DAVID OESCH

Upon purchasing my hearing aids with in a extremely short time, one of them quit working. I called or tried to call only to find that you no longer have telephone customer service, through the email. I find that I not only have to return the hearing aid that’s not working, but also the one that is working. It takes a week to return the pair of Hearing Aids, another week for Nano to determine that one of them is defective. And yet a third week to get a return pair. Giving me three weeks with no Hearing Aids and no telephone Customer Service. That’s why my two star rating. I’m really beginning to wonder if Nano is going out of business. Over a year ago when I first purchased a set of Hearing Aids, they had excellent phone customer service. I had one quit then, and they sent out a new one as I sent the defective one back to them. That no longer exist. Neither does the phone customer service.

6 week wait, when I called to check on the status, there was never any information or tracking available. I was told I would be notified when it was shipped. The next thing I knew it was showing up at my home. The people I spoke with on the phone seems to be lacking knowledge and order information on anything that I asked them about poor response to customer relations. I have no idea if it even works as it was for a woodstove installation that i needed in November I didn’t receive the part until the very end of December I won’t be back to until in the spring.all this after paying allmost $100.00 for shipping which is an absorbent amount that could’ve easily put it in one of the USPS boxes that are fixed right for 20 or $30. Would not recommend dealing with them if you have any other options.

This camera is a fraud from beginning to end, first of all you have to have a subscription to make it work, they have tracking software of multiple types within the app, and they say right in their literature that they track your location, your data usage, and many other things. And thirdly, when I purchased it, they put a reoccurring charge on my PayPal which I did not authorize fraud fraud fraud. My reimbursement is still pending, they haven’t responded to my request yet.

It’s been two weeks and my order has not even shipped. No information no emails of delays no anything. And I’m still waiting