I love my bike! As many have said, the assembly instructions (and videos) are pretty terrible but you'll figure it out eventually. I got the bike because I live at the top of a sizable hill and it's made my commute much easier (with assist level 2).

I received prompt and thorough attention to resolve a software update issue. It necessitated the exchange of numerous emails, all of which were promptly answered. Ultimately, the issue was completely resolved.

Jenson USA was straightforward to buy from. Price was fine and the chainrings arrived without damage. I chose the best for me and it performs well. I will send the other back. My concern and confusion is they are not identical products. Luckily, the 32t fit best. The smaller 30t green ring had a different bolt hole design (bcd as advertised) with no explanation in package or differentiation on the site. Have to call in to get an explanation.

Spoke to a lady on the phone yesterday, who was mega helpful and knowledgeable. Placed an order on line for a new carburetor - arrived today. Truly impressive.

The bike came very well packaged and free from any shipping damage. Set up was pretty straightforward using the videos and the tools provided. The first problem is with the brake rotor had some bend in it in which makes the bike squeak and not ride smooth at all. Having that squeak really causes me heartburn as my primary use will be to use this for hunting and that greatly increases the noise factor. I’ve tried calling customer support, but there has not been an answer and it goes to a generic leave a message Voicemail.

 Issue number two are the pedals are extremely cheap material and one broke on day two I did upgrade those and that isn’t easy fix from any online vendor.

Overall, the bike is pretty nice, but a few of these issues really impacts the experience making it poor. Hopefully customer service will stop in and help resolve the issue.



I had expected an easy build, but it took about an hour and I needed to pull up videos for the wiring. Once done, the TK Pro rides well and I’ve been commuting short distances with it. Just be ready for some patience during setup.

Overall experience was seamless, bike was packaged well, easy assembly. Would recommend this for others. 

Bike was better than expected, really clean for a used bike! 

I order a lithium battery replacement for my M2 electric bike. And They deliverd it with no delay. 

Bought 2 HS2 rotors for my turbo levo... the 220mm front was fine but the 200mm rear had a strange kink/warp in it that must have come from original sheet material or the stamping process etc.  No amount of finessing with a rotor tool could straighten this kink. Anyway - i ordered another one from another retailer and the EXACT SAME KINK/WARP was in this rotor too.   I attempted to return both rotors but one of your retailers (Total Bleed) is so afraid of your return process they wont just refund me!!! I have searched the internet and found 4 other forum posts talking about this same iss that 200mm hs2 rotors were supplied bent. so (1) what has happned to your quality control and (2) sort out your frightened retailers who wont refund me until you give them the go ahead... 

SRAM used to be my GO TO manufacturer for bike parts but if they dont sort these issues your going to fade into the background

Best in Bike Accessories Store

Companies
(770)

Recently reviewed companies

Aventon Bikes

velotricbike.com

Jenson USA

Britishbikebits

Aipasbike

Mooncool

Vivi Electric Bike

Cycle Limited

eleglide.com

SRAM

Newest companies

Firballo Myfunnelish

Tamobykesport

Qronge

Bikeexperts

Usedridezone

Quality Quest Bikes

Yasyas

E Bikes24nl

Ebike Depo

Shakasurfbikes

Related categories

Bicycle Rack

Bicycle Rental Service

Bicycle Repair Shop

Bicycle Store

Bicycle Wholesale