Dear Patient,



Thank you for your review.



I’m sorry to hear that you experienced issues using our service.



Unfortunately, we cannot find your account with the information you provided. Please provide us an Order ID or Patient ID so that we can locate your account and assist with your query further.



Please kindly submit your account information so we can look into this further.



We look forward to hearing from you.



Kind regards,

Maddie (Senior Patient Care Advisor)