Yet again this utterly useless company continue to deliver poor service, overcharge for services and products they have not provided, say they are going to refund for these things - but do not.

Instead they send threatening letters suggesting they'll be charging loads for the things they haven't delivered!

They continue issuing bills for what they haven't delivered - router and service they haven't provided - broadband and home phone connection even long after the promises to refund over-charges.

If you make the huge mistake to try to get hold of their customer services you will wait 40 minutes MINIMUM to be connected and then go through a huge rigmarole of repeating what you've told many people before and likely as not get cut off towards the end of the call entailing calling again and wasting another hour or more.

Wish I'd never heard of this company - ever.