Terrible company and service
Terrible company and service. Rented from lba a small car for collection, when I got there they had given my car to someone else because I was late even though I had been charged £105 to my cc. Offered me a larger car at £230 extra. No other offer so I cancelled and went to hertz. 6 weeks later received a partial refund of £45 because I cancelled on the day even though they didn't have a car.
Avoid this company at all costs.
I will amend this when I get my refund.
Watch this space.
Reply from Easirent
Hi Powell,
As you have not left a rental agreement number we cannot comment on the details of this case. If you would like a manager to investigate these issues, please follow our official complaints process and open a case at www.easirent.com/manage > Customer Service. If you have a specific staff complaint then you can contact social@easirent.com and we will handle this internally.
For full information on our reviews process and your customer rights please visit our dedicated page at www.easirent.com/reviews
Kind regards,
Reviews Team