Victoria Kelly

Purchased a reclining gaming chair in May 2025. This was a gift and wasnt actually used by the recipent until middle of June 2025 on his actual birthday. Recently, upon reclining backwards the mecanhism seized and the chair was stuck rigid in the flat reclined position. Tried everything to make this recline open an shut as it should do, but still it remained stuck. Sent emails to home detail to express my concerns and how unhappy i am. Was told to try to use 'force'. This was an expensive purchase and is broken after not even 2 months. Customer service is very vague and unhelpful. They asked for photos, which I provided, they then wanted a video. As explained to them, because this is now stuck in reclining position and laying flat it was impossible to move in the bedroom it was located in owing to how bulky it is, therefore we had to remove it from the room so getting a video is now impossible. The photos provided clearly showed the issue and the fact the chair was laying flat.
I have now sent 3 emails explaining this and asking for an update, all which have been ignored. This is absolutly shocking from a supposing 'reputable' buisness.

******emailed the email address provided in their response below, and guess what...... no respinse and its been weeks***** PRETTY MUCH SUMS THIS UP🫣
Engineer visit arranged via Hisense as appliance (washing machine) is less than one year old and within warranty period.
Engineer (Henry) lied to me and told me something completely different to what he has written on his report. Therefore Hisense now wont help. Been without appliance for over a month. Have 3 small children. Spent ages calling Pacifica and Hisense to try to sort this out. Nobody getting back to me. Contacted engineer (Henry) directly and of course isn’t returning my calls.
Steer clear of this cowboy company. Engineer (Henry) haven’t a clue what hes doing.
Caused me huge amount of stress and left me and my kids with no washing machine. Complete ignorance and incompetence.
Guess alarms bells should have rang when he arrived looking like he had just got out of bed!
Shocking service and appalling customer service. Be warned.... Avoid!!!

Should be 0 stars.
Reported a fault with washing machine that is less than one year old therefore still under warrenty. Reported in October 2024. Had to send photos of connections ect. After 1 week had no reply/contact from Hisense or even an update. Called and explained someone should have contacted as I am without my washing machine due to the issue. Spoke to Stefan whom booked an app with an engineer to visit from Pacifica. App was booked for 28th Nov 24. Instead of arriving at time arranged engineer called me and after explaining to him the problem he advised it sounded as if appliance needed to be completely taken apart and cleaned. He proceeded to tell me this wasn’t his job and I should contact back to Hisense and explain this. I contacted Hisense the following day and explained what engineer had said. Spoke to Stefan again and he said that was not good enough and he would have to arrange another engineer visit. This time the app was booked for Friday 6th Dec. Engineer arrived later than advised, has absolutely no interest and just said ‘it will need a tub change’ we don’t offer this on Hisense models so I will write it in my report, contact Hisense Monday morning and go from there. I called back to Hisense Monday and spoke to Ivy, she explained engineers report stated there was not a fault. I explained what engineer had told me about needing a tub change and said I wanted it looked into. Was promised she would contact me within 48hours. No, she didn’t. I again had to call to explain this is all unacceptable and I am still left without an appliance. This time I spoke with Emma. Again promised she would investigate and get back to be before the close of business and nothing.
Called again and this time spoke to Anthony whom was extremely unhelpful and just said ‘we have to listen to engineer and what he wrote on report’ so there is nothing more we can do.
Absolutely disgusting, after all they have had me on a complete run around for well over 4 weeks. I have 3 children and no washing machine this whole time and their attitude is shocking. Appliance is still under warranty as is less than 1 year old and this should not be happening. I have taken time away from work, spent hours chasing on telephone. The engineer has lied... i have tried to call him directly and of course he is not returning my calls. I will never buy a Hisense model again as I never want to have the pleasure of dealing with their ignorance and incompetence. Customer service (or lack of) is appalling.

Excellent service. Delivery driver very helpful and accomendating👍🏻

If i could give 0 stars i would.
Purchased a bin from argos 3 months ago. Foot pedal to lift lid recently stopped working and we was having to lift lid manually. Bin cost £60.
Emailed brabantia on 6th Feb 24 (received aknowledment email to say they have received my request) following week still hadnt had a reply. Called and spoke to a lady called Ruth, explained email hadnt been replied to and she advised to make contact again because they were having some trouble receiving submitted forms. I sent email again (wish i didnt bother) this time received a reply later in afternoon from Jo. She asked me to attach some more photos. I replied instantly with extra photos. She then replied asking me for a video of the problem and my orignal receipt. Again i replied straight away with these attached.
I then received an reply from her to say she would arrange collection of broken bin and once it has been received back she would arrange for a new one to be sent.
I replied and asked if collection of broken one and delivery of new one can be arranged on same day as if not, this would mean i am without a bin for however long.
She rudely replied and said its their policy to receive broken one back first before sending a replacement. As i know this is utter rubbish and upon reading their warrenty documents online i explained i didnt think it was fair i should be left without and Could she not possibly arrange for them to be exchanged on the same day, if not, please send me a copy of the poilcy where it states the broken one is to be received first before replacement one is sent. Again, she abrubtly told me... this isnt written in a policy it is what they are taught in training.
I then asked to speak with a manager and she replied 'SHE had spokeN with her manager and her manager agrees with her (convinient) and if i am not willing to comply she can not assist me any further.

I told her this was very poor customer service.

The next day i received a reply from Charlotte (appearently a customer service manager)
She suggested i should keep the inner bin bucket and return the outer part only. I mean what kind of solution is this???
1. The inner bucket isnt sturdy to be freestanding - i have 3 children so would just create chaos and mess.

2. What kind of solution is this from a so called customer service MANAGER?

The service i have received from both ladies is appalling and i am deeply dissatisfied.

Ketan & Nick delivered fridge freezer! Guys were brilliant! Very helpful👍🏻

Matthew was fantastic and his customer service skills were great. Very informative and pleasant!!!