5ivepillars.com Reviews 189

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the clothing, highlighting the comfort and durability of items like hoodies, sweatpants, necklaces. Consumers appreciate the brand's unique designs and the ability to express their faith through the clothing. People also report positive experiences with the delivery service, noting fast shipping times. While opinions on customer service and order accuracy are mixed, many reviewers highlight instances where the company went above and beyond to resolve issues, offering prompt responses, replacements, and even refunds.

Based on these reviews

Rated 4 out of 5 stars
Verified

I love this hoodie so much, the quality is far better than I expected. 100% cotton, also, I had a difficult time knowing what size to purchase so maybe better size chart info.

Rated 4 out of 5 stars
Verified

I loved the cards , I wish there were multiple levels for more in depth knowledge. There was one card that seemed to be some sort of typing error , or a mismatched question and answer. It was what... See more

Company replied

Rated 4 out of 5 stars
Verified

Good quality and i really loved including the stickers with the order. The only down side is i ordered my size and then got an email later that they dont have it, and ended up getting a bigger size... See more

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Rated 4 out of 5 stars

Customer service gave me a full refund after some time and also sent the item back. They also have high quality designs

Rated 5 out of 5 stars

Wonderful brand, great style great materials, fast shipping. Love shopping at 5pillars been shopping since they first opened and quality has never went down if not for better.

Rated 5 out of 5 stars
Verified

My new favorite hoodie! Great quality! Beautiful way of doing dawah as well, just wear it around !

Rated 5 out of 5 stars

My 1st experience wasn't so good. The company reached out to me and fixed the problem, not only did they fix the problem they also made my items free, with free shipping and also threw in an amazing h... See more

Rated 5 out of 5 stars

Truly amazed by the quality, the attention to detail, and the packaging. Even element of the clothing to tags to labels are handcrafted to perfection. White glove service all the way. The fit is g... See more

Rated 5 out of 5 stars

I gotta give 5ivepillars 5 stars if they more stars I’d give them every single star!! The customer service is top notch they personally reached out to me about my order that means they really care ab... See more

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Rated 3 out of 5 stars
Verified

I would give you a 5 but I had ordered 2 hoodies and only received one. I had reached out right away via email as it’s the only form of communication regarding orders. It took a few weeks - after mult... See more

Rated 5 out of 5 stars

Ordered a sweater from 5pillars. Once received, I realized that I had ordered a larger size than I would’ve preferred. Reach out to the company and they quickly responded offering to swap sizes for me... See more

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Rated 5 out of 5 stars
Verified

I originally left a negative review after receiving two shirts, one of which (the Muhammad Ali Dua shirt) was nothing like what was advertised. I was super disappointed at first. However, Sara from... See more

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Rated 5 out of 5 stars

I'm wearing one of my 5ivepillars shirts right now, and I'm really impressed. It's been through multiple washes and still looks brand new. You couldn't ask for better quality! I'd love to see more... See more

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Rated 3 out of 5 stars
Verified

I did not receive my order. I reached out to their customer service team twice about it, and haven't heard back. Update: they responded and I got a refund for my order. It's a trustworthy and legit... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a sizing issue with a sweater I’d ordered. They were super responsive in addressing the issue and followed up when I hadn’t gotten back to them about which size I wanted to exchange for. They s... See more

Company replied

Rated 5 out of 5 stars

Have ordered from here a few times over the years and always impressed w the quality. Only had one issue w an order where a wrong size was shipped in error and it was a super easy convo to get it reso... See more

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Rated 5 out of 5 stars

Amazing service!! i received a pair for my birthday in the wrong size sadly. gave them a message on instagram and they helped me out with sending a new one out immediately. Will definitely be ordering... See more

Company replied

Rated 5 out of 5 stars

Always fast shipping and quality clothing. This is not just a throw together company. They take time and put love into the products. I usually wear a 3x but they run out fast so I ordered a 2x and the... See more

Company replied

Rated 5 out of 5 stars

I have ordered from 5ivepillars five times at this point, and I keep coming back because of how much I love the products and customer service. If is an issue with my order, they will contact me and as... See more

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Rated 5 out of 5 stars

I’ve been purchasing clothes from this brand for 10 years and have never been disappointed. Their concepts are unique and the clothing is made with quality. I’m a 5P wearer for life!

