A shockingly bad company
A shockingly bad company. They lied to me about the monthly cost. They lied to me about hidden cancellation costs. They cancelled the ticket which enabled me to give them 2 months notice to cancel and terminate the contract but this ticket was further cancelled without notifying me meaning I had to pay a further 2 months worth of direct debits. This company has very poor sales conduct and very limited sales standards
Reply from Verisure Alarms UK
Hello James Fuller,
I would like to apologise for the issues you have described in the closure of your account with our Customer Care Team. In no way do we intentionally make this process more difficult for our customers.
However, I understand that this is still a frustrating situation, so I would be more than happy to further investigate this for you, to find out why this process is taking so long for you.
In order to help locate your account, we need some additional information. Please respond back to my email via Trust Pilot with some additional account information and we will be in touch.
Best regards,
Sohaib
Your Verisure Customer Support Team
UPDATE: I can see you have spoken to our Customer Care Team and they have provided a resolution.
Should you need any further assistance in the meantime, please don't hesitate to get back in touch.