Expensive watch, customer service is blunt and extremely unhelpful , you think it would be a lot more helpful with the prices they charge
I have reached out 2 to your customer service and that’s my complaint they were shockingly unhelpful
October 9, 2025
Unprompted review
Reply from TAG Heuer
Dear Csm,
Thank you for your feedback. We apologize for your experience and suggest you contact our Customer Care team for assistance: https://www.tagheuer.com/contact/
Shocking you can’t speak to anyone in person tried for 3 days to but it’s just a.i ridiculous customer service I will never use them again. Pointless giving the automated line as again can’t speak to anyone real. Pls call my number so I can trace my parcel you took off me as this is your machines failure! I can’t leave a voicemail as my tracking says parcel is still with me I can’t lodge any kind of complaint as your locker took my parcel without completing it !!!!!!!!!! You need to contact me that’s the point ! Disgusting service
August 25, 2025
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback. Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong. Thank you, Carrie
Used a few times but after the last purchase which was completely miss advertised and on buy customer service were no use I d never order from here again.
July 16, 2025
Unprompted review
Reply from OnBuy.com
Csm ,
We regret your dissatisfaction with your recent purchase and our service. I can see we have reached out to you via email on a few occasions requesting the tracking number for your return. Without this information, we are unfortunately unable to track the return package and process your refund.
Please provide the tracking number at your earliest convenience so we can assist you further. I have emailed you direct to resolve this with you.
After 4yrs dealing this terrible company and many complaints to their resolution team with nothing ever fixed am going to the ombudsman as they are not reachable ever by phone, never reply to my requests to call me back to explain why they have accepted £2000 less then the lowest amount they said they d accept a simple explanation would suffice but can’t get through. Avoid this company go to one that you can actually speak to 4yrs of this my experience has been horrific !!!!! I have already emailed my concerns to the resolution team and you definitely have my file with my name as you emailed me yesterday, so please DONT plead ignorance as it won’t wash.
April 9, 2025
Unprompted review
Reply from National Accident Law
Good Morning,
Feedback is really important to us and we appreciate you taking the time to leave your review.
I understand your frustrations and I'm sorry to hear your thoughts on the situation.
Regrettably, with the information given, I haven't been able to identify you on our system.
A separate email has been sent to you via the secure Trustpilot post-reply option. We would be grateful if you could please provide the necessary information, to help us locate your file.
Alternatively, please email us at resolutionteam@national-accident-law.co.uk and we'll be happy to discuss this further.
Thank you again for your feedback, we look forward to helping you further on this matter directly.
Kind regards, Client Resolution Team National Accident Law
Good morning,
Thank you for your additional comments. We appreciate you taking the time to update your review.
I recognise we may have emailed you, however I cannot link that correspondence to your review, as the only detail on your review is your username 'Csm'.
If we are already corresponding with you to resolve your concerns there is no need to respond further.
However, if you would like us to look into this please respond to the separate email sent by TrustPilot to provide further information to allow us to locate your file.
Many thanks, The Client Resolution Team at National Accident Law
1 star is too much Liars and cowboys damaged my house lied and spoke to me very ill mannered and blamed me for their employ not bringing a ladder, a year later ombudsman found them to have damaged my house Suggest if not satisfied take to the ombudsman as this company is clearly run by bogus con men
Disgusting liars. This company is horrific. Sent surveyor round to assess my roof last June, they didn’t turn up with a ladder to get in my loft so climbed on a chair and damaged my loft hatch. They lied re it was already damaged and were dusgusting in their unprofessional replies. Financial ombudsman agreed they had damaged it and they had the bare faced cheek to try and send the same company of surveyors back round to assess the damage they so called didn’t do?! Unbelievable COWBOYS AVOID they will riggle out of everything in the process speak to you like garbage and lie.
June 6, 2024
Unprompted review
Reply from Zurich Insurance UK
Hello,
Thank you for your review.
Sorry to hear about your claims experience. I've sent you a private message to get your details and pass your feedback to the right team for further investigation.
PS THERE REPLY IS AUTO AND DOESNET EXISTS ANOTHER SCAM BY BRITISH GAS One star is too much The worst company I have had to deal with. Had smart meters for over a decade. New ones were to be fitted in feb. Electric one fitted fine. Gas one wouldn’t connect so the engineer took the new one out and placed the old one back without telling me. 1- agent said all went well gas one will show on my monitor in 24hrs! 2- agent said new gas meter still wasn’t connecting 3-agent said the engineer had put the the old one back. 4- next dste to re do the job they messed up was 8wks later 5- now my gas meter is off line so I can’t top up and running out of gas 6- agent last week gave me a card number to use - doesn’t work as my meter is off line 7- rang spoke to an advisor this morning took payment to top up her end. 8- she never took the payment 9 called British Gas at 230 advisor was going to speak to the back office and call me back at 330- still waiting for that call at 8pm 10- called again advisor said no top up was made this morning. Agent would call me back - still waiting 10- called again advisor said no top up made so she took top up again. Said she d get it put on my meter and assured me she d text me the code this was at 6pm No phone or text no top up added to my account Furious they are the worse trained company every agent lied, it is incompetent or has had no training as they all say different things. And never do what they say they are going to do. They are a headache beyond headaches and will be leaving once they have given me a working gas meter. DISGUSTING INCOMPETENT COMPANY AVOID AT ALL COSTS
March 18, 2025
Unprompted review
Reply from British Gas
Morning CSM, thanks for the review! I'm really sorry to read that you've had multiple issues! I'd like the opportunity to take a look at these problems and see if we can get things resolved for you. Please can you send me a private message to: @britishgashelp on X (formerly Twitter), or at m.me/britishgas on Facebook. Thanks, Katherine.
