Very disappointed with this company +
Very disappointed with this company +
I brought a sofa a while back paid for insurance with it aswell, within a year metal has torn through the wooden frame work an torn my sofa cushions!
When I've contacted sfs they hace told me insurance will not cover this, an I will have to pay 75 pounds for a tec to come out an assess the damage
Frame work is also ment to have a 5 year warranty.
In response to your reply I did report this years ago an it took months to get any response.
As I have insurance doesn't this cover rips?
As the metal thats broken through the frame work has ripped the cushion this is what I want replaced.
Reply from ScS Sofas
Good Afternoon Lucie,
Thank you for taking the time to leave us your review, I hope you are well.
I am very sorry for the concerns that you currently have with your furniture.
I can see that your furniture was delivered in 2021 so as this is over 12 months an out of warranty fee would apply, as per your terms and conditions.
Upon inspection if this is deemed to be a manufacturing fault and your furniture can be repaired then we will ensure that this is resolved for you.
If you wish to go ahead then please contact our aftercare team on 0191 7313300.
Kind Regards,
ScS Social Media Team