United Kingdom
Review of APT Luxury Travel
problems shown on previous review settled very quickly to my satisfaction
Reply from APT Luxury Travel
We're very pleased to hear that your concerns were resolved quickly and to your satisfaction. Your feedback is truly appreciated, and we're always here to help should you need anything further.
We look forward to welcoming you on your journey with us soon!
Kind regards,
Raychell
Customer Experience Team
Review of APT Luxury Travel
HAYDEN WAS EXCELLENT THOUGHT VERY ANNOYED THAT 1 hour AFTER BOOKING WE RECIEVED A VOUCHER FOR £100 FROM TRAVEL MARVEL THAT COULDNT BE APPLIED TO THE BOOKING.ALSO TOUR PERSONALISER IS RUBBISH AS IT WOULDNT ACCEPT ALL THE DETAILS ENTERED EVEN THOUGH CHECKED 3 TIMES THAR THEY WERE ENTERED CORRECTLY
Reply from APT Luxury Travel
Thank you for taking the time to speak with me on the phone today to discuss your concerns. I am pleased to know you had such a positive booking experience with Hayden and will pass on your kind feedback. As discussed, we have of course honoured the additional discount sent to you as this was just a time overlap in the system with your booking being made the day before the promotion went live. We are happy that you are pleased with this outcome.
Your feedback around the Tour Personaliser has also been escalated to our IT team to investigate.
Thank you again for your loyalty to APT and we look forward to welcoming you on board the Travelmarvel Polaris next Summer.
Kind regards,
Gemma
Customer Experience Team