Rated 5 out of 5 stars
Verified

We ordered these cards to play with at our Young Muslim Sisters halaqahs and everyone loved them! Such a fun and educational game that's a great icebreaker and perfect for game night. JazakumAllahu kh... See more

Company replied

Rated 5 out of 5 stars
Verified

The ability to represent and show pride and love for our deen is no small thing. 5ive Pillars is making quality and unique pieces that I look forward to wearing. I've gotten a lot of compliments on th... See more

Company replied

Rated 5 out of 5 stars

The cards are beautiful and well made. I originally did not receive my full order, but they were very kind and helpful in making sure to help me. I very much appreciated all the efforts they made to h... See more

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Rated 5 out of 5 stars
Verified

My favorite clothing by far! Truly quality pieces from quality people, alhamdulillah! Not only has almost everything I've ordered been a perfect fit and made incredibly well. But the one time a p... See more

Company replied

Rated 5 out of 5 stars
Verified

The order came as expected and all the products where exactly what I bought and was of high quality. The box it came in was a bit worn but didn't seem to impact the productions in any way. Overall, my... See more

Company replied

Rated 5 out of 5 stars
Verified

Overall, my experience has been wonderful. The product is absolutely beautiful, and you can truly feel the hard work and dedication behind it. It resonates with your soul. Thank you so much!

Company replied

Rated 5 out of 5 stars
Verified

At first I didn’t receive my order so I contact them through Email, they responded So quickly, after discussing the issue , few weeks later they sent me another package and I finally received it.... See more

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Rated 5 out of 5 stars
Verified

I bought the “not even water” shirt and the islamic trivia and I loooove my items! The customer service was great, the shirt comfortable, and I started playing the Islamic trivia with my family right... See more

Company replied

Rated 5 out of 5 stars
Verified

5ivepillars went above and beyond for me. When they were filling my order, the size I wanted was not showing up in their system to ship to me. They sent an email explaining the oversight and offered a... See more

Company replied

Rated 5 out of 5 stars

Quality is absolutely great. The hoodie and sweats I bought are super comfortable. Has a cozy and warm fit! I've also bought the the bracelet and ring which I get tons of compliments on. The quality... See more

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Rated 5 out of 5 stars

I bought a few necklaces, holy cities sweatpants and hub hoodie. Absolutely love the quality of the hub hoodie fabric perfect for winter! I have the herringbone necklace, it matches with everything. :... See more

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Rated 3 out of 5 stars
Verified

I love thé style and simplicity and overall the meaning/ representation of the bracelet however I wish it would stop becoming so loose on my wrist and falling off . Overall it’s an amazing bracelet es... See more

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Rated 5 out of 5 stars
Verified

Kids love the questions from the trivia cards! They are ready to challange one another. Very informational and I am glad I purchased this product. Inshallah hope to buy more items in the future.

Company replied

Rated 5 out of 5 stars

These shirts are amazing. Id say the only downside is they are usually low on stock for whatever reason. But its worth the wait and when things come in stock I buy them and receive them pretty fast ot... See more

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Rated 5 out of 5 stars

High quality material, a friend of mine put on my حب sweatshirt the other day and commented how “sturdy” it is. Super comfy too.

Company replied

Rated 5 out of 5 stars
Verified

Product 10/10 Experience 10/10 Customer Service 10/10 It was worth the wait, I am extremely impressed by the quality of the clothing. Highly recommend 5pillers to everyone. Thank you 5Pillers.

Company replied

Rated 5 out of 5 stars
Verified

Great customer service. I didn't receive the right size. They went above and beyond to rectify the issue. JZK!

Rated 5 out of 5 stars

I purchased three items: The Greatest Tee in Black Malcolm X Knit Crewneck in Grey Closer Herringbone Necklace in Gold The Malcolm X Knit Crewneck is so soft and has a good weight to it. The nec... See more

Company replied

Rated 5 out of 5 stars
Verified

The shipping was fast and the quality and make of the two t-shirts we ordered was excellent. Will definitely be back to order more things!

Rated 3 out of 5 stars

Wrong Item ordered a crewneck which was in stock when I ordered it but they gave me an hoodie instead and they let me know through email before it was delivered. So I respect the heads up and effort

Company replied

Rated 5 out of 5 stars
Verified

I have supported this company from the start, so happy for the creator behind it all and super excited to see what's to come. Amazing representation, we need a Morocco theme soon tho

Company replied

Rated 3 out of 5 stars
Verified

I really wanted the Black hub hoodie. I mean it’s fine that it isn’t available. However, customer service is kinda slow on responding. I mean I should have gotten my stuff by now, however, I haven’t.... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely beautiful pieces. Great quality. I love everything I received. I also received some freebies which was such a great surprise! And the shipping did not take long at all. I will definitely be... See more

Company replied

Rated 5 out of 5 stars

We have had such a lovely customer service experience and we loved our outfits! Thankyou so much 5ive pillars for great quality Islamic clothing.

