Mike

Note to self: always, always read reviews first. Living in North Central CA, the “selection” of products and services is basically zero, zilch, nada. So when we moved here in November 2024, my wife did the dirty work of finding us a propane fireplace/stove. Prices looked good, shipping was fast—what could go wrong? Answer: everything.

Updated Review: I received their response and had to remind them of my order number and name. Not a great way to convince me of their sincerity. They are intractable, but apologized and expressed empathy. How nice. Can their kind late words, assuage my wife's memories of a long winter with a POS stove/fireplace? No, they have no interest here other than minimizing the sting of my words. Send me $4000 and we'll be friends. Other than that, stop. For people buying here- RUN, FAST.

The Empire stove they sent wouldn’t stay lit. Cue the epic saga: eight months of dragging the rotting carcass of US Fireplace through every circle of customer service hell. Denials, lies, obfuscation, ghosting—you name it, they’ve got it down to an art form. For nearly $5,000, we bought ourselves a masterclass in corporate indifference. Honestly, if I’d known, I’d have happily forked over $10,000 to a local outfit just to avoid this farce.

Do yourself a favor: run, don’t walk, away from this company. Their “agent” is listed in Sheridan, WY, but they’re basically a ghost. My money says Shenzhen, China.

I had the misfortune of attempting to become an AmeriGas customer (AG) when I scheduled a home visit in January and waited for 2 weeks in the dead of an N. Cali winter for the rep to show. Within 3 minutes it was clear he had no intention of helping us and would not lease or sell us a 500 gal outdoor tank. His 2-week planned visit lasted about "no time". I had similar experiences with Ferrell, Campora, and Blue Star before Suburban helped us. The only difference is that none of these other "find a way to say no" losers didn't charge us $107.23 for a visit from a naysayer. Come on, they can't even spell my name correctly on the bill. I'm not paying this extortion and they should be ashamed of themselves for trying to rip me off. But I doubt that they are.

Update: In response to a BBB complaint they zeroed this account out. Thank you AmeriGas.

I've used CC since early-on. Why pay ATT or Verizon 2x as much and never talk to a rep? They use the same towers as ATT so the connectology and performance is the same with 2 lines for $20ea? Check ATT's price! These low rating here are B.S.. I've never had an issue.

This review is on the Dream Maker/ Aquarest Select 300, the 2-seater spa itself.

We were reluctant to buy an entry-level-priced product because of other incidents over the years, but the glossy ads and the generally well-marketed product line got us. We arrived at our new home in VA and ordered the 2-seater and it took over 2 months to arrive.

We sat it up on our deck and used it 4 times and it quit. Wayfair, sent us a new one, and we gave the old one away. The purchaser bought a controller. It's worked fine for almost a year.

The new one experienced the same problem- controller failure. Wayfair wiped it's hands of the transaction and refunded $3000. We bought a new controller for $400 and it worked for 5 more hot tub sessions. Then the pump/motor went out.

I filled out the customer survey form on the mfg's website and of course they never called, I called them and they said what I expected- too bad, so sad.

I finally found a pump/motor for $250 (about $100 than the mfg wanted) and just ordered it.

Let the buyer beware. So much for the hot tub experience.

Fast, Efficient and Fairly-priced... what else can you ask for?