Vegan Leonard

I am so pleased to have found Organic Basics, such comfortable good for the planet items, the most comfortable I’ve ever worn. I ordered an incorrect item and their returns process is quick and easy with store credit being offered plus that little bit extra to spend with no return shipping fee to pay. They do also offer refunds. Pernille was so helpful when I enquired about my store credit/gift card it was dealt with immediately. I would highly recommend OB - I wouldn’t buy my underwear from anywhere else now, all washes well too and lovely colours and plenty of styles to suit everyone. Thank you Pernille and OB. :)

Not impressed with the box of 6 vegan gluten free Halloween cupcakes at all. Buttercream tasted of margarine and sponge very dry and cheap chocolate used for the decorations. I won’t be buying again and the annoying thing is I emailed and complained and asked for a refund but Lola’s couldn’t offer a refund as I had disposed of the cupcakes so couldn’t take them back. Quality was very disappointing and the taste of the buttercream was not very nice. Lola’s said it was a personal preference as there were no other complaints and offered me a gift card but don’t think I’ll be using it as I’m a bit put off by the smell and taste of the vegan buttercream.

Great product, smells amazing not too overpowering - relaxing calming pillow mist. Excellent service would recommend

Competitive prices, good range of products and fast delivery. Would recommend.

Always and excellent service received by Andrew our DPD Driver. He arrives on time and is quick and efficient and very polite and friendly. DPD are my courier of choice. Thank you for the great service.

Always a good service from DPD. Good communication and friendly drivers, always deliver within the time scale given.

I went on the on line chat initially as I wanted a bit of advice on a couple of the purse sizes. Nadia replied immediately with very helpful information. I placed an order and realised I had ordered the incorrect purse so I contacted Nadia and she amended my order straight away! When the items arrived (purse & bag), they were smaller than I thought they would be so I returned for a refund which again was dealt with quickly and efficiently. The quality of the bag and purse was excellent and I’m going to place another order soon when a couple of things I wanted come back into stock. I just loved the brown cork bag I ordered and mandalas purse and the customer service is 5*. Thank you Nadia.

Very good website with clear photos and description of products. I bought a Kokedama kit X2 and am really pleased with the items. Also really fast delivery.

I have already purchased the vintage t-shirt in all colours, the crew t-shirt in all colours and now I've purchased the long sleeve in white and also black so I now have the full range. I wouldn't buy t-shirts from anywhere else. As soon as the long sleeve came into stock I ordered straight away and the quality is excellent and the fit is good. I would suggest ordering your normal size. I'm usually a small and went for XS, which I think will be good for wearing under dungarees and jumpers in the winter but I'm thinking of ordering the Small aswell for a slightly relaxed fit. I'm so pleased I've finally found t-shirts which are excellent quality and not so big and wide around the neck. These are very close fitting but comfortable. Thank you Plain & Simple.

Although the items arrived damaged, this was more about the lack of packaging than the delivery experience. Tony our usual DPD driver is so friendly and nice and always smiling and happy. He brightens up my day and I look forward to the deliveries.

Fast delivery, good communication regarding order and delivery. Happy with trainers. Thank you.

So pleased to have found such small vegan kibble which my 2 whippets absolutely love and I must say what a difference it has made to their diet. They were eating the only vegan puppy food on the market until they were 12 months old, and then I spotted Noochy Poochy in a health food shop, so thought I would give it a try as soon as the dogs were a year old. Both whippets are absolutely thriving and look very muscly and healthy with so much energy. Their coats are shiny and teeth are in great condition. Both dogs run (fast) every day on the beach or park and everyone comments on how great they look and how much energy they both have. Thank you Noochy Poochy for making such delicious vegan dog food.

Ordered X2 expensive dog harnesse on 27th May. Waited a week and had received no shipping confirmation even though the items were showing as in stock. Contacted them and received a reply 2 days later saying there had been a stock error and items were in fact not in stock and could I wait until the end of June and they would put a free gift on my account and could offer me a £5 voucher. I replied to say I'd like a refund as I wasn't prepared to wait until the end of June and I've heard nothing. I've left a voicemail on their customer services number which I searched for on Google, I've also left a message on their Facebook page. I have parted with £140 and can't afford for this sort of money to be taken from my bank account (which was taken as soon as I placed the order). I wish I'd read the reviews before I placed an order with this company. The customer service is terrible, and they still have my £140 which is so frustrating as I don't even want the harnesses now, I'm going to have to order them from somewhere that does have stock. They have tricked me into buying something they don't have, taken my money, not even contacted me to tell me they don't have the items, waited for me to ask why my order is taking so long to be despatched and then no reply as soon as I've asked for a refund. It's not fair to treat customers in this way and it's worrying to read that some people are still waiting for refunds months later, so it looks like I'm going to be one of those people. I can't afford to shell out £140 and not see it again for weeks, if at all. I'll report them to Trading Standards like other reviewers have advised and hopefully this will put a stop to their unethical and disgraceful behaviour.