Terrible experience trying to sell my IWC watch. They estimated 4-5 weeks to sell, however no sales after 12 weeks and two price reductions instigated by me. They do not manage expectations well. What is worse, is they are often not available on the telephone and take too long to reply to emails (sometimes 3-4 days). They also charged me £260 for a watch service before I could list the watch for sale, which wasn't really needed given how new the watch was. When they shipped the watch back to me, they did not attach the paperwork for the service (even though I asked for it) and lost the paperwork for the original watch sale (invoice/receipt). I would not deal with this company again, and can only assume most of the positive feedback is from buyers! I am very disappointed with this business.