Returnwd item ans they srill trying to…
Returnwd item ans they srill trying to charge me 160 pound
October 14, 2025
Unprompted review
Georgia Smith
United Kingdom
Reviews
Review of Debenhams
Review of Superdrug Online Doctor
Go boots instead
I went twice , waotwd half an hour eacb time amd pharmacost was npqhwre tl be seen - bought from boots in the end had all done and dusted within 15 mims
Patient ID. 1966292
October 4, 2025
Unprompted review
Reply from Superdrug Online Doctor
Dear Patient,
Thank you for your review.
I’m sorry to hear that you experienced issues using our service.
Unfortunately, we cannot find your account with the information you provided. Please provide us an Order ID or Patient ID so that we can locate your account and assist with your query further.
Please kindly submit your account information so we can look into this further.
We look forward to hearing from you.
Kind regards,
Maddie (Senior Patient Care Advisor)
Review of B&Q
complaint - injury sustained
Subject: Urgent Complaint – Faulty Hop Up Purchased at Yeovil Store on 18th /September
Dear Sir/Madam,
I am writing to formally raise a serious complaint regarding a product I purchased from your Yeovil store on Thursday 18th September – a hop up platform.
When my husband, who is a qualified heating engineer, used the hop up (which had been correctly set up in line with the instructions), it failed unexpectedly. This resulted in him falling and sustaining injuries to his legs and back. Given that the product was in proper use and had not been tampered with, this failure poses a significant safety risk.
We are very concerned that other customers may also be at risk if this product is faulty. We therefore urge B&Q to investigate this batch immediately and consider a recall if necessary to prevent further accidents.
In line with the Consumer Rights Act 2015, we request either:
A full refund, or
A corrected replacement that is safe for use.
In addition, we ask B&Q to consider whether you will be offering any further assistance or compensation. Due to the injuries sustained, my husband has been unable to continue with our home decorating project. This has directly delayed preparations for our baby’s bedroom, meaning they cannot begin sleeping in their own room as planned. This setback is affecting our baby’s development and causing additional stress to our family.
Please confirm how B&Q intends to address this issue, both for our case and for the wider safety of your customers.
We look forward to your urgent response.
Yours faithfully,
Georgia and Dean Pearson - will update rasting upon response and resolve
September 18, 2025
Unprompted review
Review of Tommee Tippee UK
Misleading and liers
Breastpumps stopped working properly was told had to send them ba k tl be checked , did this , heard nothing in over a week , chased , they said can tale up tp 3 weeks which is nad enough as they never advised this , i chased again now they arw saying up to 21 wprking days which is pver 5 weeks for them to even be assessed - ita disgusting and not good enough , my freind bought the nuliee , had the same suction issue as the tommee tippee they assesed and sent her full replacements within 5 days !!! Will never use tommee tippee or reco.mend them again
September 8, 2025
Unprompted review
Reply from Tommee Tippee UK
Hi Georgia,
Thank you for taking the time to leave this feedback on your recent experience with our parentcare specialists.
We are sorry to hear that there was a lack of communication in regards to the time in which we would assess this for, we understand how frustrating this may have been.
We are happy to see that this has now been resolved for you and hope you are feeling much better about the experience.
Please do not hesitate to get back in touch if you ever require further assistance.
Review of APC Overnight
Driver hit the door so hard woke up our…
Driver hit the door so hard woke up our heavy sleeper child. We have a doorbell so shouldnt be hitting the door regardless. One box was hevaily damamged aaked him to include this in his photo but when checked tracking he purposely avoided it. Just egenrally msierbale bloke who came down our neigh ours drive and cut accross rather than parking outside ours which would pf actually been easier.
September 5, 2025
Unprompted review
Reply from APC Overnight
Hello Georgia,
Thank you for your review, I am sorry to hear that your parcel was delivered damaged, If you’re able to, please could you send us via email an image of the damage, it will enable us to pinpoint the cause and prevent future occurrences, thank you for bringing this to our attention.