Company replied

Rated 5 out of 5 stars
Verified

I am extremely satisfied with the quality of the product. Fashionable & true to size..delivery was very fast too

Company replied

Rated 5 out of 5 stars
Verified

Solid quality clothing, love supporting Muslim owned and run businesses. Keep up the great work

Company replied

Rated 5 out of 5 stars

Their customer service is amazing! Shipping is super fast and the hoodies are amazing quality! Highly recommend purchasing from them, you won’t be disappointed.

Company replied

Rated 5 out of 5 stars

The best quality hoodies ever!! The material is super soft/comfy and loved their color selection!

Company replied

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Company details

  1. #143 of 453 best companies in Clothing Store

Written by the company

Fueled with vocal appreciation for cultural disorientation; using Arabic art and literature as the base for truth and inspiration. Born out of a necessity to express Islamic identity in a rapidly changing globalized world, 5ivepillars transcends man-made borders to create a world of belonging that calls to the spirits of third culture kids who speak the powerful language of creativity. This connection of ideologies; recognizing the challenges and undeniable jewels of cultural duality, is materialized and translated through visual storytelling, elucidating art, and cutting-edge garments.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

189 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars

Great Quality and Great Customer Service

I purchased three items:
The Greatest Tee in Black
Malcolm X Knit Crewneck in Grey
Closer Herringbone Necklace in Gold

The Malcolm X Knit Crewneck is so soft and has a good weight to it. The necklace is also beautiful. There was one issue: instead of The Greates Tee, I received the Dua Tee. When I reached out about the issue, they resolved it immediately. They covered the cost of shipping the wrong item back to them and sent me the correct item. It's still on the way but I'm excited for it to get here!

March 18, 2024
Unprompted review
5ivepillars.com logo

Reply from 5ivepillars.com

Salam Niko! We're glad to hear you loved the Malcolm X Knit Crewneck and the Closer Herringbone Necklace — both great choices. We sincerely apologize for the mix-up with The Greatest Tee, but we're happy our team could resolve it quickly for you. Your patience and understanding mean a lot! Thanks again for your support.

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Rated 2 out of 5 stars
Verified

The quality of the sweater I purchased…

The quality of the sweater I purchased for my husband isn’t the best. The stitching is crooked and looks odd. Dissatisfied.

February 28, 2024
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Reply from 5ivepillars.com

Salam, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.

Rated 1 out of 5 stars
Verified

Ive sent multiple emails regarding how…

Ive sent multiple emails regarding how i can process my return. Frankly, i’ll never purchase or recommend your apparel.

January 25, 2024
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Reply from 5ivepillars.com

Salam Ali, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.

Rated 5 out of 5 stars
Verified

Good quality

I bought the Dus hoodie, it’s great quality & I received a lot of compliments on it

January 14, 2024
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Reply from 5ivepillars.com

Salam Shariff! Thank you for your review. We're so glad you’re happy with the Dus Hoodie and that it's getting the compliments it deserves. We appreciate your support!

Rated 5 out of 5 stars
Verified

I recently discovered 5ive pillars and…

I recently discovered 5ive pillars and was truly impressed with their exceptional quality and trendy designs. The attention to detail in their craftsmanship is evident, and the fabrics used are both comfortable and durable. The diverse range of styles caters to various tastes, making it easy to find something for every occasion. Additionally, their customer service was prompt and helpful, ensuring a seamless shopping experience. I highly recommend 5ive pillars for anyone looking for stylish, high-quality Islamic clothing!! :)

January 14, 2024
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Reply from 5ivepillars.com

Salam! Thank you so much for your kind and thoughtful review. We're thrilled to hear that you enjoyed the quality, design, and craftsmanship of our pieces. It's our goal to offer versatile, high-quality Islamic clothing that resonates with our community, and we're glad that came through in your experience. We truly appreciate your support and recommendation!

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Rated 1 out of 5 stars
Verified

I’ve reach out to them for an exchange…

I’ve reach out to them for an exchange and got no response. Very unprofessional and I won’t be supporting this company anymore.

January 14, 2024
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Reply from 5ivepillars.com

Salam Larry, we’re truly sorry to hear about your experience with not receiving any responses from us. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.

Rated 5 out of 5 stars
Verified

High Quality Representation!

The ability to represent and show pride and love for our deen is no small thing. 5ive Pillars is making quality and unique pieces that I look forward to wearing. I've gotten a lot of compliments on the Ali making Dua hoodie.

