lorrain

Spoke to someone last week and all seemed well. The agent I spoke to was inexperience and didn't inspire confidence. I opted not to go ahead. I was contacted the same day by a superior who had listened to the recorded call, asked why etc...I explained my decision not to go ahead and was told that was an end to things.

I received two missed calls today and a message asking when best to contact me, I ignored them, I don't need to be contacted. I then received a message that said 'thank you for completing your SIP3 call today' and a link to a IVA proposal.
I am very concerned as to why there is blatant lie in this message! I spoke to nobody.

I sent a whatsapp message to the group I was communicating in and rather than apologise for the lie I was asked "how do you plan to pay off your debts"...those are the exact words. This is frankly not their business. They are offering a service that i made very clear i had no intention of going ahead with and have made alternative arrangements that suit me better.

Why am I now being harassed, lied to and questioned about my finances?!

While I was writing my review I received a message to say 'your case in now closed at your request' but my rating still stands since I was under the impression it had been cancelled a week ago when I told them to cancel it!
shocking level of communication in house it seems.

Have just returned from a 4 day "tour" for Andre Rieu in Maastricht.

The concert was fantastic but that was it, and it's not something Leger gets to take credit for.

The pick up was late on the first day, we rang the 'emergency' number we had been given and nobody answered. The coach did arrive thankfully but when I checked the number later it's just the customer service number. Wy give it out for emergencies if it's manned in office hours?! that doesn't help me at 7am.

The transfer coach from Shearings that collected us was a standard coach, some rubbish left from previous passengers and a dirty toilet. Driver thought he was a comedian, dirty jokes and swearing are not professional behaviour.

Swapped to our actual tour coach at stop 24 in Folkstone, it was filthy! bags of rubbish from previous passengers (how hard is it to do a 5 minute sweep of the coach after everyone is off before letting new passengers on) Coated in dust! two hoovers at the back of the coach that apparently never get used. All the curtains were so thick with dust you got covered if you dared try to close them. Broken table and dirty cup holders.

There was a 2 hour delay because we didn't get through border control at Dover in time to get on the 2pm ferry. We had to hang around until 4pm. As we got off to walk across and get food one of the drivers miserably said 'make sure you eat it there, no eating on the coach!'..which is rich considering there was a bag full of fast food rubbish at the back when we got on!

Hotel stuck out by the airport, nothing nearby to do if you decide not to go on the day trips or in the evening after returning from Brussels.

Terrible communication. Either had the driver too obsessed with silly puns and jokes to give us actual helpful information or he allowed himself to be interrupted by passengers in the front row and gave them information that was no given to everyone else. Or we had the other driver who said nothing. Nobody pointed out any points of interest or made recommendations of things to see or do while in maastricht or Brussels, simply dropped off and told what time to be back at the meeting point.

The pre-concert meal was pathetic. It was changed from the original hotel (the van der valk) to a novotel. In the itinerary it says 'we're treated to a live cooking buffet dinner with included, locally produced drinks at the Van Der Valk Maastricht'. Instead there was a sad assortment of metal trays filled with overcooked meat, soggy vegetables, a cash bar (9 euro for a glass of wine and a can of sprite!) and they turned off the coffee machines. miserable staff.
I know in the T&C's it says things are subject to change but we are supposed to be informed of those changes! if we had known that's what it was going to be we would have chosen to stay in the city and find a restaurant. When we spoke to the driver he said 'nothing to do with me, i'm just the driver' and shrugged. Also said it's always been that location and it was not a last minute change.
Feels like we were misled. We looked at the Van Der Valk and everyone was excited to go, feels like a bait and switch.

Third day we were to go to Brussels, a 30 minute drive from the hotel that took 90 minutes! because the driver took a wrong turn and had to keep driving around, but nothing was said! once again there was no communication, we had to ask what was going on.
No chat, no 'a nice church to visit is here. a good museum' just the drivers talking amongst themselves.