Excellent experience Results came back in less then a week from postage And really thorough Definitely recommend
January 14, 2025
Reply from Simply Sensitivity Checks
Hi,
Thank you for your kind words! We're thrilled to hear that you had an excellent experience and that you found the results thorough. We're happy to have been able to provide such a quick turnaround!
I asked a question paid £5 I didn’t sign up to any membership and have been charged £50 in November and in December I have cancelled my subscription I didn’t sign up for and my bank card. I contacted them Stating the above and they state am getting £50 refund I would like the £100 they schemed from me as it is not clear and if I d know a simple question would cost £105 I certainly would not have gone to this company what so ever Please avoid at all costs. Very devious In how they operate.
October 10, 2024
Unprompted review
Reply from JustAnswer
Hello,
We value your feedback. Please respond with the requested information so we can locate your account and offer the appropriate assistance.
Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/
I will edit my review seeing as I did receive my item but what I will say is you need to drastically improve your customer service and communication s and maybe you wouldn’t receive bad reviews.
February 1, 2024
Reply from Poppin Candy
Hi Caroline,
Hope you are well, and thank you for your order!
I have just seen your review so have searched for your email as I want to clarify everything straight away. We were not ignoring your emails - you emailed less than a day ago (18 hours ago to be exact). All businesses, even large corporations with thousands of customer service staff, quote at least 1-2 days for a response, so I do think it is unfair that you are claiming that we have ignored your email.
I have just checked and can see that your order was placed on the 7th Feb, meaning it will have started to be fulfilled on the 8th. We do state on our website to allow up to 3 working days for dispatch of UK parcels and then a further 2-5 working days for delivery when standard shipping is chosen (which is what you chose - the free shipping option). Your parcel is due for delivery tomorrow - you can see this by following the tracking details you have been sent via email (I'm not sure why you believe Royal Mail have not received the parcel as the tracking clearly shows they have). That means you will have received your parcel in a total of 4 working days - much faster than the maximum time we do quote for both fulfillment and shipping when the standard/free shipping option is chosen.
Usually we aim to ship faster than our 3 day timeframe, however we like to be honest with all customers about the potential dispatch time during busy periods - I hope this is understandable!
Customer service extremely poor, do not respond to you ever. Sizing is a complete joke same size too can be huge and then tiny they need to sort it out. Poor quality with poor customer service who do not look after their customers
December 26, 2023
Unprompted review
Reply from Montirex
Hello - Thank you for your review.
We are sorry to hear your experience with us has not met your expectations on this occasion. Please reach out to our Customer Service Team if you have any questions/issues so we can help you further. Email - info@montirex.com
Disgusting customer service Pizza over an hour late on delivery delivered freezing cold couldn’t get hold of customer service fir 6 days and only offered 50% refund Avoid just eat if you want good food, or trustworthy customer service
Sent a x box game on 6th dec in full working order buyer sent me a message 25 days later saying not working ! Could have swapped the game, damaged it or anything yet depop without any explanation are stating they will refund this scammer this is ridiculous di not use depop scammers buyers paradise
Why has the boosts now £40 for 7 days ? That’s extortionate we are in a session and studs are not getting work yet you want to hike the price up from £29 to 40 in a month I will never boost again as this is not affordable
November 11, 2023
Unprompted review
Reply from Pets4Homes
Hi there! Thank you for sharing your concerns and feedback. We understand the importance of pricing for our users. The adjustment in boost pricing is a reflection of various factors, including market conditions and service improvements. We'll certainly take your feedback into consideration as we continue to enhance our offerings. If you have any further questions or feedback, feel free to reach out.
Ordered click and collect 10 days went by no item saying ti collect sent into the store and no order was there so store rang up and found the order was cancelled so had to now wait for a refund extremely poor service
November 1, 2023
Reply from JD Sports
Good morning,
I am sorry about your order and I have sent you an email to discuss this query in more detail.
Kind regards, Rehan. JD Sports Online Review Team.
whipped soap not as advertised doesn't smell on skin afterwards doesn't lather up like it’s advertised to do. customer service pretty poor and border line cocky wouldn’t order again
