Anisah

Dishonest and Unprofessional – Avoid This Agency

My experience with EdEx has been nothing short of appalling. They placed me in a fixed-term LSA role at Harris Academy St John’s Wood, then completely abandoned me once the contract ended due to budget cuts — something I had no control over.

When I contacted them to ask for help finding another role, Ryan Bingham told me I’d be “too expensive” to work with now. Completely unacceptable and insulting.

Since then, I’ve applied to several of their advertised roles and repeatedly emailed a recruiter named Becca — who has ignored every message since July. - (We’re in October now)I’ve also called their main office numerous times, only to now be met with an automated message saying I’m “not allowed to call this number.” They’ve actually blocked me for no reason at all.

I even contacted George, the director of EdEx, to raise my concerns — and unsurprisingly, he hasn’t responded either.

This company is dishonest, unprofessional, and clearly doesn’t care about the people they claim to represent. Once they’ve used you to fill a role, you’re on your own. I would strongly advise anyone considering EdEx to stay well away — they’re only interested in profit, not people.

I’ve had my policy cancelled due to false accusations. They have stated that I have breached my terms when I haven’t. There is no phone line to speak to a member of team, but rather a VERY SLOW chat message feature where they withhold information from you. I am now without insurance and need my car to commute for work. I would NOT recommend this company as they’re team are very inconsiderate and incompetent. I have been told that I have to wait 10 days for a response from the complaints team. Really unacceptable.

Nicole and management are really inconsiderate and unfair. I’ve been a nanny on the app for over 6 years and have worked really hard to build up my profile, review and qualifications. Recently I made an honest mistake and they have deactivated my account because I “breached the terms and conditions”.

I rely on bubble to support me financially as I have regular clientele.

I have asked them to reconsider their decision and review my previous conduct as I have never made such a mistake or breached any of their rules in over 6 years.

I usually communicate well whenever an issue arises or if I have a query.

I was having a genuine conversation with a parent, having a negotiation regarding payment and my hourly rate - In no way did I bribe, force or coerce the parent into making a decision.

It was just a suggestion. Nothing was determined or even confirmed.

Nicole deactivated my account without contacting me about the mistake I made first.

She is very harsh and I refusing to let me speak to a manager or to even appeal the “final decision”.

I’m am now forced to contact my regular clientele to keep them informed of what’s happened to my profile to keep me in work.

The members of staff on this app are very slow to communicate and fail to consider the reality and probability of situations.

I don’t believe my dismissal was handled fairly, nor do I believe they contacted the parent who I had the discussion with to confirm anything. They are simply using the choice of words used in a conversation against me.

Overall experience was great and no hassle. Really easy and down to earth individuals. Very encouraging and engaging. Great communication from Ryan and Charlie consistently throughout the process with landed me a job. Would definitely recommend!!!!

Poor customer service response times. They do not have a customer contact line and the only way you can get in touch is via a chat robot who then transfers you to a chat feature.

I have recently been involved in a car accident where my car has been deemed a total loss.
Everytime I make an attempt to get in contact with a person for an update on my claim, it takes hours and I find I am often repeating myself.

Furthermore I was in conversation with a man called ‘Simon’ on this chat feature. All of a sudden Simon stopped responding to my messages on the app, however is status continued to update and show that he was online or active. It’s been almost 24hrs since I’ve received a response but he’s active and online.
I don’t think it’s fair or considerate.

Order arrived on 27th feb. Clothes were DIRTY AND STAINED (the clothes are white) so it very very visible and obvious. I emailed oh Polly immediately with proof of what I had received. They take absolutely ages to respond. When I did get a response it was agreed that I would get a full refund of £39.20. I sent the clothes back via Hermes and had confirmation that oh Polly had received the clothes back at their warehouse. Usually a refund should take up to 7 days. Currently it’s now 24th march, basically a WHOLE MONTH since they have received their dirty items back.
I’ve sent hundreds of emails, twitter DM’s and still no response.
I have emailed pretty much every day and no solution has been made. Instead they keep giving me excuses about them having technical issues with their system, but it’s funny because they’re always sending out subscription emails/adverts/offers. Doesn’t sound like a technical issue to me.
Also they’re replies take 36hrs +.
DO NOT ORDER FROM THESE PEOPLE. POOR CUSTOMER SERVICE.
THEY DONT EVEN HAVE A PHONE NUMBER TO CALL.

Been over 2 weeks and my refund still hasn’t arrived.
Clothes arrived dirty and stained. As if they’ve been worn and not been washed. The clothes where white so the stains were VERY visible.
I sent images over to oh Polly, and a full refund was agreed.
I returned my clothes in February.
We are now in march.
I’ve emailed numerous times and no solution has been made.

Communication is poor. They don’t tell you when your loan is over. No official letters or emails. I’ve emailed them a number of times over a months period. Not a happy response.

I have completed a mission order form with the hope that I will get a full refund. It’s been 17 days and I still haven’t received my item. On the website it says that the delivery has been dispatched and is estimated to be delivered on 19th September. But on Hermes it says it has been delivered on my front porch. I don’t have a porch as I do not live in a house. The delivery wasn’t signed for no have my neighbours received anything. I emailed their team on Thursday 30th September in regards to this missing item of high value. It’s now Tuesday 5th October.
The team is slow with communication and responses. I would just appreciate a refund. Will definitely be cautious to think about purchasing any items from them again.

Ordered a Marc Jacobs bag that cost over £300 on 18/09/21. Was given next day delivery with the expected date of 19/09/21. It’s been well over a week and the bag hasn’t been delivered, but of course the money has been taken from my debit card. I’ve emailed customer services and seem to get the same response “ Unfortunately I do not yet have an update as the Courier Team are still investigating this for you with our delivery partner.

As soon as we receive further information regarding your delivery we will be able to provide an update. I am very sorry for the delay and I have requested this information from our courier team as soon as possible.
We apologise for any inconvenience and thank you for your patience.” AN APOLOGY IS NOT ENOUGH WHEN A ITEM OF OVER £300 has magically gone missing. Everyday I check the tracking status and nothing has changed unacceptable.

Returned an item via Royal Mail (January)as requested and unfortunately can’t find my receipt to prove this. It’s been well over a month (we’re now in February) and they refuse to give me a refund. When I email them all send automated replies back. That fact that I ordered two shoes of different sizes. Why would I lie about keeping a size that doesn’t fit.? When I do get a response they basically said they can’t look and see whether they’ve received it at their warehouse. ( your warehouse can’t be that big f it’s 3/4 people on your team who have sent the same automated response via email!) Lack of empathy for their customers and this shows they don’t care and can’t be bothered. The team can’t it be trusted. Won’t be ordering from them again.

I made an order and forgot to change the address to the correct one. My delivery didn’t turn up, so emailed the customer services and got all the help I needed. There was such a thorough and straightforward communication from Caz, Nikki and Graeme. They managed to send out a replacement order that came the next day. Would definitely order from them again. Reliable and friendly service.