I guess finding out that they don't…
I guess finding out that they don't have the approved licenses to provide the services they claim to, must have been the last straw for me. But it was all a little too late because I had committed so much of my savings to them and I was now blocked from accessing my account. Eleven&Stone kept their word and fought for me, making sure I got everything I was entitled to.
Reply from Alpcaps
Dear Gabriel,
Thank you for bringing your concerns to our attention. We take any feedback seriously, especially when it comes to our regulatory status and client trust. AlpCaps is fully licensed and operates in compliance with all applicable regulations in the jurisdictions we serve, including being registered with FINMA in Switzerland.
We understand that navigating financial platforms can sometimes lead to confusion, and we’re always here to clarify any questions you may have. If you’ve had trouble accessing your account, please reach out directly to our support team at support@alpcaps.com, and we’ll assist you promptly.
AlpCaps is committed to transparency and customer service, and we strive to resolve any legitimate concerns efficiently. We appreciate your patience and encourage you to contact us directly for a more thorough resolution.