When we got to Brussels there was an apology and 'because we were late, instead of picking up at 5pm you can stay until 6pm'...we were due in at 2pm, got there at 3pm and acted like he was being generous by "giving you an extra hour"!

We ended up having to eat 'dinner' at 3pm in Brussels because we had asked the hotel for the brasserie menu in the morning and they said they had issues with the kitchen so would be offering a restricted menu, none of which was appealing to me and most of which my companion couldn't eat due to allergies. when this was mentioned to the driver and we asked for a little longer in Brussels and to please leave at 7pm not 6pm, he said no 'the food at the hotel is good, i spoke to the manager myself and she said everything is fine'.
Others in the group told us the following day it was a sad buffet that had been picked over by others before they had a chance to get there.
This was not a tour, they were bus drivers.

There were no rest stops on the way home from folkstone, were on the coach for almost 5 hours! we stopped at a service station, no reason given, asked if we were getting off and they said no.

I could go on but honestly there is very little point. The company will likely reach out to 'offer apologies and please call our customer service' but nothing will actually be done about it. We just have to except we paid a lot of money for what felt like a school trip.

I DO NOT recommend.

Booked a tour for a small tour group of us for a friends birthday. It was an interesting tour, knowledgable staff who made the effort to be fun and inclusive (not a bored monotonous tone of someone who has done the same thing a thousand times) seemed genuinely excited to share information with us.

Gin and whisky tasting following the tour, including suggestions on the best mixers, but I do recommend trying them neat first so you can taste how the flavours change with the different mixers.

Whether or not you enjoy the drinks is entirely personal, I found some of the gins a little bitter for my taste but that's not the fault of the distillery! Everyone has different taste buds. If you know you don't enjoy gin this probably isn't the trip for you.

They had tasters to take home for those who were unable to drink at the venue as they were driving.

We booked a tour experience which included pizza & a cocktail or soft drink after the tour. The menu is minimalist, it's a small place you don't need 50 pizza options. There were options for vegetarians, vegans and people who can't have gluten.

Service was quick, pizza was lovely, and it was a wonderfully sunny day so we were able to sit outside at one of the tables with a parasol.

We had a nice walk to the wetlands area after lunch, where there are information boards explaining the varieties of flowers and plants.

Don't wear too many layers, it is VERY warm inside the distillery due to the machinery, and wear closed toe shoes, for safety you can't wear sandals.

Overall a very pleasant day out but do manage your expectations, it's not the fault of the distillery if you don't enjoy the taste of the drinks you are given to try, simply hand them back and try a different one.

I use them regularly to find insurance, compare credit cards etc...never really had an issue.

The product is nice, I bought some in a local store and decided to sign up for subscriptions.

Didn't realise they use Evri for their deliveries. Was looking forward to getting my product today and the Evri driver has stolen the parcel.
Fitting really to steal my deodorant since the company stinks.

Please consider swapping to a different courier. I will not be ordering online again (and will recommend to as many people as I can to do the same).

UPDATE:
A 'neighbour' (from multiple doors away) dropped my parcel by, it was left on their doorstep, despite being shown as being delivered to me hence it seemingly being stolen.

Evri is deeply unreliable, despite the parcel showing up (eventually) I still won't be buying Wild online while they are using Evri to deliver, but will buy locally instore.

UPDATE:
Customer service is very quick and helpful (although a direct phone number rather than email contact would have been quicker) and the products are good quality, work well and price wise are no more expensive than the disposables. The lip balm is lovely.

UPDATE:
A neighbour (from several doors away that I never met) dropped my parcel by the house, no idea how they ended up with it because they are not the neighbour listed as my 'safe place'.

If it had been shown as 'delivered to neighbour' and a card put through the door this could have been avoided. Instead it was shown as being delivered directly to me, with a photo outside my front door, making it appear the driver had stolen my parcel.

