Coffee Supplies Direct Reviews 9,650

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive prices, and swift delivery. Consumers appreciate the wide selection of coffee and tea products available, often highlighting the convenience of finding their favorite items that are hard to source elsewhere. The ordering process is described as easy and straightforward, contributing to a seamless shopping experience. People frequently commend the promptness of delivery, with many receiving their orders in a timely manner. The quality of the products and the care taken in packaging are also recurring positives. In cases where issues arose, such as order shortages or delivery problems, the customer service team is noted for its swift and efficient handling of the situation, further solidifying the positive sentiment toward the company.

Based on these reviews

Rated 5 out of 5 stars

Fantastic experience as a first time buyer from this company especially Emilia! I initially sent an enquiry regarding expiry dates and had an extremely fast response. My order was dispatched very qui... See more

Rated 5 out of 5 stars
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Wow wow and wow...first time using this company, outstanding and excellent service all round. It was like the items I ordered were at my doorstep before I finished the order lol. Will definitely use a... See more

Rated 5 out of 5 stars

Good communication from Coffee Supplies Direct, to reply to my query about best before dates (18 months on the Tiziano Bonini). Ordered, and dispatch notification received 24 mins after ordering.... See more

Rated 5 out of 5 stars
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Found this company quiet by chance and the A mod A Mio Lavazza pods were exactly what's on the box and with the postage undercuts another large retail establishment by a lot I will be using them ag... See more

Rated 5 out of 5 stars
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Always great prices, fast delivery, no issues whatsoever. I've been a returning customer for more than a year, ordering on a monthly basis. There has been only one occasion when something went wrong... See more

Rated 3 out of 5 stars
Verified

Your coffee is great but your delivery is not good. Firstly Shop said goods were delivered Friday. Incorrect. Secondly Royal Mail tracker said it would be delivered Saturday between 10.04am and1.04pm,... See more

Company replied

Rated 3 out of 5 stars
Verified

The tea is ok (it takes two bags to make a decent brew, but that's fine). The packaging however, is ridiculous. I can get 40 bags into a box that initially contained 20 & each bag was individually w... See more

Company replied

Rated 5 out of 5 stars

I gave a 1 star review to Coffee Supplies Direct for poor after sales service as my emails were unanswered. It turns out that the mails went straight to spam - has never happened to me before. Once co... See more

Rated 3 out of 5 stars
Verified

We have purchased Tassimo pods from Coffee Supplies Direct for quite sometime. Recently supplies have come not packed in the brown Tassimo boxes but in one big box. This makes storage much more diffic... See more

Company replied

Rated 5 out of 5 stars

Always use Coffee Supplies Direct. Absolutely first class service. Swift delivery and long expiry date. I use Taylor’s After Dark ground coffee No.5 And I look forward every morning for my coffee……... See more

Rated 5 out of 5 stars
Verified

I genuinely thought the site was a scam, I ordered on a credit card because I genuinely didn't think that coffee supplies direct could supply the Tea at that price. I was mistaken, they off... See more

Rated 5 out of 5 stars
Verified

This is about the fourth time we've purchased our Tassimo pods from Coffee Supplies Direct and on each occasion the purchase has been seamless. They are the cheapest seller for these items.... free de... See more

Rated 5 out of 5 stars
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placed my order late on a Saturday night and it arrived by Wednesday. Well packed, genuine Dolce Gusto pods with a good expiry date on all products. All but one box of pods has an expiry of 2026... See more

Rated 3 out of 5 stars
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Why has Maxwell House changed the cappuccino sachet recipe- I used to only buy this brand, but since re-packaging the coffee is no longer as nice. I have now changed brands because there was no need t... See more

Company replied

Rated 4 out of 5 stars

THE RANGE OF COFFEE / TEA PRODUCTS IMPRESSIVE, QUALITY AND PRICING EXTREMELY COMPETITIVE. MY TRACKED ORDER ARRIVED WITHIN 48 HOURS - A 5* EXPERIENCE AND A NEW CUSTOMER FOR YEARS TO COME ! HOWEVE... See more

Company replied

Rated 5 out of 5 stars
Verified

I was shopping for the best coffee price on the Internet. I came across this Coffee Supplies Direct. Their prices were very competitive to other suppliers on the UK market. I would personally recomm... See more

