Subject: Urgent Complaint – Faulty Hop Up Purchased at Yeovil Store on 18th /September

Dear Sir/Madam,

I am writing to formally raise a serious complaint regarding a product I purchased from your Yeovil store on Thursday 18th September – a hop up platform.

When my husband, who is a qualified heating engineer, used the hop up (which had been correctly set up in line with the instructions), it failed unexpectedly. This resulted in him falling and sustaining injuries to his legs and back. Given that the product was in proper use and had not been tampered with, this failure poses a significant safety risk.

We are very concerned that other customers may also be at risk if this product is faulty. We therefore urge B&Q to investigate this batch immediately and consider a recall if necessary to prevent further accidents.

In line with the Consumer Rights Act 2015, we request either:

A full refund, or

A corrected replacement that is safe for use.

In addition, we ask B&Q to consider whether you will be offering any further assistance or compensation. Due to the injuries sustained, my husband has been unable to continue with our home decorating project. This has directly delayed preparations for our baby’s bedroom, meaning they cannot begin sleeping in their own room as planned. This setback is affecting our baby’s development and causing additional stress to our family.

Please confirm how B&Q intends to address this issue, both for our case and for the wider safety of your customers.

We look forward to your urgent response.

Yours faithfully,

Georgia and Dean Pearson - will update rasting upon response and resolve