DB

D Brown

United Kingdom

Reviews

Review of Electrical World

Rated 3 out of 5 stars

Order delayed.

Order delayed.

Delay in fulfilling, despatch & delivering orders happened again.

These delays are integral to EW operations as their systems not only recognise these failures but also immediately refer Customers to missing items as being part of their T&C's that Customers have agreed to!

Knowingly selling out-of-stock items, delaying an entire order as a consequence and then telling the Customer 'you signed-up to this' - Really EW, Really?

September 15, 2025
Unprompted review

Reply from Electrical World

Hello D Brown,

Thank you for taking the time to leave your anonymous feedback. We’re sorry to hear about your frustration regarding the delays. Despite us requesting information, you haven’t provided the details needed to locate your order and assist further. If you could provide your order number or confirmation email, our customer service team would be happy to investigate and work with you to resolve any outstanding issues. We truly value your business and hope to make things right.

Best wishes,
Hannah

Review of Sefton Meadows Garden Centre

Rated 1 out of 5 stars

How not to...

Should really be 0 stars.

The service was poor... and just deteriorated into farce.

If there was a way not to do it, this was it.

If there was a demonstration of lack of customer care, this was it.

If there was a total lack of empathy & understanding, this was it.

With many other Garden Centres & Cafes in the area it's now time to vote with our feet... walk away.

August 31, 2025
Unprompted review

Review of Blackcircles.com

Rated 5 out of 5 stars

Turnaround.

Great choice, ease of purchase, delivery (to an island) and fitting, etc. 5☆

This is in stark contrast to previous purchase which was a total nightmare! 0☆

I calculate that's 2.5 ☆ on average.

May 11, 2025

Review of Lebara Mobile (UK)

Rated 5 out of 5 stars

Lebara are just superb!

Lebara are just superb!

Great VFM for calls/texts, data and even EU Roaming!

Highly Recommended!

July 7, 2023
Unprompted review

Reply from Lebara Mobile (UK)

Hello,

Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!

Best Regards,
John-Paul Patten
Operations Director

Review of Blackcircles.com

Rated 2 out of 5 stars

Poor experience/service

Poor experience/service - Not Recommended.

June 21, 2023

Reply from Blackcircles.com

Good morning, 

Thank you for letting us know about your experience with us.

Here at Blackcircles we always aim to provide the most seamless service, however, it is clear from your feedback, we have let you down. Blackcircles and I personally apologise for the issues encountered.

This is not the service we aim to provide and please be assured that all feedback will be taken seriously and passed over to the relevant teams for follow-up.

One of our dedicated team will contact you.

Thank you, 

Enoy
Customer Care Team

Review of DialAFlight

Rated 5 out of 5 stars

Simply Superb Service.

Simply Superb Service.

Rekindled my relationship with Dial-a-Flight after a 20+ year absence. Why I left it so long I don't know... it's been my loss.

From our 1st contact with Ethan in late 2022 to our 2023 USA/Caribbean Tour Dial-a-Flight's person-to-person, named Customer Service has been simply superb!

Highly Recommended.

April 7, 2023
Unprompted review

Review of British Gas

Rated 1 out of 5 stars

BG, Simply Not Good Enough!

We were customers of Neon Reef on a Electricity Only wholly renewable generated tarrif before their advised demise in late 2021.

Our NR and future custom has been transferred, unilaterally, to British Gas and their 'Welcome to BG' Tariff.

We have supplied numerous meter readings, some voluntarily and some as requested by BG.

There is an almost total lack of meaningful communication from BG, that is, meaningful to us the new, involuntary, automatically transferred customer with the pervasive whiff of 'you should be grateful' though with no tangible evidence of 'care' or even an opening Statement of Account from BG.

3 months in and the opaqueness has solidified... we need more Light and Less Heat - metaphorically of course!

BG, Simply Not Good Enough!

March 17, 2022
Unprompted review

Reply from British Gas

Hi there, thanks so much for sharing your experience with us. I just wish it was based around a more positive time. We like to think we do keep all our customers informed with any changes or updates so I'm sorry if this hasn't met your expectations.

So we can check out what's been happening & provide peace of mind that your account is all set up as you'd like, please get in touch over Facebook or Twitter with your details & include #Trustpilot in your message. If you don't have access to do this, you can use the live chat option via the website or app. The team will be more than happy to help with this. Thanks, Charlotte