Hays Travel Reviews 317,231

It was our first time using Hayes and the help we received was fantastic. Nirali spent a lot of time with us making sure we got the holiday we wanted (a bucket list item) and nothing was too much trou... See more

We recently visited the Hays Travel Winchester branch looking to book a cheap week of winter sun. We were served by Zoë, who was upfront about being an apprentice but immediately impressed us wi... See more

Booked 2 holidays through Amelia at Hays Travel in Walsall and she has been absolutlely amazing both times. She made the whole process so easy and stress-free, always going above and beyond to find t... See more

We have just booked a long awaited trip to Disney Paris with Leonie from Westhoughton Hayes Travel. The experience booking was lovely and very insightful. Leonie is incredibly knowledgeable and her sm... See more

The shop is brand new and very appealing. The staff are uber friendly and knowledgeable. Natalie in particular is an asset to your company, she certainly sold the holiday to us by her insider knowl... See more

We fortunately live close to Hays Travel in Shanklin and went in for information about a cruise. We met a very nice lady named Sarah who was extremely helpful and guided us to a good looking holiday... See more

Maybe making life easy in that I knew where I wanted to go, when and from which airport but the whole booking process was handled quickly and efficiently securing that last remaining room at the hotel... See more

The staff at Hays Travel Catterick are always very welcoming, helpful and supportive. Emilie asked if she could help us immediately as we entered the room. We were here to collect tickets and euros... See more

From the minute we walked into the shop, we were greeted by Alison, she immediately put us at our ease, she was so knowledgeable, once she knew exactly what we wanted, she wasted no time in finding t... See more

We booked a holiday in March for a two week cruise in May including a pick up in Rivington. Later we collected tags etc from the Hays Bury branch. When asking about time of pickup we were told we had... See more

This is the second holiday we've booked with Hays this month,at their Crystal Peaks branch.One both occasions we were looked after by Annalie, who is a great ambassador for the company. She is persona... See more

Liz booked our holiday to Turkey for us. Liz was amazing after choosing 1 holiday and then changing our minds she found the holiday we wanted and cheaper than online 🙂. Nothing was to much trouble wh... See more

Tegan was so helpful. She guided us very patiently through all our options, explaining everything we asked with good knowledge. She made booking our holiday a fun and exciting experience. She double c... See more

Absolutey fantastic service as always All staff are friendly helpful and very thorough. We love Holly as she really helped us get to where we have wanted to go for ages and we actually thought it co... See more

We have booked numerous times for trips to New Zealand. Every time the process goes like clockwork. All the staff are very, very helpful nothing is ever too much trouble. It is without question a tea... See more

Another fantastic trip booked with Tiffany who went out of her way to book this trip for us whilst on holiday herself, nothing is too much trouble for her. I would highly recommend booking with Tiffan... See more

We have used The Taunton branch for the last few years to book our holidays. On each occasion that we have visited the shop the staff there could not have been more helpful, and would always do every... See more

Debbie is super friendly and helpful. She has organised our family holidays for the past four years and has always provided a fabulous service. Debbie is extremely knowledgeable and flexible with our... See more

We’ve been looking for an extended family holiday (3 generations) which had lots of factors to consider and so we were struggling to get something to suit us all. Lilly at Hayes Travel in Leigh was... See more

Lucy has done it again!! Another amazing holiday booked through Lucy. She found us a fantastic trip to Vienna and this is now our third time of using her. She is great with communication, available to... See more

All members of staff including Cameron and Michele went above and beyond to help us find our 1st family holiday abroad. Because of this amazing service we went back and booked a second holiday only 9... See more

Sara picked up my email on this occasion and contacted me immediately to confirm the River Cruise we wanted to book. She had the company on the other line and before I knew it we had another holiday b... See more

We live in Spain. We like cruises. When we walked into the Cheltenham branch of Hays travel to investigate booking holidays through a UK agent, we were greeted with sincere professionalism. We were pu... See more

We are new to cruise ships and this is the first time we have decided on a river cruise but the second time dealing with Peter at Hilton Road Barry who helped us before with a Northern Lights cruise... See more

