5ivepillars.com Reviews 189

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the clothing, highlighting the comfort and durability of items like hoodies, sweatpants, necklaces. Consumers appreciate the brand's unique designs and the ability to express their faith through the clothing. People also report positive experiences with the delivery service, noting fast shipping times. While opinions on customer service and order accuracy are mixed, many reviewers highlight instances where the company went above and beyond to resolve issues, offering prompt responses, replacements, and even refunds.

Based on these reviews

Rated 4 out of 5 stars
Verified

I love this hoodie so much, the quality is far better than I expected. 100% cotton, also, I had a difficult time knowing what size to purchase so maybe better size chart info.

Rated 4 out of 5 stars
Verified

I loved the cards , I wish there were multiple levels for more in depth knowledge. There was one card that seemed to be some sort of typing error , or a mismatched question and answer. It was what... See more

Company replied

Rated 4 out of 5 stars
Verified

Good quality and i really loved including the stickers with the order. The only down side is i ordered my size and then got an email later that they dont have it, and ended up getting a bigger size... See more

Company replied

Rated 4 out of 5 stars

Customer service gave me a full refund after some time and also sent the item back. They also have high quality designs

Rated 5 out of 5 stars

Wonderful brand, great style great materials, fast shipping. Love shopping at 5pillars been shopping since they first opened and quality has never went down if not for better.

Rated 5 out of 5 stars
Verified

My new favorite hoodie! Great quality! Beautiful way of doing dawah as well, just wear it around !

Rated 5 out of 5 stars

My 1st experience wasn't so good. The company reached out to me and fixed the problem, not only did they fix the problem they also made my items free, with free shipping and also threw in an amazing h... See more

Rated 5 out of 5 stars

Truly amazed by the quality, the attention to detail, and the packaging. Even element of the clothing to tags to labels are handcrafted to perfection. White glove service all the way. The fit is g... See more

Rated 5 out of 5 stars

I gotta give 5ivepillars 5 stars if they more stars I’d give them every single star!! The customer service is top notch they personally reached out to me about my order that means they really care ab... See more

Company replied

Rated 3 out of 5 stars
Verified

I would give you a 5 but I had ordered 2 hoodies and only received one. I had reached out right away via email as it’s the only form of communication regarding orders. It took a few weeks - after mult... See more

Rated 5 out of 5 stars

Ordered a sweater from 5pillars. Once received, I realized that I had ordered a larger size than I would’ve preferred. Reach out to the company and they quickly responded offering to swap sizes for me... See more

Company replied

Rated 5 out of 5 stars
Verified

I originally left a negative review after receiving two shirts, one of which (the Muhammad Ali Dua shirt) was nothing like what was advertised. I was super disappointed at first. However, Sara from... See more

Company replied

Rated 5 out of 5 stars

I'm wearing one of my 5ivepillars shirts right now, and I'm really impressed. It's been through multiple washes and still looks brand new. You couldn't ask for better quality! I'd love to see more... See more

Company replied

Rated 3 out of 5 stars
Verified

I did not receive my order. I reached out to their customer service team twice about it, and haven't heard back. Update: they responded and I got a refund for my order. It's a trustworthy and legit... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a sizing issue with a sweater I’d ordered. They were super responsive in addressing the issue and followed up when I hadn’t gotten back to them about which size I wanted to exchange for. They s... See more

Company replied

Rated 5 out of 5 stars

Have ordered from here a few times over the years and always impressed w the quality. Only had one issue w an order where a wrong size was shipped in error and it was a super easy convo to get it reso... See more

Company replied

Rated 5 out of 5 stars

Amazing service!! i received a pair for my birthday in the wrong size sadly. gave them a message on instagram and they helped me out with sending a new one out immediately. Will definitely be ordering... See more

Company replied

Rated 5 out of 5 stars

Always fast shipping and quality clothing. This is not just a throw together company. They take time and put love into the products. I usually wear a 3x but they run out fast so I ordered a 2x and the... See more

Company replied

Rated 5 out of 5 stars

I have ordered from 5ivepillars five times at this point, and I keep coming back because of how much I love the products and customer service. If is an issue with my order, they will contact me and as... See more

Company replied

Rated 5 out of 5 stars

I’ve been purchasing clothes from this brand for 10 years and have never been disappointed. Their concepts are unique and the clothing is made with quality. I’m a 5P wearer for life!