Rated 5 out of 5 stars
Verified

I have a Dolce Gusto machine, and use a lot of coffee pods, I find buying from Coffee Direct saves me money, I also tried the Coffee Bags which have been great, not something I had ever tried before (... See more

Rated 4 out of 5 stars
Verified

Ordering is simple and delivery times are excellent. Normally packaging is extremely good but this time after I ordered my usual 5 cases, three of the cases had no bottoms to the boxes which meant t... See more

Rated 5 out of 5 stars
Verified

Fabulous choice and always stocks my favourite which I can never find anywhere else. Prompt delivery and amazing value. I ve had 3 orders off them now and I'm extremely happy with my products, service... See more

Rated 5 out of 5 stars
Verified

Maxwell House coffee has its own distinct flavour and taste. Having it delivered to your door with no fuss or trouble makes it a very refreshing and delicious experience. I enjoy Maxwell House coffee... See more

Rated 5 out of 5 stars
Verified

Ordered Taylor’s decaf coffee bags as I couldn’t find them in any of the supermarkets. They were a reasonable price, well packaged and delivered quickly. I would highly recommend Coffee Supplies Direc... See more

Rated 5 out of 5 stars
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I came upon this company by searching for tassimo pods, their prices were excellent and the delivery of my order was really quick. I have never received such great service from a company before and I... See more

Rated 5 out of 5 stars
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Ordering was easy and was despatched with 48 hr tracking. I had to contact customer services as my parcel didn’t arrive when it should have and seamed to be stuck in 1 place so I exchanged emails w... See more

Rated 5 out of 5 stars
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Excellent prices and the ability to buy my coffee in bulk make this a great website. My last order arrived incredibly fast too. Overall great service

Rated 4 out of 5 stars
Verified

Clear pricing on the website and easy to navigate and order. Swift service. Products as advertised. Unfortunately as the previous order, one of the bag had split. This time the leakage was not suffici... See more

Rated 4 out of 5 stars
Verified

Royal Mail delivery let you down on getting 5 stars due to their terrible delivery service. Price, range of products, ease of placing an order and your dispatch time was amazing but Royal Mail took 5... See more

Rated 5 out of 5 stars
Verified

Very pleasant. On time. Followed my requests to bring parcel into flat and lift it onto worktop. I am virtually unable to walk so his help was much appreciated. I wish all your couriers were as helpf... See more

Rated 5 out of 5 stars
Verified

I still haven't received my order I use Coffee supplies direct once a month and they always dispatch on excellent time...Royal Mail have let them down this time so would still score them 5* I hope... See more

Rated 3 out of 5 stars
Verified

I voted with 3 stars because my coffee is held up by Royal Mail. I haven’t had this problem with delivery before. I fully appreciate that the coffee has been despatched, but I haven’t received it. Wil... See more

Company replied

Rated 5 out of 5 stars
Verified

This was the 1st time I’d used this company and it won’t be the last. Easy ordering online, my order arrived when expected and was packed to a high standard, I wish you would stock Green & Blacks or... See more

Rated 5 out of 5 stars
Verified

Two boxes of 100 Taylors Blackberry & Raspberry teabags. Drank this whilst on holiday in N.Yorkshire but could not source locally so researched and found this company offered good value for bulk buy.... See more

Rated 5 out of 5 stars
Verified

As usual, a great experience! This time, my order was for a new line, the Gevalia latte macchiato; this is a large coffee, a creamy drink. It is shown on the packet as "less sweet"; I normally have s... See more

Rated 4 out of 5 stars
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The coffee and chocolate products I have ordered have been excellent, very efficient service and price. This would have warranted a score of five stars but was let down by our woeful postal service,... See more

Rated 5 out of 5 stars
Verified

Delivery was promised for yesterday, but it has not arrived yet (Tuesday 03/12/2024). I hope the Royal Mail has not delivered the coffee to another address as it did recently. Unable to comment on the... See more

Rated 5 out of 5 stars
Verified

My six packets of loose-leaf Yorkshire Gold Tea were delivered quickly by a very pleasant driver. They were very well packed in a protective cardboard and had a long best-before date. The price... See more

