Terrible - steer well clear. I have two separate deliveries due from different retailers. Both unfortunately use Hermes. The first was due to be delivered no later than the 9th and when I called to chase on the 11th I have been told it is missing and they will be doing a sweep of their warehouse - have had to cancel this order as will no arrive two late. The second delivery is a very similar story and they want 24 hours to respond / come up with an excuse. Oreder now cancelled also. I will make a point of never suing a retailer that uses Hermes again.