LD

Lucie digweed

United Kingdom

Reviews

Review of Boots

Review of ScS Sofas

Rated 1 out of 5 stars

Very disappointed with this company +

Very disappointed with this company +
I brought a sofa a while back paid for insurance with it aswell, within a year metal has torn through the wooden frame work an torn my sofa cushions!
When I've contacted sfs they hace told me insurance will not cover this, an I will have to pay 75 pounds for a tec to come out an assess the damage
Frame work is also ment to have a 5 year warranty.
In response to your reply I did report this years ago an it took months to get any response.
As I have insurance doesn't this cover rips?
As the metal thats broken through the frame work has ripped the cushion this is what I want replaced.

August 31, 2024
Unprompted review

Reply from ScS Sofas

Good Afternoon Lucie,

Thank you for taking the time to leave us your review, I hope you are well.

I am very sorry for the concerns that you currently have with your furniture.
I can see that your furniture was delivered in 2021 so as this is over 12 months an out of warranty fee would apply, as per your terms and conditions.
Upon inspection if this is deemed to be a manufacturing fault and your furniture can be repaired then we will ensure that this is resolved for you.
If you wish to go ahead then please contact our aftercare team on 0191 7313300.

Kind Regards,
ScS Social Media Team

Review of UR

Rated 5 out of 5 stars

Lesson learnt

So I stand corrected! After originally leaving a bad reviewe I was contacted by lucy who was very helpful an lovley an solved the issue for me. Was paid the price originally quoted an was paid within the hour.
Although I was very disappointed originally it was resolved in the end

August 27, 2025
Unprompted review

Review of Uk Coin Hunt

Review of Yodel by InPost

Rated 1 out of 5 stars

Once again my parcel was left on my…

Once again my parcel was left on my door step 1 foot away from my requested safe place

May 20, 2025

Reply from Yodel by InPost

Hi Lucie,
We are truly sorry to hear that, despite your request for your parcel to be left in a designated safe place, it was instead placed on your doorstep, just a foot away. We completely understand how frustrating and unacceptable this must have been, and we sincerely apologise for the oversight. Every effort should be made to ensure deliveries are completed properly, following customer preferences to prevent unnecessary risk or inconvenience.I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk  with your full name, delivery address with postcode, contact number, tracking number, along with a link to the review?Thank you for your time and for sharing your concerns.Best regards, Yodel Team

Review of Yodel by InPost

Rated 1 out of 5 stars

My parcel was chucked at my door an not…

My parcel was chucked at my door an not left in my safe place

May 9, 2025

Reply from Yodel by InPost

Hi Lucie,

We’re sorry that you have had a poor experience with us. We are seeing a higher than normal number of parcels in to our network and we are sorry that we have not been able to deliver the high standards that we normally do.