6 week wait
6 week wait, when I called to check on the status, there was never any information or tracking available. I was told I would be notified when it was shipped. The next thing I knew it was showing up at my home. The people I spoke with on the phone seems to be lacking knowledge and order information on anything that I asked them about poor response to customer relations. I have no idea if it even works as it was for a woodstove installation that i needed in November I didn’t receive the part until the very end of December I won’t be back to until in the spring.all this after paying allmost $100.00 for shipping which is an absorbent amount that could’ve easily put it in one of the USPS boxes that are fixed right for 20 or $30. Would not recommend dealing with them if you have any other options.
Reply from US Fireplace Store
Thank you for sharing your feedback, and we sincerely apologize for the frustrations you’ve experienced with your order. We completely understand your disappointment with the extended wait time, lack of tracking information, and the overall communication issues you encountered. This is certainly not the level of service we aim to provide, and we regret that your experience was less than satisfactory.
The delays, combined with the lack of clarity from our team, are unacceptable, and we will be investigating the root causes to ensure this doesn’t happen again in the future. We understand that you needed this part for your woodstove installation, and we are truly sorry that it arrived too late for your needs.
We truly appreciate your business, and while we understand your decision to look elsewhere for future needs, we hope you might give us another chance in the future. If you would like to discuss this further or if there’s anything we can do to help resolve the situation, please don't hesitate to reach out.
Once again, we apologize for the inconvenience, and we thank you for your valuable feedback.