Rated 5 out of 5 stars
Verified

We ordered these cards to play with at our Young Muslim Sisters halaqahs and everyone loved them! Such a fun and educational game that's a great icebreaker and perfect for game night. JazakumAllahu kh... See more

Company replied

Rated 5 out of 5 stars
Verified

The ability to represent and show pride and love for our deen is no small thing. 5ive Pillars is making quality and unique pieces that I look forward to wearing. I've gotten a lot of compliments on th... See more

Company replied

Rated 5 out of 5 stars

The cards are beautiful and well made. I originally did not receive my full order, but they were very kind and helpful in making sure to help me. I very much appreciated all the efforts they made to h... See more

Company replied

Rated 5 out of 5 stars
Verified

My favorite clothing by far! Truly quality pieces from quality people, alhamdulillah! Not only has almost everything I've ordered been a perfect fit and made incredibly well. But the one time a p... See more

Company replied

Rated 5 out of 5 stars
Verified

The order came as expected and all the products where exactly what I bought and was of high quality. The box it came in was a bit worn but didn't seem to impact the productions in any way. Overall, my... See more

Company replied

Rated 5 out of 5 stars
Verified

Overall, my experience has been wonderful. The product is absolutely beautiful, and you can truly feel the hard work and dedication behind it. It resonates with your soul. Thank you so much!

Company replied

Rated 5 out of 5 stars
Verified

At first I didn’t receive my order so I contact them through Email, they responded So quickly, after discussing the issue , few weeks later they sent me another package and I finally received it.... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought the “not even water” shirt and the islamic trivia and I loooove my items! The customer service was great, the shirt comfortable, and I started playing the Islamic trivia with my family right... See more

Company replied

Rated 5 out of 5 stars
Verified

5ivepillars went above and beyond for me. When they were filling my order, the size I wanted was not showing up in their system to ship to me. They sent an email explaining the oversight and offered a... See more

Company replied

Rated 5 out of 5 stars

Quality is absolutely great. The hoodie and sweats I bought are super comfortable. Has a cozy and warm fit! I've also bought the the bracelet and ring which I get tons of compliments on. The quality... See more

Company replied

Rated 5 out of 5 stars

I bought a few necklaces, holy cities sweatpants and hub hoodie. Absolutely love the quality of the hub hoodie fabric perfect for winter! I have the herringbone necklace, it matches with everything. :... See more

Company replied

Rated 3 out of 5 stars
Verified

I love thé style and simplicity and overall the meaning/ representation of the bracelet however I wish it would stop becoming so loose on my wrist and falling off . Overall it’s an amazing bracelet es... See more

Company replied

Rated 5 out of 5 stars
Verified

Kids love the questions from the trivia cards! They are ready to challange one another. Very informational and I am glad I purchased this product. Inshallah hope to buy more items in the future.

Company replied

Rated 5 out of 5 stars

These shirts are amazing. Id say the only downside is they are usually low on stock for whatever reason. But its worth the wait and when things come in stock I buy them and receive them pretty fast ot... See more

Company replied

Rated 5 out of 5 stars

High quality material, a friend of mine put on my حب sweatshirt the other day and commented how “sturdy” it is. Super comfy too.

Company replied

Rated 5 out of 5 stars
Verified

Product 10/10 Experience 10/10 Customer Service 10/10 It was worth the wait, I am extremely impressed by the quality of the clothing. Highly recommend 5pillers to everyone. Thank you 5Pillers.

Company replied

Rated 5 out of 5 stars
Verified

Great customer service. I didn't receive the right size. They went above and beyond to rectify the issue. JZK!

Rated 5 out of 5 stars

I purchased three items: The Greatest Tee in Black Malcolm X Knit Crewneck in Grey Closer Herringbone Necklace in Gold The Malcolm X Knit Crewneck is so soft and has a good weight to it. The nec... See more

Company replied

Rated 5 out of 5 stars
Verified

The shipping was fast and the quality and make of the two t-shirts we ordered was excellent. Will definitely be back to order more things!

Rated 3 out of 5 stars

Wrong Item ordered a crewneck which was in stock when I ordered it but they gave me an hoodie instead and they let me know through email before it was delivered. So I respect the heads up and effort

Company replied

Rated 5 out of 5 stars
Verified

I have supported this company from the start, so happy for the creator behind it all and super excited to see what's to come. Amazing representation, we need a Morocco theme soon tho

Company replied

Rated 3 out of 5 stars
Verified

I really wanted the Black hub hoodie. I mean it’s fine that it isn’t available. However, customer service is kinda slow on responding. I mean I should have gotten my stuff by now, however, I haven’t.... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely beautiful pieces. Great quality. I love everything I received. I also received some freebies which was such a great surprise! And the shipping did not take long at all. I will definitely be... See more

Company replied

Rated 5 out of 5 stars

We have had such a lovely customer service experience and we loved our outfits! Thankyou so much 5ive pillars for great quality Islamic clothing.

