I have a parcel coming from an Ebay seller. It was supposed to arrive on Friday. Then on Saturday the EVRI Hermes website said there was a delay - call in the morning. Well the only number for contact is a chargeable one. There is no freephone number. Their 'online' chat thing is utterly useless - all it does is give no information and then ask you to waste more of your time answering a survey. So I've stayed in every day for the supposed delivery - today it was 14.30 - 15.30. Wanted to see my mother in hospital but had to wait in for the delivery - now its 16.26 and I've got a message saying there's been a delay, but no way to contact them and no info on when they will deliver. Not that I would ever trust this totally useless company ever again.

THEY ARE TOTALLY USELESS - DO NOT USE THEM HOWEVER MANY TIMES THEY CHANGE THEIR NAME.