Jemima
Customer.relations@apc-overnight.com
Review of Gousto
Gone of meat on multiple occasions had…
Gone of meat on multiple occasions had to foght for basic redund but didnt redund full meals , just not great quality ingredients overall - contacted for resolve they refused to provide a full rwfund so have cancelled subscription and qill never use again
August 7, 2025
Unprompted review
Reply from Gousto
Hello Georgia,
I'm sorry to hear about the problem. If the issue hasn't been resolved, then please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 8900106 so we can access your account and look into this for you.
Review of DFS Furniture
Reply from DFS Furniture
Good morning Georgia,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind regards,
Lia
DFS Customer Support
Review of Cotton Traders
didnt receive parcel
didnt receive parcel - havent been able to get hold of cotton traders , advised evri and klarna to stop payments etc
January 27, 2025
Reply from Cotton Traders
Hello Georgia,
Thank you for taking my call, I am glad we have been able to resolve this.
To confirm, your order has been sent out again for you today, please allow 2 working days for delivery.
The total for the items which are now out of stock have been refunded to your original payment method.
I do apologise for any inconvenience caused.
Kind regards,
Alex
Cotton Traders Customer Support
Review of Omaze
Is taking 25 per month and won't let me…
Is taking 25 per month and won't let me cancel subscription or answer emails - now having to cancel card and go fraud route
January 2, 2025
Unprompted review
Reply from Omaze
Hi Georgia, Thank you for reaching out. We're sorry to hear you're having issues with your payment. Please contact our Customer Experience Team at team@omaze.co.uk who will be able to support you. Thank you, The Omaze Team
Review of Octopus Energy
Been chasing since June rarely get a…
Been chasing since June rarely get a response - worst service I have ever encountered
Update
Received email responded and no answer again , what happens over and over , pointless - have cancelled direct debit will not be paying another penny until is resolved
January 31, 2024
Unprompted review
Reply from Octopus Energy
Hi Georgia,
I can see that you recently left us some negative feedback - I'm very sorry to hear that things weren't up to standard and will be having a look back to see what we can learn for next time.
I have sent you an email so that we can resolve your issue.
Kind Regards,
George
Review of Evri
dont knock
dont knock - leave parcel in unsafe places had multiple parcels go missing but because they have a picture saying its my back door when it isnt its left open to the street at the front for anyone to take they refuse to take responsibility - happened multiple times - i work form home so i am here and they dont bother ringing the doorbell at all
November 9, 2023
Unprompted review
Review of Fluxrewards
scam
scam - gets to final page then doesnt allow links to open to claim your final reward - clicke don contact support and doesnt give you any details
November 8, 2023
Unprompted review
Review of Octopus Energy
Suppose to have a meter reading in June…
Suppose to have a meter reading in June constantly say they will arrange then don't, now they booked for a new meter didn't call to discuss even though I requested over 20 times just book random dates and times which we can do - nothing is clear each perosn never knows the history - awful company to deal with I'd rather pay more and have a decent service
October 31, 2023
Unprompted review
Reply from Octopus Energy
Hi Georgia,
My name is Tara and I am responsible for making sure that all customers my team look after are experiencing exceptional service and that, in times like these, where that hasn't been the case, we do our best to make things right. Thank you for taking the time to leave this feedback. We take feedback seriously as it helps us to learn and improve our services. I'm sorry that your experience with Octopus Energy so far has not been positive.
Thank you for taking the time to talk with me today to discuss your concerns and experiences. I'm pleased to see that the appointment to resolve this ongoing issue has now been booked and that things are heading in a much better direction. I have also sent an email to cancel the meter reader appointment as this will be read by the engineers when they attend the appointment. I have logged this feedback on your account as well as the proposed resolution.
I really hope this is a turning point and that once the appointment has been completed, we can start to give you a much better experience as one of our customers. I'm sorry for any frustration caused up until this point!