Company replied

Rated 5 out of 5 stars
Verified

I am extremely satisfied with the quality of the product. Fashionable & true to size..delivery was very fast too

Company replied

Rated 5 out of 5 stars
Verified

Solid quality clothing, love supporting Muslim owned and run businesses. Keep up the great work

Company replied

Rated 5 out of 5 stars

Their customer service is amazing! Shipping is super fast and the hoodies are amazing quality! Highly recommend purchasing from them, you won’t be disappointed.

Company replied

Rated 5 out of 5 stars

The best quality hoodies ever!! The material is super soft/comfy and loved their color selection!

Company replied

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Company details

  1. #144 of 453 best companies in Clothing Store

Written by the company

Fueled with vocal appreciation for cultural disorientation; using Arabic art and literature as the base for truth and inspiration. Born out of a necessity to express Islamic identity in a rapidly changing globalized world, 5ivepillars transcends man-made borders to create a world of belonging that calls to the spirits of third culture kids who speak the powerful language of creativity. This connection of ideologies; recognizing the challenges and undeniable jewels of cultural duality, is materialized and translated through visual storytelling, elucidating art, and cutting-edge garments.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

189 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Alhumdulillah T-shirt & Tasbeeh…

Alhumdulillah T-shirt & Tasbeeh Bracelets Review

The Alhumdulillah T-shirt exceeded my expectations. The material is thick yet soft, with a great textured feel. The matte finish on the Tasbeeh bracelets is sleek, and the adjustable size is perfect—it stays in place unlike others I’ve used. The T-shirt came in a beautiful bag with a meaningful quote, adding a nice touch. Very satisfied with my purchase!

October 23, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

very happy

I was hesitant to buy it in Japan because shipping costs would be high, but since I was in the US, I bought it without hesitation.
The packaging was careful and the product was of high quality, so I'd be happy to buy it again while I'm in the US.
Thank You

October 13, 2025
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Rated 1 out of 5 stars
Verified

I love the quality and look but size is off

I love the quality and look of the hoodie but the XXL size was very tight on me. I do not know if yall have an exchange policy. Again love the hoodies themselves.

October 6, 2025
5ivepillars.com logo

Reply from 5ivepillars.com

Salam Haitem, we’re truly sorry to hear about your experience with the sizing. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.

Rated 5 out of 5 stars

WONDERFUL BRAND

Wonderful brand, great style great materials, fast shipping. Love shopping at 5pillars been shopping since they first opened and quality has never went down if not for better.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

problem solvers

My 1st experience wasn't so good. The company reached out to me and fixed the problem, not only did they fix the problem they also made my items free, with free shipping and also threw in an amazing hat and stickers... i love this type of customer service.... i cant wait for new releases inshallah it happens soon... cause its hoodie season

September 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Truly amazed by the quality

Truly amazed by the quality, the attention to detail, and the packaging. Even element of the clothing to tags to labels are handcrafted to perfection. White glove service all the way.

The fit is great, a fitted boxy fit that’s true to size. Would recommend this as a gift or daily wear for anyone you love.

September 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Long time 5P wearer

I’ve been purchasing clothes from this brand for 10 years and have never been disappointed. Their concepts are unique and the clothing is made with quality. I’m a 5P wearer for life!

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

These shirts are amazing

These shirts are amazing. Id say the only downside is they are usually low on stock for whatever reason. But its worth the wait and when things come in stock I buy them and receive them pretty fast otherwise. Thanks guys really love these.

March 1, 2025
Unprompted review
5ivepillars.com logo

Reply from 5ivepillars.com

Salam Amyn! We're thrilled you love the shirts. We're working hard to keep them in stock. Thanks for your continued support!

Rated 5 out of 5 stars
Verified

Great!

Great products and fast shipping! Thank you! =) بشرى سارة

August 13, 2025
5ivepillars.com logo

Reply from 5ivepillars.com

Salam Oleg! Appreciate the love. Happy you had a great experience— can’t wait to serve you again!

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Rated 5 out of 5 stars

Great company great quality clothing…

Great company great quality clothing little bit on the heavier side if you are a woman and are used to more of a lighter material but other than that, it is great customer service and I will shop with them again.

August 4, 2025
Unprompted review
5ivepillars.com logo

Reply from 5ivepillars.com

Salam! Thank you for the amazing review, we appreciate your notes on the great quality clothing we have. We hope to serve you again soon iA!

Rated 5 out of 5 stars
Verified

Quality products

Quality products, responsive customer service.

July 25, 2025
5ivepillars.com logo

Reply from 5ivepillars.com

Salam Hussein! Thank you so much for your feedback and for supporting us! Hope to serve you again.

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