Alpcaps Reviews 74

Reply from Alpcaps

Jul 15, 2025

Thank you for your feedback. We take all concerns seriously and are committed to ensuring a transparent and trustworthy experience for all our clients. AlpCaps is a fully licensed and regulated platform, and we adhere to the highest standards of financial integrity. If you're experiencing any issues, we strongly encourage you to reach out to our support team directly at support@alpcaps.com so we can address your specific situation promptly. We remain dedicated to resolving any concerns and ensuring a positive experience for all our clients.
Sincerely, AlpCaps Support Team
www.alpcaps.com

Reply from Alpcaps

Jul 12, 2025

Thank you for your feedback. We understand that you were hoping for more immediate results, but at AlpCaps, we believe in providing a realistic and responsible approach to investing. While we cannot promise profits - because market conditions are always unpredictable - we focus on offering reliable tools, guidance, and support to help you make informed decisions. Our aim is to build long-term success, and we're here to support you in achieving your financial goals, step by step. Your satisfaction means a lot to us, and we look forward to supporting your continued success.

Reply from Alpcaps

Jul 11, 2025

Thank you for sharing your experience, Remer. We understand that margin calls can be frustrating, especially for new traders. A margin call happens when the value of your account falls below the required margin level, meaning there aren't enough funds to cover your open positions. It’s a risk management measure that ensures your account stays within safe trading limits. We recommend using demo accounts to practice, as this can help you understand margin requirements and avoid surprises in live trading. If you need further assistance or have questions about margin calls or trading in general, our support team is always here to help!

Reply from Alpcaps

Jul 12, 2025

Thank you for sharing your experience, Denver. We understand that margin calls can be frustrating, especially for new traders. A margin call happens when the value of your account falls below the required margin level, meaning there aren't enough funds to cover your open positions. It’s a risk management measure that ensures your account stays within safe trading limits. We recommend using demo accounts to practice, as this can help you understand margin requirements and avoid surprises in live trading. If you need further assistance or have questions about margin calls or trading in general, our support team is always here to help!

Reply from Alpcaps

Jul 12, 2025

Thank you for sharing your feedback. We understand that trading can sometimes be frustrating, especially during stressful moments. At AlpCaps, we prioritize respectful and constructive communication to ensure we can resolve issues effectively. Our team is here to support you and will continue to work with you to address any concerns. We value your input and are committed to providing a positive experience.

Reply from Alpcaps

Jul 12, 2025

Thank you for sharing your experience! We’re thrilled to hear that our analysts were able to help you understand hedging clearly. Sometimes it takes a more personal touch to make complex concepts click, and we’re glad that call made a difference. Your success and understanding are important to us, and we’re here to support you as you continue your trading journey.

Reply from Alpcaps

Jul 12, 2025

Thank you for your great feedback! We’re pleased to hear that your experience with AlpCaps has been positive so far. We strive to provide fast execution, seamless withdrawals, and personalized support. It’s fantastic to know that our team’s proactive approach has helped you feel supported during your beginnings. If you need any further assistance, we’re always here to help!

Reply from Alpcaps

Jun 26, 2025

Thank you for sharing your experience, Youssef! It’s crucial for us to address every request with the attention it deserves, ensuring that we provide the expertise and resources needed for your success. We appreciate you gave a credit to the effort of our Team, and we remain dedicated to supporting your growth as you explore more opportunities in the crypto space. If you have any more questions or require further assistance, don’t hesitate to reach out - we’re always here for you!

Reply from Alpcaps

Updated Jun 17, 2025

Dear Duong,
Thank you for reaching out. We understand your frustration, and we want to clarify that our verification process, including proof of address, is a standard requirement to comply with regulatory and security policies. This is in place to protect both our clients and the integrity of the platform. If you don’t have utility bills in your name, we can accept alternative documents, such as a bank statement or a government-issued document showing your current address.
We’re here to assist you with the verification process. If you need further clarification or help with submitting the required documents, please feel free to reach out to our Support Team at support@alpcaps.com.
Thank you for your understanding, and we believe we can find a solution for you!
Sincerely, Client Relations Team AlpCaps!
www.alpcaps.com

Reply from Alpcaps

Updated Jun 11, 2025

Dear Mahdi,
Thank you for bringing this to our attention. We’re sorry to hear about your frustration and understand the importance of having your request addressed promptly. Our Support Team is available through multiple channels, including phone, email, and live chat, and we strive to respond as quickly as possible to all inquiries.
To resolve this matter, we kindly ask you to reach out directly to our support team at support@alpcaps.com with your account details, so we can investigate your withdrawal request and provide a clear update. We are committed to assisting you and will ensure that your issue is addressed with the priority it deserves.
We're sorry for any inconvenience caused and appreciate your patience as we work to resolve this issue.
Sincerely, Client Relations Team AlpCaps!
www.alpcaps.com