United Kingdom
Review of Bolsover Cruise Club
I have recently booked a solo cruise. The service I received from Bolsover cruise club was fantastic. They sorted flights,cruise, overnight hotel, transfers
They were extremely helpful and took all the stress away
I would definitely use them again
Reply from Bolsover Cruise Club
Thank you Julie, we hope you have a fantastic time.
Review of DPD UK
Review of David Lloyd Clubs
I think it is a disgrace that I have had to change my membership to platinum in order to have the use of a steam, sauna, jacuzzi
I have been a member for 25 years
I am also unhappy that the increase in my membership took effect from 1st January and the spa wont be completed until at least May 2025
The disruption since the start of the refurbishment has been immense and loyal members have not even been offered a free cup of coffee!
Reply from David Lloyd Clubs
Hi Julie, we're sorry to hear you are unhappy with the upcoming changes in Club. We are excited to be investing £4.8 million into our Speke Club which includes the addition of a beautiful Spa Retreat.
We have requested some further information via a Trustpilot email you will have received so we can arrange for the Club Manager to give you a call to discuss these changes, your membership and any concerns you may have.
Review of LOOKFANTASTIC
Excellent service quick and hassle free delivery
Reply from LOOKFANTASTIC
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Review of ao.com
Such an efficient service. They sorted everything out and were so helpful
Review of David Lloyd Clubs
Angela Quantrell is an amazing Pilates/yoga instructor. She never fails to deliver an excellent class. One of the reasons I stay at the club
Reply from David Lloyd Clubs
Hi Julie, thank you so much for the kind words for Angela. We're sure she'll absolutely love your feedback!
Review of LOOKFANTASTIC
Reply from LOOKFANTASTIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Review of David Lloyd Clubs
DAVID LLOYD SPEKE.
If this review was based purely on the instructors Angela Quantrell, Debbie Lackey and Anne Conley - and the lovely staff working the bar/restaurant, it would be a 5* review.
Thank you to Angela, Debbie and Anne for their excellent classes week in week out, it is the only thing that keeps me staying at the club.
What makes this review a 2* review if a number of things
- cleanliness of the club. There are a number of great cleaning staff (Barbara), however there is clearly not enough staff to manage in relation to the number of people using the club. This has been mentioned to management on a number of occasions and fallen on deaf ears as nothing has improved. This has been an ongoing problem for over a year. I have seen new cleaning staff recently - but it’s the standard of hygiene that is questionable I.e dirty toilets, spa area, showers, changing rooms. For a ‘premium club’ this is not acceptable.
- people using phones in the jacuzzi (on FaceTime!) and around the spa area, people vaping in this area (in the summer), people shaving in the sauna and nothing gets said. Management need to be speaking to these members and policing it. Again - a ‘premium’ club?
I’ve been a member since it opened, 23 years ago, so I have seen the decline of the club first hand.
I am considering leaving if these issues don’t improve. I know that a lot of other members have the same issues too.
Again, a big huge thank you for the efforts of the staff / instructors mentioned above.
Reply from David Lloyd Clubs
Hi Julie, thank you for taking the time to leave us a review.
We are very sorry to hear you haven't had a good experience and we understand your frustrations, however we are delighted to hear that you enjoy the group exercise classes at our Speke Club with Angela, Debbie and Anne.
Hugh, the Assistant General Manager at our Speke Club has confirmed that the Club Management Team are working closely with the Cleaning Team to ensure high standards, as we understand the Club may busier at peak times.
We understand your concerns with members using their phones on poolside and the Club Management Team have ensured that this is managed and lifeguards are vigilant.
If you have any concerns please let a member of your Club Management Team know when the incident occurs so we can address this.
We truly appreciate you taking the time to give us feedback because we're always looking for ways to make the Club's facilities better and if you would like to discuss this further, please contact Hugh on Speke@davidlloyd.co.uk
Review of ScS Sofas
I ordered a 3 and 4 seater. I got a call to say they were ready to be delivered but after a quality check there was a rip underneath the 4 seater. They said they would deliver them and get someone out to repair it
I said I didn’t want them delivered until they were fixed. 2 weeks later I got a call to say they were going to deliver them. I asked if they were all fixed and they said yes. When they arrived the 4 seater still had a rip underneath. Went into the shop but they were unhelpful and customer service too
I paid £2400 and the service has been disgraceful
Reply from ScS Sofas
Good Evening Julie,
Thank you for your 1* Review. I am so sorry to hear about the experience you have had with SCS regarding your faulty sofa. I can completely understand this may have been upsetting for you.
We do always aim to offer a top quality product and I am sorry that was not the case on this occasion.
Should a issue like this arise however we would always try our upmost best to have this resolved as quickly as possible. I can see our Aftercare Team emailed yourself on the 08.06.21 with an update.
We advised the parts has been ordered and are due week commencing the 14.06.21 we did also explain if you had any further concerns or require any help to get in touch with us.
I do hope this clears things up Julie.
Many Thanks
Lisa SCS Social Media Team
Review of iGO4
Difficult to get in touch by phone. Emailed too no response
Increased premium which they wouldn’t negotiate actrduction
Reply from iGO4
Hi Julie,
Thank you for your feedback. I'd like to apologise for the issues you have raised. The best contact number for our customer services department is 01733 308 235. Please be aware our offices are open Monday-Friday 8am-8pm, Saturdays 9am-5pm & Sundays 10am-4pm.
Due to the current circumstances, we have had an increase in customer emails. We do advise to allow up to 72 hours for a response from our administration team.
With regards to the premium, as the insurance broker, we are unable to confirm the way in which a renewal quote is calculated by the insurer. However, I am able to confirm that at the time of generating a renewal quote, a number of factors are taken into account by the insurer which will determine the best price available, this would include, but may not be limited to, driving history, age, vehicle type and area.
Should an individual or combination of these factors be deemed a higher risk by the insurer at the time of providing the renewal quote, this will have an impact on the renewal premium that is offered. It can also result in the insurer being unable to offer a renewal quote. The renewal quote calculated is based on the insurer rates applicable at the time of the renewal being obtained, and are therefore variable on a regular basis.
Many Thanks,
Kathryn.
