilliant.

September 15, 2025
APT Luxury Travel logo

Reply from APT Luxury Travel

Thank you so much for your glowing feedback!

We’re thrilled to hear you had a really enjoyable holiday with APT, and that our team made such a positive impression. Knowing that “they knew what they were doing” and “did it very well indeed” is exactly what we strive for. Your kind words about the team being “brilliant” will be passed on — they’ll be delighted.

Thank you again for travelling with us and taking the time to leave a review. It means a lot. We hope we’ll have the pleasure of welcoming you back soon for more wonderful experiences!

Kind regards,
Raychell
Customer Experience Team

Rated 3 out of 5 stars
Verified

I thought the holiday was not up to…

I thought the holiday was not up to your usual standard. The rep was not good and the holiday was very expensive for what we had

September 20, 2025
APT Luxury Travel logo

Reply from APT Luxury Travel

Thank you for speaking with me today and taking the time to go through your feedback in detail. I truly appreciate your honesty and the opportunity to better understand your concerns.

We’re sorry that your recent holiday did not meet the high standards you expect from APT. Please be assured that I have passed all your feedback on to our Customer Relations department for a thorough review.

Your insights are very important to us as we continually strive to improve our services and deliver the exceptional experiences our guests deserve.

Thank you again for sharing your thoughts and for travelling with APT.

Kind regards,
Raychell
Customer Experience Team

Rated 4 out of 5 stars
Verified

We had a fantastic holiday on the new…

We had a fantastic holiday on the new Solara ship
I did have a few issues which I am waiting to hear back from the relevant authorities..
Charles

September 15, 2025
APT Luxury Travel logo

Reply from APT Luxury Travel

Thank you for taking the time to share your feedback — we're so pleased to hear you had a fantastic holiday aboard our new ship, Solara! It’s always wonderful to know our guests are enjoying the latest in APT’s fleet, and we hope the experience was as memorable as it was comfortable.

We’re sorry to hear that there were a few issues during your trip, and we appreciate your patience as the relevant teams look into them. Please rest assured that your concerns are important to us, and we’re committed to following up thoroughly.

We hope to have the opportunity to welcome you on board again soon, and thank you once again for travelling with APT.

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars
Verified

Apt is good as usual

September 19, 2025
APT Luxury Travel logo

Reply from APT Luxury Travel

Thank you for your kind words and continued support!

It’s always a pleasure to hear from returning guests, and we’re so pleased to know that APT continues to meet your expectations. Consistency, comfort, and exceptional service are what we aim for every time.

We look forward to welcoming you on your next journey with us!

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars

Hayden Harris

Hayden Harris was exceptionally helpful and efficient when we were booking on 11 Sep 2025.

September 11, 2025
Unprompted review
APT Luxury Travel logo

Reply from APT Luxury Travel

Thank you so much for your kind feedback! 🌟

We’re thrilled to hear that Hayden Harris provided such exceptional service during your booking on 11 September 2025. At APT, we pride ourselves on delivering a seamless experience from the very first interaction, and it’s wonderful to know Hayden made such a positive impression.

We’ll be sure to pass along your compliments — it will mean a lot to him!

Wishing you a fantastic journey ahead, and we look forward to taking care of you every step of the way.

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars
Verified

A Lovely River Cruise

The travel agent we used was very helpful with our booking, and although our flight to Budapest was delayed, the APT rep was there to meet us and transport us to our ship.
We were welcomed warmly on board by the friendly crew, and from then on everything was first class.
The Crew were all very friendly and helpful, the Food was excellent and always a good choice at every meal. The Ship was always spotless and the choice of trips ashore were interesting and well organised by the Cruise Director.
APT tried to please everybody and we think they did.Due to the river conditions we sailed on both the Ostara and the Solara, so our comments apply to both .

August 29, 2025
APT Luxury Travel logo

Reply from APT Luxury Travel

Thank you so much for your wonderful review!

We’re delighted to hear you had such a lovely river cruise experience with APT, and we truly appreciate you taking the time to share it in such detail.

It’s great to know your travel agent was helpful with your booking, and we’re glad our APT representative was right there to greet you in Budapest despite the flight delay — a smooth start is so important. Your kind words about the warm welcome onboard, the spotless ships, and the friendliness of the crew mean a lot. We’ll be sure to share your compliments with both the Ostara and Solara teams!

We’re also thrilled to hear that the food, excursions, and overall service lived up to your expectations. Ensuring our guests feel cared for, relaxed, and inspired is at the heart of everything we do — and we're so pleased you felt that throughout your journey.

Thank you again for choosing APT. We look forward to welcoming you back onboard in the future for more unforgettable travel moments!

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars

A shout out for the helpful team in…

A shout out for the helpful team in Reservations - especially Hayden. He quickly and efficiently sorted out a payment glitch and nothing appeared too much bother for him. Thank you!

September 17, 2025
Unprompted review
APT Luxury Travel logo

Reply from APT Luxury Travel

Thank you for sharing your kind feedback. Hayden will be delighted that his service stood out so much. We look forward to assisting you with any further queries and welcoming you on tour with us.

Kind regards,
Gemma
Customer Experience Team

Rated 5 out of 5 stars
Verified

Everything was well organised

Everything was well organised. Trips, notifications and of course the food was excellent. The boat was amazing and when we had to swap boats because of the level of the Danube all went smoothly. After our trip out our cases were waiting in our room to unpack. We would definitely cruise with APT again. They are a first class company.

September 15, 2025
APT Luxury Travel logo

Reply from APT Luxury Travel

Thank you for sharing such positive feedback. It’s fantastic to hear how seamless the organisation felt, from the smooth ship change on the Danube to the thoughtful touches like having your cases ready on return. Knowing the trips, updates and excellent food all added to your enjoyment makes this a wonderful endorsement of the APT experience.

Kind regards,
Gemma
Customer Experience Team

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