Rated 5 out of 5 stars
Verified

Delivery and price excellent.I do find the NY irish coffee confusing.I like the ones in bags best. The only way I can tell if I am ordering thr right one is if it says 12 sachets then i know it is the... See more

Rated 5 out of 5 stars
Verified

My experience with my first order with Coffee Supplies Direct was excellent. Easy to order. Order received the next day and was well packed with coffee expiry dates well in advance. Had trouble locati... See more

Rated 3 out of 5 stars
Verified

Was disappointed that the delivery took a lot longer than usual. Ordered on Monday, didn't arrive until Friday afternoon - it's usually a lot quicker. I will have to bear that in mind if I order again... See more

Company replied

Rated 5 out of 5 stars
Verified

order received in super quick time, was a shortage on my order which was deal with swiftly and efficiently by the C.S team, item delivered again superquick no complaints this end will keep ordering.

Rated 5 out of 5 stars
Verified

Found this company after my last coffee supplier increased their prices. Checked the reviews and decided to give them a try I've not been disappointed and my order arrived much quicker as well.

Rated 5 out of 5 stars
Verified

Great choice and service. We like to use some instant sachets when we’re out and about and couldn’t get them elsewhere. They were sourced here in days and a small issue with the delivery was corrected... See more

Rated 5 out of 5 stars
Verified

Great service. Easy to navigate their Web page. Payment was easy and the delivery of our order was really prompt. We would definitely recommend Coffee Supplies Direct and plan to use them again.

Rated 3 out of 5 stars
Verified

You claim it should arrive in 2 or 3 working days but it took a week to arrive with no explanation for delay. The first contact I had was after 4 working days from Royal Mail to say it would be delive... See more

Company replied

Rated 5 out of 5 stars

I have to apologise to Coffee supplies direct, as it has been brought to my attention, there was an error in the email address given to them, no wonder I had no confirmation email! Thank you fo... See more

Rated 5 out of 5 stars

Always fantastic service: good selection of coffees; good prices; properly packed; and arrive almost immediately (well, usually the next day). I always buy my coffee from them.

Rated 5 out of 5 stars
Verified

Great product, excellent quality and excellent value + service. Packaged well and delivered on Time.

Rated 5 out of 5 stars

I ordered some Coffee Pods from this company on Tuesday afternoon and they were despatched almost immediately resulting in delivery less than twenty four hours from the time of order. I will buy fro... See more

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Company details

  1. Coffee Wholesaler
  2. Beverage Distributor
  3. Coffee Store
  4. Tea Wholesaler

About Coffee Supplies Direct

Written by the company

About Coffee Supplies Direct

At Coffee Supplies Direct we have a very simple goal: to supply you with a range of hot beverage solutions at the right prices to keep your customers coming back for more.



We specialise in:

It’s a goal made easier by our competitive prices, fantastic customer service and unbeatable supplier expertise. Our recipe for success is simple.

We pride ourselves on our excellent customer service, wide range of products & our great relationships with our suppliers.

Delivery - Free delivery on orders over £60 with a Next Day delivery option available

Returns - 30 Day money back returns on items returned in their original condition

Credit - We offer a credit option through Klarna & Paypal Credit to help keep your business moving


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Cheapest Tassimo pods

Its cheapest Tassimo coffee pods suppliers in UK .I have been using this site from past 2years . never had issue with order or delivery. Only thing is that you can buy bundle of 5 packs ,I feel sometimes,they should give more options to their customers to choose 5 packs. Mix and match blend would be a great deal.

November 11, 2024
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Rated 5 out of 5 stars
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Lightning Fast Delivery

My order was placed late Saturday morning and delivered on Sunday, less than 24 hours later, so thank you to Coffee Supplies Direct and Royal Mail for really speedy service - i’d fully expected Monday dispatch and Tuesday delivery. Five Stars!

