Phillip Platts

We use Interparcel to deliver our company packages to our customers. This one was meant to go to a customer but was not delivered neither was a card left by the courier so our customer had no idea that the order was on its way. The goods were returned to us. When I told Interparcel that the goods had not been delivered or that the customer had been given any notice of failed attempt to deliver their response was to say that they are only an intermediary between us and the courier company and therefore it was nothing to do with us even though they then charged is £25.00 + VAT for not doing anything which included a £15.00 admin charge! We are now thinking about changing the service we use.

Very easy to use. Never seems to go wrong.

I have used UPS in UK many times and been satisfied with them. However now I need to send parcels from UK to Italy which is a disaster. Goods do not get customs clearance promptly. If there is a problem this is not raised with either the sender or the recipient. However the tracking details states that information is requested. As these are intercompany transactions I see both sides, and this is just misinformation. But customer services swear blind that a request has been sent, because that is what their system tells them, but that information is wrong. Today I have a consignment of 9 parcels. 3 are in Turin, 6 are in Milan, the Turin department will not release the items until the parcels from Milan arrive and the parcels have just been sitting in Milan for 2 days! I have found best delivery time is not the 2-3 days I have paiuds for but between 8 and 36 days!

After paying Alevere £1000.00, 5 days later I was advised they had gone into liquidation. They offered to let me have the food since their London clinic was closed but I had lost the treatments I had paid for. Since then I have received food but it was from another diet company, Exante, and 70% of the products had a BBF date of June 2022 or November 2022. I have also been getting marketing emails still offering the clinic that they told me was closed!

Very attentive service from Sicily Luxury Villas. They specialise in quality villas and the one we rented, Iris, was superb. Beautiful villa with pool, very well designed and missed nothing. Would certainly recommend it and Sicily Luxury Villas.