United Kingdom
Review of Blue Light Card
Really handy and some great discounts on offer - not always hugely obvious but can be excellent . You do need to do some research but the site is well managed and easy to use
Reply from Blue Light Card
Hello,
Thank you for taking the time to leave us a review, it is greatly appreciated! Thank you for your support and feedback.
Polly - Blue Light Card UK
Review of Superprof UK
This is a massive scam - avoid them - I was signed up to a subscription service of £39/month without them telling me - I understood it was for the first lesson I was paying . Tried to cancel - it’s impossible to do despite them sending you around in circles on the website in your “account “. Tried to cancel it pending from my bank but it won’t unless it goes through . Only AI responding and obviously it’s of no use. It’ll also automatically renew and I can’t stop it ! Will contact bank in the morning
Reply from Superprof UK
Hello Maeve,
Thank you for taking the time to leave a review via Trustpilot.
We're sorry to hear of your disappointment about our platform, the fee structure and any inconvenience that this may have caused.
It is clearly stated on our payments page when you entered your bank details, that the Student Pass is a £39 non-binding 30-day rolling subscription.
We also send all our students follow-up emails informing them of our terms of service and that the pass can be cancelled at any point.
We treat each case individually, with care and consideration and apply refunds under certain circumstances.
Please know you can reach out to our customer care team at hello@superprof.com if you would like to discuss anything further.
Kind regards,
Superprof
Review of Booking.com
Worse than useless. Have repeatedly asked them to intervene with me regarding a booking I made with them A generic nonsense responses - clearly don’t care and just provide useless advice. After this trip - never again
Review of David Austin® Roses
Reply from David Austin® Roses
We're so happy to hear that you found our rose garden to be a beautiful and peaceful experience. Thank you for your positive feedback!
Kind regards, Molly.
Review of Withlocals
Terrible . Interesting to note you can only leave them a review if you complete your “experience”. What if they cancel it and leave you high and dry ? That has happened with me. Exceptionally rude and offhand guide called Hugo. Supposed to do a tour of the Louvre with us , booked in and paid for . Announces with a couple of weeks to go that he has changed the time - which we cannot make - and offers us a different time . We have booked timed entry tickets for the Louvre , including one for him - and now have no guide and no prospect of one . What a terrible experience . Useless service that has just cost me money with nothng to show for it. Would go so far as to say they are a crowd of frauds
Reply from Withlocals
Dear Maeve,
Thank you for sharing your feedback — we’re truly sorry to hear about your disappointing experience.
We want to let you know that we’ve had a direct conversation with Hugo regarding this situation to ensure that similar issues do not occur in the future. We completely understand your frustration and disappointment, especially given the way the change in schedule was communicated. This is not the level of service or respect we strive to provide at Withlocals.
We’d love the opportunity to make this right. Please reach out to us at support@withlocals.com with the details of your tour, including your booking ID, so we can look into your case further and offer you a thoughtful gesture of goodwill for the inconvenience caused.
Again, we sincerely apologize and appreciate your honest feedback.
Warm regards,
Manal
The Withlocals Team
Review of Harewood House
The most amazing house - what a fantastic heritage with Adam and Chippendale . Completely let down by an indifferent guide to the house with really not very much information on the artwork, hopeless guides stationed in the rooms looking things up on I pads (clueless) and they have ruined the parterre at the front , now filled with gravel and the planting mostly stripped out . What a terrible pity .
Reply from Harewood House
Hi there, thanks for your feedback about your visit to Harewood. I shall share your feedback with our Collections and Programming team. The Parterre has been restored back to it's 18th century design to be in keeping with the Grade I listed landscape, and changes considerably throughout the seasons - we suggest visiting between May-August to see it's vibrant colours and intricate planting.
Review of ao.com
Review of AIT Home Delivery UK Ltd
Really good communication - several e mails and texts letting me know what to expect and then they phoned as they said - bed arrived with zero fuss and allowed me to plan around it
Review of Copenhagen Card
Well it isn’t made clear at all that you cannot book things in advance with the Copenhagen card. So for museums, galleries and palace entry I will have to queue up and hope on the day. If I can known this I would never ever have bought this ! How ridiculous
Reply from Copenhagen Card
Dear Maeve O Connor
Thank you for taking the time to leave us a review.
