Chris Buxton

The service is a front for them finding something else to fix and then charge stacked time rates. So it was £150 extra for less than 10 mins work (they record longer but is inaccurate) on top of the service rate. Far more expensive than anyone else servicing

I have 3 omegas. I have one being serviced and was sent to Switzerland. 5 months later it’s come back and they ruined the official omega strap - and photos prove it was in good condition when they received it. They have finally accepted fault and saying will take 3 more months to replace it.. won’t be buying another and likely sell mine. Ruined the brand.

Bought an item off a fraudulent Costco website and PayPal refunded me within 5 minutes.

The purchase of the car was relatively smooth - even if some big faults were identified. The issue is they won’t actually pay for the fixed which they had agreed to and are completely ignoring any contact.

Been a fantastic consumer experience having bought the complete set - one transformer was faulty and got hold of someone immediately and they got a new one immediately. When I didn’t understand things they always got back with detailed answers super quickly

Didn’t even have the same number of bedrooms as advertised! Fraudulent! Customer service embarrassingly bad.

3rd fridge in 18 months and it’s broken. Under warranty so they book someone in - a week later only for them to “make a mistake” and not have done properly and then try get us to sort out. Cheapest brands in world better quality / customer service than this. Our oven breaking as well!

Amazing customer service. We had a faulty product and they replaced easily. (Although they could have used a better courier who constantly cancelled.... )

Bought top of the range range master fridge 3 months ago and now been broken for ELEVEN days and still no fix / replacement at home. Have had to call every day and been nightmare. Have young baby and just been atrocious service. would have expected more from cheapest company

Get delicious wine at great prices - and get to try things you wouldn’t have had normally

Booked an airport transfer and got no car, no name, a number no one picks up. Pregnant wife with 2 year old. Was expensive (way more than Uber) and disaster.

A totally false service - I paid for the courier service for the day We arrived. It didn’t let me book a time but spoke to someone who said it would arrive. Just bEven told it will now come tomorrow. A total waste of money

FOURTH scheduled visits to install a camera missed their time slot -
and I had to go back to work… becoming a joke now! Missed so much work for this now not a funny one…

On the THIRD scheduled visit for the camera installation they at least turned up… but they weren’t long ladder trained (it was being installed above my front door, hardly high for an outdoor camera) so I’ll have to take another day off work. Can’t make this up

Installation is an absolute farce with their products - only ever had cancellations and delays and always at the last minute. Wasted so much of my time - use other providers at all costs

Having spent over £500 and wasted multiple days holiday for cancelled installations (at £90 cost) and hours reorganizing - their apology was… £20. Embarrassing.

I ordered mine in November and they have delayed my installation again until March. What's the point in having given it missed winter? I ordered lots of extras and was going to order alarms and cameras but if this is the service Ill move to google.