No direct phone line, just a chatbot that took ages to email me back and a phone number that won't let you speak to someone. I posted on their instagram my annoyance and was then spammed by customer reps who kept asking for my number to 'speak to a supervisor' and random links to fill in (another) form, who clicks random links in instagram chats?!....so, we are expected to hand over all our details but can't be given a number to call THEM.

While my parcel arrived (eventually) I will still be avoiding anyone who uses Evri, can't stand companies who make it this difficult to contact them.

Original review:
Was in the shower, got an alert on my phone for the email to say parcel was delivered, photo of the driver at my door with it in their hand, I was at my front door in 5 MINUTES and it was nowhere to be seen!!!!

Tried to call them and just get automated response, they don't let you speak to an actual human being! either through their online chat or when you call.


EDIT:
Of course the only way to get a response is with a bad review, 'we want to understand what went wrong'...your driver stole my parcel!! that's what went wrong.
And the online 'help' options are useless, I tried them already.
utter waste of time, you don't actually care about your customers you just want to look like you do when exposed in public.

placed my order late on a Saturday night and it arrived by Wednesday.
Well packed, genuine Dolce Gusto pods with a good expiry date on all products. All but one box of pods has an expiry of 2026 and the one box for 2025 is December.

Pricewise it worked out much cheaper to buy in bulk this way than to get them in local supermarkets.
The Tiziano brand hot chocolate is Dolce Gusto compatible and very nice.

No issues at all with the company or the product and will definitely be using again.

Called me when he was on his way, arrived in the timeframe he gave me. Very friendly and chatty, happily answered the questions I had about maintaining things myself until my next service (it's my first car) and explained what he had/hadn't done and the reasons.

I got an email with a breakdown of what was done so I can have a reference for future services.

Super helpful to have someone come to the house to work on the car rather then me trying to book into a garage .

Great communication, very reasonable price for the job I needed (collecting a vehicle from 150 miles away and delivering to me). Was kept updated at every leg of the journey and the car arrived in perfect condition.
would happily recommend.

Talked to a very nice agent, sorted my problem very quickly. Only complaint is the opening times for customer services. I was out of the country when I had the issue and had to 8 hours for customer service lines to open, and since I am 8 hours behind UK it meant having to be up at midnight to resolve. There should be a 24 hours emergency/out of country line that people can call.

Have completed a four year nursing degree with The OU. In the final month changes were made and we are being asked to submit paperwork/evidence to account for learning....despite it either not being required for 4 years or that they neglected to tell us would be required, so now I am expected to produce it 4 weeks before final submission?! so now my results will be delayed until August while they wait for us to find/complete 4 years worth of paperwork because they either made a change or neglected to tell us we needed it at the beginning.

I have had multiple modules that started with the tutor saying "this is new to me too guys, so we can learn together"....learn together?! are they not supposed to teach us?! or a general lack of understanding what was required for an assignment, for one module almost every question i asked was met with 'i'll need to check and get back to you' which took days and should have been something they knew without checking anyway since they were (apparently) teaching us the material! I asked for help in understanding an assignment, tutor emailed me back 'please see my guidance below and let me know if any further questions'....and they had just copy/pasted the information already given on the module website which already wasn't helpful which is why i asked them to help me understand better, ridiculous!

Theory modules overlap with practice modules so while trying to write the final large piece of work for one you also have to attend tutorials and write the first piece of work for the other.

I ended up having to resubmit my final piece of work which delayed my qualification due to poor support and explanations from tutors.

I was so angry it has taken of a year, a year!, to process everything to write a review without descending into angry shouting.

When I started I would have recommended the OU to anyone but not now. The shocking lack of communication, particularly over Covid when every "update" seemed to be 'we'll have some news soon' and tutors with different information or lack of understanding of what needed to be done and in what way.

Some of my the tutors were amazing and supportive but it's not enough, too many of them seem to be 'box ticking' for marking and not actually teaching the material.

Highly suggest you do something else.

agent i spoke to was very pleasant, fully explained the options available for what I needed to changed. Emails detailing alterations came through right away.

