Once again my parcel was left on my door step 1 foot away from my requested safe place
May 20, 2025
Reply from Yodel by InPost
Hi Lucie,
We are truly sorry to hear that, despite your request for your parcel to be left in a designated safe place, it was instead placed on your doorstep, just a foot away. We completely understand how frustrating and unacceptable this must have been, and we sincerely apologise for the oversight. Every effort should be made to ensure deliveries are completed properly, following customer preferences to prevent unnecessary risk or inconvenience.I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with your full name, delivery address with postcode, contact number, tracking number, along with a link to the review?Thank you for your time and for sharing your concerns.Best regards, Yodel Team