Our agent, Isabel, was thoroughly professional, has great attention to detail, was always willing to listen and try hard to get the flight options and hotels etc we were looking for and was friendly... See more

We decided to book a Lanzarote holiday to meet family in January at the same time. Nikki came up with different options from different airports almost instantly, got us the perfect booking and is just... See more

We went into Hays Rustington to enquire about a Cruise. As total Cruise novices we literally had no idea aside from the area we wanted to travel. Alisa guided us through the various options with so mu... See more

As usual our booking was done by a lovely helpful lady Pearl, everything was explained all our requests were met and she even managed to sort a decent time flight home for us. More than satisfied l, w... See more

My request was to book an hotel package usually booked using TUI. They could not do this, and were not sure if it would be possible in the future. I called into Hays Wakefield where I explained my si... See more

All my information on record. Just a simple job to add a new destination and dates of travel, seats reserved, car park booked, done quickly and efficiently, ,no hassle, no questions needed asking, fi... See more

I was initially contacted at home regarding available single supplement deals for cruising, so an appointment was made for the following morning. On my arrival at Hays Travel all of the staff wer... See more

Chloe was absolutely first class. Created a lovely city break in Krakow for us, flights, accommodation, trips and transfers at a great price. Hayes travel and staff including Chloe, Emma and Kayleig... See more

Today we booked a fabulous New York holiday with Jo, we travel out in December and got a Zero deposit special offer. The service from Jo was amazing! 🤩 extremely helpful, knowledgeable and frie... See more

We had a number of options of what type of holiday we wanted to do and where we wanted to go. Lauren spent an age helping us decide exactly which holiday we should choose. Nothing was a bother and it... See more

It's always a pleasure to use Hays in Mapperley. We are usually very specific about what/where & when we want to book and they facilitate this without fuss or trying to sell us anything different/mor... See more

Representative was very welcoming, listened to our needs and really spent time showing as many options as possible. Also ensured we got the best price for our holiday by making suggestions on fights... See more

Hayes Travel store Teesside Park.The staff are always really helpful and friendly ,we always get the holiday we want ,nothing is too much for them,we see someone diffrent everytime we go in store, an... See more

Always very helpful You always get that personal service and the sales assistants remember our names . They then get us the best deal possible. Always get back to us quickly and sort out all the lit... See more

Chloe at Hays Travel in Newport help/supported me in booking a trip to Benidorm. Her customer service was excellent. Chloe spent time showing me all my options with flights and hotels. Cannot recommen... See more

Emma at Crossgates store is not only very friendly but also very experienced and efficient. She has booked a great number of holidays for us. We go in and she asks which holiday we want to book and us... See more

As always a very positive experience. Excellent knowledge of various hotels and resorts. Imogen was able and confident to answer any of our queries. Recently Imagen helped us choose a lovely hote... See more

As in all my previous encounters at Hays Travel, Wendy booked my Jet 2 holiday for June next year fulfilling all of the criteria that I asked for. It is always a positive experience booking a future h... See more

Friendly booking experience in a family owned business. I went in to book a holiday in 12 months, couldn't get the room in the hotel we wanted. To try and get around this Hays did ask a compan... See more

The whole experience was lovely. Friendly staff who answered all my questions. The staff member also went through other options available from transfers, flights and locations to offering advice on t... See more

Alison was absolutely brilliant, greeting us at the door with a warm hello. She took time to explain the difference in the cabins (we were booking a cruise), pricing various options for us . Looking... See more

Karen is so lovely and very helpful with answering any questions and very prompt getting back with answers. We have used Karen for all our holiday booking. Have recommended her to our friends.

I thought your assistant Susanne was very helpful and efficient. She printed out our tickets and boarding passes for us. I would definitely recommend Hays travel Agents to friends.

Staff always very helpful and put you at ease while choosing and booking your holiday. You come out knowing everything is taken care of, you can then take your holiday with ease.

Hays Yeovil have always been professional and courteous, since my first visit when I wanted my first holiday, other travel agents just seemed uninterested or clueless. Hays have always kept in contact... See more

After just popping in to ask a few questions Mollie spent the next 2 hours helping us book a holiday to Sri Lanka. She was excellent with her knowledge and patience. Made sure we were happy at every s... See more