MG

Mr G

United Kingdom

Reviews

Review of Northfields


Rated 5 out of 5 stars

Exceptional service & customer care

Exceptional service from all at the Ealing Broadway branch of Gibbs Gillespie (formerly Northfields) with particular thanks to Leah Verasammy & Rohan Berry but also Luke Malik.
They manged to secure an excellent sale price in a very challenging market. There were a number of problems along the way but each and ever time they didn't just flag the problem but advised on what they were going to do to resolve it.
They went above & beyond to navigate us through to exchange and I couldn't recommend them enough.
Huge thanks.

December 21, 2022
Unprompted review

Review of We Sell Mobiles


Rated 5 out of 5 stars

Excellent

very quick service- arrived next day.
Product in excellent condition- much better than expected. Thoroughly recommend these guys

April 9, 2021

Review of Currys


Rated 5 out of 5 stars

Quick efficient service

Quick efficient service, competitively priced and great selection of products

January 5, 2021
Unprompted review

Reply from Currys

Thanks for your review Mr G! - Dan

Review of Charles Tyrwhitt


Rated 1 out of 5 stars

Steer well clear

Steer well clear - delivery is dreadful. I ordered shirts, which were meant to be a Christmas present on 2nd December and was advised of a delivery date by the 9th December. As of the 11th no delivery and no communication to apologise, or at the very least advise of the delay. Have been told they cannot find the delivery and was expected to wait a further 24 hours to allow them to try and find which would have made it 3 days late and some 10 days since ordering but with no guarantee of any shirts. As visiting the intended recipient of these gifts I have now had to cancel the order and try and find time to buy from one of their competitors. No apology from them and whilst this review might generate one as now in the public domain I would suggest their time is better spent on sorting out one the fundamental of retail which is fulfilling orders and customer comms.

December 11, 2019
Unprompted review

Reply from Charles Tyrwhitt

Hello Mr G and thank you for taking the time to leave your feedback with us today.

Delivery issues and delays are always deeply frustrating, so I certainly do apologise that your recent order with us has been impacted in this manner. Hermes are usually very solid when it comes to their reliability, but this time of year is incredibly busy for all carriers. For example, over the Black Friday - Cyber Monday period, they received over 1.2 million parcels more than last year! As a result, there have been some understandable knock-on effects.

I would be grateful if you could provide us with your order number, so we can ensure your feedback here is passed along both internally and to Hermes. I'll also double-check your replacement order so we know it is being arranged.

It's good to see you ordering in plenty of time for Christmas (I wish I was so organised!), so I trust the item(s) will be enjoyed later this month despite the delay in the order reaching you.

Best wishes
CT Team

Review of Evri


Rated 1 out of 5 stars

Terrible - steer well clear

Terrible - steer well clear. I have two separate deliveries due from different retailers. Both unfortunately use Hermes. The first was due to be delivered no later than the 9th and when I called to chase on the 11th I have been told it is missing and they will be doing a sweep of their warehouse - have had to cancel this order as will no arrive two late. The second delivery is a very similar story and they want 24 hours to respond / come up with an excuse. Oreder now cancelled also. I will make a point of never suing a retailer that uses Hermes again.

December 11, 2019
Unprompted review