United Kingdom
Review of Arrow Cars
On 2 occasions I have been forced to use Arrow cars at LBA .
Both occasions I was asked to walk over the car park to the taxi which had gone to the wrong pickup area, the second time I refused and chose to wait for another vehicle, I did this because I have walking difficulties hence getting a cab. This company are rubbish when it comes to service also the price is so high £6 more than my local.
I will never use again.
Review of UberEATS
Ordered a list of groceries one night and was never delivered £67 charged to my debit card and no refund despite them telling me I would have to wait 5 days for a refund. Now a month later and no refund plus they tell me I'm too late.
Robbing buzzards.
Review of Evoke Classics
Excellent service from start to finish.
So easy to deal with and very happy with the sale.
Will definitely use again.
Reply from Evoke Classics
Thanks Michael, we really appreciate that you have taken the time to share your experience, the team will be so pleased to hear it. Many thanks Sarah and the team
Review of Louis Vuitton
I bought a bag from Leeds and shoes from Edinburgh.
The service was excellent from both.
Review of Cohens Chemist
Totally unhelpful even rude, customer service is completely unheard of in the Otley old road Ls16 branch.
If I could leave zero stars I would.
They are less than useless.
Reply from Cohens Chemist
Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team
Review of Gate.io
I'm new to this, I had a problem that was quickly explained and sorted to my full satisfaction.
Excellent service.
Review of Jet2holidays
Ls227 15th September delay.
Jet2 say the delay was 2hours50mins even though I have a photo of the plane on the tarmac at 3hours2 mins .
Sorry Jet2 but on this occasion you let us down badly.
Reply from Jet2holidays
Hi Michael,
Thanks for your review.
I'm sorry to read about your recent experience whilst on holiday.
If you'd like us to investigate the points you've raised, please kindly send your complaint including your booking reference to trustpilotreviews@jet2.com. A member of our friendly team will then be in touch in due course.
Thanks again for your review.
Kind Regards,
Gemma Stocks
Customer Service Executive Support
Review of DPD UK
Useless service.
Driver said he missed us he took a photo to prove he'd been, photo of number 20 I live at number 9.
Review of first direct
Everything I need right here, it's very rare I need to call.
Reply from first direct
Thanks Powell, loving the 5 stars! Do know we are here 24/7 regardless on the phones if rare occasion arose! - Alison
Review of Bennetts
The mobile phone version is too small , can hardly see the writing.
However I got the best price.
Reply from Bennetts
Hello Powell,
Thanks for the review and your feedback.
If you ever have any questions about your cover, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer. We also have a great FAQ on there you can access any time of the day or night.
If you do get the chance, please check out our Bike Social Membership at https://rewards.bennetts.co.uk/, which features many offers, experiences and discounts that we update weekly.
Thank you, Anthony.
Review of Easirent
Terrible company and service. Rented from lba a small car for collection, when I got there they had given my car to someone else because I was late even though I had been charged £105 to my cc. Offered me a larger car at £230 extra. No other offer so I cancelled and went to hertz. 6 weeks later received a partial refund of £45 because I cancelled on the day even though they didn't have a car.
Avoid this company at all costs.
I will amend this when I get my refund.
Watch this space.
Reply from Easirent
Hi Powell,
As you have not left a rental agreement number we cannot comment on the details of this case. If you would like a manager to investigate these issues, please follow our official complaints process and open a case at www.easirent.com/manage > Customer Service. If you have a specific staff complaint then you can contact social@easirent.com and we will handle this internally.
For full information on our reviews process and your customer rights please visit our dedicated page at www.easirent.com/reviews
Kind regards,
Reviews Team
