Review of Lola's


Rated 1 out of 5 stars

Buttercream didn’t taste right

Not impressed with the box of 6 vegan gluten free Halloween cupcakes at all. Buttercream tasted of margarine and sponge very dry and cheap chocolate used for the decorations. I won’t be buying again and the annoying thing is I emailed and complained and asked for a refund but Lola’s couldn’t offer a refund as I had disposed of the cupcakes so couldn’t take them back. Quality was very disappointing and the taste of the buttercream was not very nice. Lola’s said it was a personal preference as there were no other complaints and offered me a gift card but don’t think I’ll be using it as I’m a bit put off by the smell and taste of the vegan buttercream.

October 29, 2024

Reply from Lola's

Hello Gilly,

Thank you for taking the time to leave this review.

I am very sorry to hear that you were not happy with your recent order and this feedback has been passed onto our bakery.

Sadly for taste complaints we do require the order to be returned to us within 2 days of delivery so we are able to look into the matter further.

I am happy to hear that my colleague was able to provide a complementary gift voucher for you.

If there is anything else we can help with please get in touch on hello@lolascupcakes.com

Kind regards,
Chris