December 31, 2023
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Reply from 5ivepillars.com

Salam Jerel! Appreciate your support. We're honored to create pieces that reflect the beauty of our deen. So glad you're enjoying the hoodie!

Rated 5 out of 5 stars
Verified

Alhamdulilah

Have received compliments on my hoodie from Los Angeles, London, and Saudi Arabia. Very configurable

December 25, 2023
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Reply from 5ivepillars.com

Salam Brees! Thank you for sharing. So happy your hoodie is getting such great feedback!

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Rated 5 out of 5 stars
Verified

Service

Quality of product and delivery time

December 28, 2023
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Reply from 5ivepillars.com

Salam Warren! We appreciate your feedback. Providing great quality and timely delivery is very important to us, and we’re glad it showed in your experience.

Rated 5 out of 5 stars

Top company bought clothes from them…

Top company bought clothes from them many times in the past and they always send the pieces through fast and well communicated.

December 2, 2023
Unprompted review
5ivepillars.com logo

Reply from 5ivepillars.com

Salam Raza! Thank you for your continued support and kind words. We’re glad to hear that our clear communication has consistently met your expectations. We look forward to serving you again soon!

Rated 5 out of 5 stars
Verified

“Not Even Water?” Shirt and Islamic Trivia Cards

I bought the “not even water” shirt and the islamic trivia and I loooove my items! The customer service was great, the shirt comfortable, and I started playing the Islamic trivia with my family right after I unpacked it! Will be shopping here again.

November 28, 2023
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Reply from 5ivepillars.com

Salam Nadiyah! Thank you so much for your wonderful feedback. We’re thrilled to hear you love the products. It’s awesome that you’re already enjoying the trivia with your family! We look forward to having you shop with us again soon!

Rated 5 out of 5 stars
Verified

Fantastic hats, shirt, and hoddies

The order came as expected and all the products where exactly what I bought and was of high quality. The box it came in was a bit worn but didn't seem to impact the productions in any way. Overall, my order was fantastic and I can highly recommend 5ivepillars.

November 28, 2023
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Reply from 5ivepillars.com

Salam Jonathon! Thank you for your great review. We're glad to hear you’re happy with the quality of the products. Thanks for recommending 5ivepillars—we look forward to serving you again!

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Rated 5 out of 5 stars
Verified

I've purchased from 5 Pillars many…

I've purchased from 5 Pillars many times,, and plan to purchase many more!
The best clothes with the best message,, and when them sales hit,, for the best price too!!!

November 28, 2023
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Reply from 5ivepillars.com

Salam Ryan! Thank you for your continued support. Looking forward to serving you again!

Rated 5 out of 5 stars
Verified

Great quality

Great quality, sick design!

November 28, 2023
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Reply from 5ivepillars.com

Salam! Means a lot to hear that — thanks for the love!

Rated 5 out of 5 stars
Verified

Kids love the questions from the trivia…

Kids love the questions from the trivia cards! They are ready to challange one another. Very informational and I am glad I purchased this product. Inshallah hope to buy more items in the future.

October 31, 2023
5ivepillars.com logo

Reply from 5ivepillars.com

Salam Radia! That’s amazing to hear. May it continue to benefit your family. Insha’Allah, more to come!

Rated 1 out of 5 stars
Verified

Both things I bought were faded

Both things I bought were faded, I ordered 2 hoodies and one came without a hood and one came with a hood. sizing came in weird for both of them one was big and one was small and they were both the same size. This isn’t what I ordered or expected when paying 100 for each hoodie.

October 27, 2023
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Reply from 5ivepillars.com

Salam Yousef, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.

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Rated 1 out of 5 stars

I’m sorry to have to do this but

I’m sorry to have to do this but, my hoodie was way too big and I’ve contacted someone several times to exchange it for a smaller size and no one has reached out to me. My order was back in July or august. Come on guys. I just need a smaller size. I’ve sent numerous emails.

October 30, 2023
Unprompted review
5ivepillars.com logo

Reply from 5ivepillars.com

Salam Layla, we are truly sorry to hear about your experience with the customer service. This is definitely not the standard we aim for and we'd like to make this right. We tried to find your order on Shopify using your info on trust pilot but it didn’t show up. Please contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number, so we can investigate and find a resolution asap iA.

Rated 5 out of 5 stars

Amazing quality and service!

Amazing quality and service!

October 17, 2023
Unprompted review
5ivepillars.com logo

Reply from 5ivepillars.com

Salam Sharifullah! We’re thrilled you’re happy with both quality and service. Looking forward to delivering more amazing experiences for you!

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