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience as a first time customer…

Fantastic experience as a first time buyer from this company especially Emilia! I initially sent an enquiry regarding expiry dates and had an extremely fast response. My order was dispatched very quickly but unfortunately Royal mail lost it. I needed this order quickly for my small business so I was a bit stressed. After a few days or realising it was stuck somewhere, Emilia then helped me by sending a replacement out which arrived the next day. I appreciated this so much as I know a lot of companies would not have done this until the original parcel was located.
I will order from here every time I need this product, thank you! :D

September 5, 2025
Unprompted review
Rated 4 out of 5 stars

5* PRODUCTS AND FAST DELIVERY

THE RANGE OF COFFEE / TEA PRODUCTS IMPRESSIVE, QUALITY AND PRICING EXTREMELY COMPETITIVE. MY TRACKED ORDER ARRIVED WITHIN 48 HOURS - A 5* EXPERIENCE AND A NEW CUSTOMER FOR YEARS TO COME !

HOWEVER, MY 4 STARS RELATE TO POOR COMMUNICATION ON THIS OCCASION. I PLACED MY FIRST ORDER, NO EMAIL CONFIRMATION RECEIVED, I SENT A FURTHER 2 EMAILS , NO RESPONSE. NO TRACKING UPDATE, NO CONTACT AT ALL. I HAD NO INDICATION IF MY ORDER WAS ACTUALLY RECEIVED OR DISPATCHED. THOUGH DELIGHTED WITH MY ORDER , DISAPPOINTED WITH LACK OF CUSTOMER SUPPORT.

September 8, 2025
Unprompted review
Coffee Supplies Direct logo

Reply from Coffee Supplies Direct

Hi,

Thank you so much for your kind words and for taking the time to leave a detailed review. We're thrilled to hear that you were impressed with our product range, pricing, and delivery speed. We’re absolutely delighted to welcome you as a new long-term customer!

We’re very sorry to hear about the communication issues you experienced. After checking our records, we can confirm that we received both of your emails and replied to each one on 15/09/2025, at 9:29 AM and again at 2:54 PM.

It’s possible our replies, along with your order confirmation, may have landed in your spam or junk folder, so we kindly ask you to check there just in case.

We really appreciate your feedback and we’re glad that you were happy with your order overall.
We look forward to your future orders.

Kind regards
Coffee Supplies Direct

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Rated 1 out of 5 stars

Faulty goods

They know, because i have told them about ten times that i threw damaged items in bin yet they keep asking for ‘more images’
Customer services are appalling
Do not buy from these cowboys

September 8, 2025
Unprompted review
Coffee Supplies Direct logo

Reply from Coffee Supplies Direct

Hi Nigel,

Apologies for not meeting your expectations. We follow our established procedures to ensure fair and consistent outcomes for every customer. This matter is now considered closed. Please note that we do not engage with or tolerate abusive or offensive language directed at our staff.

Best regards,
Coffee Supplies Direct Team.

Rated 5 out of 5 stars
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Heaven for coffee drinkers

Wow wow and wow...first time using this company, outstanding and excellent service all round. It was like the items I ordered were at my doorstep before I finished the order lol. Will definitely use again without any hesitation.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Always fantastic service

Always fantastic service: good selection of coffees; good prices; properly packed; and arrive almost immediately (well, usually the next day). I always buy my coffee from them.

September 3, 2025
Unprompted review
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Rated 5 out of 5 stars
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excellent customer

I came upon this company by searching for tassimo pods, their prices were excellent and the delivery of my order was really quick. I have never received such great service from a company before and I will certainly buy from them in the future

August 7, 2025
Unprompted review
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Rated 1 out of 5 stars
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I ordered a coffee where product was…

I ordered a coffee where product was faulty- the bags were damaged. I have send 2 images. But 9 coffee bags were damaged. Customer support told me to go to manufacturing with all the 9 images. Sorry to say such bad customer service arguing about 12 pounds for 3 weeks. I am disputing with my bank and never will go to buy from them again.. Completely not customer centric

August 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Speedy service and great coffee

Good communication from Coffee Supplies Direct, to reply to my query about best before dates (18 months on the Tiziano Bonini).

Ordered, and dispatch notification received 24 mins after ordering. Order arrived less than 24hrs after ordering, so thanks to Royal Mail too.

Coffee is great, prices are good, and should you incur p&p, I think that's very reasonable for the size of box that I'm usually ordering. Although I was able to buy in bulk this time, due to the long dated products.

July 14, 2025
Unprompted review

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