SN

Sue N

United States

Reviews

Review of 5ivepillars.com


Rated 3 out of 5 stars

I did not receive my order

I did not receive my order. I reached out to their customer service team twice about it, and haven't heard back.

Update: they responded and I got a refund for my order. It's a trustworthy and legit company - I'm only not going over 3/5 stars bc I never received my order and customer service can be slow is all.

July 27, 2024

Reply from 5ivepillars.com

Salam Sue, we are truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for and we'd like to make this right. We tried to find your order on Shopify using your info on trust pilot but it didn’t show up. Please contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number, so we can investigate and find a resolution asap iA.