Terrible customer service.

Bad line, she wasn't listening, repeated my phone number 5 times and every time she read it back she had added an additional digit.

Kept asking me to repeat myself and then started interrupting me when I was trying to explain the problem, because of this she didn't understand what the problem was and then blamed ME for confusing her!
Went round in circles and put on hold twice while she supposedly tried to contact a manager, just to tell me that every single manager in today was busy and she'd send an email that would be dealt with on Monday.

When I explained again the problem, because she had gotten it wrong, she said it was my fault for not explaining properly and told me to ring the other credit card company.

Maybe if they were in UK call centers the lines would be better and people would actually listen!

Why must these companies do everything automated, I want to speak to a human being not click through a dozen options in an automated list to not get the help I need.

When I finally managed to get through to speak to a person I was on hold for over 20 minutes and then my issue with a balance transfer still wasn't resolved! They told me to 'ring the other credit card because that's probably quicker and they can't help you then call use back'...how is this customer service?!

If they expect you to do everything in the app then it should be possible to do everything in the app. I don't want to have to speak to people but not having an app with all the features and then making it near impossible to allow you customers to speak to someone is ridiculous, and when you DO get hold of a human being they don't actually do anything!

He had the nerve to end the call with 'is there anything else I can help you with today' when he didn't help me in the first place!

As soon as the balance is paid on the card I'll be cancelling, sick to death of companies who do everything possible to stop you from getting help.

Update: after being told by the other credit card company that Tesco would have to fix it I rang them AGAIN and spoke to someone else, explained the problem and he said 'okay, lets go ahead and cancel that now'.....why didn't the first person just do that and save me an hour of stress and phone calls!!

Worse app and website ever. Buffers constantly, ads in stupid places, crashes random “something went wrong, please refresh”. And now when I try to use it on my Apple TV and Amazon fire stick it just says “connection error”…..it’s utter crap, watch something else

why so difficult to do things?
I bought a heated blanket and opened an account because I wanted to do 'buy now - pay later'. I cleared the balance at payday and want to close the account, why can't I do that online? I don't see why I need to sit on hold for 20 minutes for a 3 minute conversation.
The agent was lovely and it was al sorted quickly but it's not user friendly and should be an option to do it online.

The bread I received was nice quality, short dated but all safe for the freezer. But while I like the quality and the idea of 'rescuing' products, this is a little high priced.

The biscuit box they just need to stop doing, it is so disgusting even my dog and chickens won't eat them.
There is a mix of sweet and savoury and some of them taste like they are baking mistakes with ingredients missing or over baked and rock solid.
I wasn't expecting perfection because of course they are 'broken biscuits' but these looked and tasted like they were swept up from the factory floor and put in bags. And far too high priced for the quality, and even the quantity, received. For what we paid I can get proper biscuits from an affordable supermarket for less.

overall it's a good idea to try and salvage otherwise 'unwanted' items but this is overpriced and lacking in quality.

one order was enough for me

good selection for all tastes and needs, competitive prices (options for student and NHS discount always appreciated) and some really good advice on keeping things healthy and safe.
Discreet packaging as promised, even the full name is hidden in the sender information.

good selection of items but the website is NOT user friendly, the conditions for the offers are not clearly displayed in the banner add the banner doesn't link you to the information, you need to go searching for it on the bottom of the page. Even after checking and following all the conditions the offer still did not appear in the basket at checkout. Used the online chat, rep took too long to respond, said "just going to read through the chat"....it was one question, what's to read through that took you almost two minutes? and ignored me when i gave feedback, i sat in silence waiting for 6 minutes before deciding they weren't worth the time

second time ordering. I had contacted to ask about recycling old pads and they responded really quick to tell me how to recycle but also advice on how to rejuvenate a pad that isn't working as well as it should.

quick delivery, environmentally friendly packing, nice designs.

i'll never use another brand