Kind regards,
Tara
Review of Wessex Water
explained issue
explained issue - promised engineer would arrive within 5 days - never turned up no communication - apparently an engineer cam 2 weeks late but managed to avoid our 4 cctv cameras? - refusing to send another engineer - writing to councils etc to see what we need to do to get supplier changed - service is terrible
THE RESPONSE BELOW IS NOT TRUE
October 5, 2023
Unprompted review
Reply from Wessex Water
Hi Georgia, thank you for taking the time to leave a us a review. I’m sorry that you feel this issue hasn’t been resolved, our engineers attended and left a call back card so we could check if it was something we could help with. Following information given, our team found we wouldn’t be able to assist with this. We can recommend going to https://www.watersafe.org.uk/ to find a trusted contactor. I hope this information has been helpful and that a contactor is able to help. Charlie
Review of Arnold Clark
Cheap deals which is good but in terms…
Cheap deals which is good but in terms of services you get what you pay for doesn't matter if it is a brand new car the service doesn't match up to what you get in other dealerships that you actually visit - was resolve din the end but had to really argue to get there
May 10, 2023
Unprompted review
Reply from Arnold Clark
Hi Georgia.
We always aim to 100% satisfaction and we're sorry to read we couldn't meet your expectations on this occasion.
We've requested some more details from you so that we can pass your feedback to the right team.
Thanks.
Arnold Clark Team
Review of Chants Estate Agents
didnt check basic identification when…
didnt check basic identification when trying to sell the house cost us and seller lots of time and money - in response to below there was not a power of attorney in place and you did not do the relevant checks of the two people who owned the property - when we bought it we knew it was both and you did not do these checks - so please do not insult everyone's intelligence who would read this and pretend you did your job - you would be better to admit your failings and put something in place to ensure it doesnt happen again -
There was no LPA we had to get this arranged- you never checked who owned the property , and you mever realsied anything , I told you because i knew straight away more than the estate agent , and neither did the solicitor - my facts are facts not opinions , my opinion is how rude your director is and how he tried to bully people,- it is worse you are not able to admit your mistakes and learn from them , I just pray the company does not stay in business for much longer and save stress for many other people and mark Chant himself never works in a customer facing environment
October 20, 2022
Unprompted review
Reply from Chants Estate Agents
Thank you very much for your review Georgia. We do have a system and policy in place for checking our sellers out when they instruct us to sell their property.
The house that you bought from us we were dealing with the Son who informed us that the property was his Fathers. We did all the relevant checks of identification on his Father and got the relevant power of attorney forms which were all in our files correctly. It wasn’t until part way through the transaction that we found out that the owner had a wife. Once we were aware of this, we spoke directly to the Son. He rectified this with the correct procedure through his solicitors in the quickest possible time. However, I do agree with you that it did take longer than expected.
If you have any further questions relating to this please feel free to give us a call we are open 8am – 8pm, 7 days a week
2nd Reply
Thank you for your reply Miss Smith
I'm afraid you are incorrect on your facts. Going through the file notes of this case we took the property to the market by the sellers son (who we got the correct ID and lasting power of attorney forms for his father) who we believed owned the property outright.
It wasnt until the sale was progressing via the solicitors we realised that his mother owned the property too. in light of this, our sellers solicitor appointed a good local solicitor to act on this and within time the LPA was put in place.
Im sorry you feel like this and the extra time time it took to get your sale through, however we have given you plenty of opportunity to discuss this with us anytime face to face over phone. We have the forms and are happy to show you these which was dated in 2020, some 2 years after you bought this property. I believe you completed in October last year so not sure why this is being bought up now?
3rd Reply (1.11.23)
We are very sorry you still feel like this. We replied to your review back in July (over 3 months ago) so we are confused as to why you are bringing this up now?
We did a full review of your complaint (which we have replied above on our first and second response). We stated that we had the LPA (Lasting power of attorney) for one of our sellers at the point of selling this house (which we confirmed that you could look at). We were only aware during the sale that there was a second seller (who did not live at the property as was in a care home) which was on the title deeds. The sellers solicitors then appointment a local solicitor to visit the seller to confirm she was fine to sign the documents.
We have asked if you would like to arrange a meeting with yourself to discuss this further if you require but to date you haven't made contact with us to do this.