I'm sorry you weren't satisfied with the experience. However, we greatly appreciate the feedback and we will bring it with us in our further development.
Best regards
Viktoria, Copenhagen Card
Review of Neptune
Miserable experience . Waited months for the delivery - obviously they managed to take immediate payment though !
Reply from Neptune
Good Morning,
Thank you for taking the time to give us some feedback.
I can see when you placed the order it was stated delivery in May.
I'm sorry if this wasn't clear enough when placing the order.
Kind Regards,
Jamie
Review of Brookside Nursery
The plants are covered in mould .
They are mostly only fit for the compost heap
Reply from Brookside Nursery
Hi
Thank you for taking the time to write a review. Please accept my apologies that the plugs have arrived this way, this is certainly not what we would expect.
I can see you have placed quite a big order with us so I have emailed you to gain more information so we can investigate this further and look in to a resolution for you.
Kind regards,
Anne
Brookside Plant Nursery
Review of Scented Narcissi
Brilliant . Beautiful robust packaging and the little darlings are just gorgeous
Reply from Scented Narcissi
Thank you so much!
Review of APC Overnight
Reply from APC Overnight
Good Afternoon
Thank you for your excellent review and your feedback!
Regards,
Natasha.
Customer.relations@apc-overnight.com
Review of Celtic & Co
Well I didn’t get this item .
So not possible to review.
I did contact the company to say I hadn’t received it and they have not been helpful . The Royal Mail says it has been sent back to them . Who knows where it is !
Reply from Celtic & Co
Thank you for your review, I am sorry you did not receive your order. I can see Royal Mail attempted delivery and after 14 days returned the item to us. I am sorry for the inconvenience caused, I will issue a refund today for you.
Kindest regards
Celtic & Co
Review of The Conran Shop
Received cushions that were extremely smelly . I did get a level of cooperation from the shop how we and have negotiated a return , however not before I was talked down to as the suggestion was that duck down usually smells as it is a natural product . However I have many many duck down filled pillows, cushions and duvets and have not had this problem with any of them . I now have to take the cushion covers to be dry cleaned as they also now smell terrible . However Natalie was helpful in Customer Care and they have agreed to have them back and give me a refund assuming they are not damaged - which they are not apart from it’s unpleasant to be in the same room as them !
Reply from The Conran Shop
Dear Maeve,
Thank you for your feedback.
So sorry to hear about your experience. I understand Natalie has assisted you with your return and we will keep you posted on the next steps.
Wishing you a lovely day!
Review of Penhaligon's
A miserable experience . Order for Christmas ( ordered with over 2 weeks to spare) arrived after Christmas. Total confusion abounded . I was told they didn’t have the address, they didn’t have my name , they had redirected it to the warehouse , they hadn’t redirected it to the warehouse, I would have to refuse the delivery they hadn’t sent , I was being sent it again . They did eventually refund me but never ever again
Reply from Penhaligon's
Dear Maeve,
Thank you for leaving your feedback. We are terribly sorry to hear about this experience you had ordering with Penhaligon's. This level of service is unacceptable. Rest assured your case will be looked into and dealt with accordingly.
Wishing you a lovely week.
Warm regards,
Penhaligon's Customer Service Team.
Review of Soak&Sleep
Alleluia. Finally a company that delivers on time , exactly what they said they would . The pillow is fabulous . I will be ordering from them again .
Review of Neptune
Reply from Neptune
I am so sorry to read that nothing has arrived, Maeve, I have checked the courier tracking and this shows delivered on the 23rd of December, I will email this to you directly, in case it has been left in a place where your parcels would not usually be left. If you may kindly let me know if not there so I can look at a further resolution for you. My email is laura.munslow@neptune.com and thank you for letting us know of the issue. Best wishes, Laura
Review of Marks Electrical
Really great guys - they managed to install it and I had ordered the wrong oven so I hadn’t made life easy for them ! Two lovely chaps
Reply from Marks Electrical
Thank you for the 5 Star Review! We really appreciate your feedback!
Marks Electrical
Review of Thompson & Morgan
Reply from Thompson & Morgan
I think there may be a issue with the order. I will email you presently. Kind regards Jo.
