Useless customer service
******emailed the email address provided in their response below, and guess what...... no respinse and its been weeks***** PRETTY MUCH SUMS THIS UP🫣
Engineer visit arranged via Hisense as appliance (washing machine) is less than one year old and within warranty period.
Engineer (Henry) lied to me and told me something completely different to what he has written on his report. Therefore Hisense now wont help. Been without appliance for over a month. Have 3 small children. Spent ages calling Pacifica and Hisense to try to sort this out. Nobody getting back to me. Contacted engineer (Henry) directly and of course isn’t returning my calls.
Steer clear of this cowboy company. Engineer (Henry) haven’t a clue what hes doing.
Caused me huge amount of stress and left me and my kids with no washing machine. Complete ignorance and incompetence.
Guess alarms bells should have rang when he arrived looking like he had just got out of bed!
Shocking service and appalling customer service. Be warned.... Avoid!!!
Reply from Pacifica
Hello
I would like to thank you for providing your honest feedback. When I read your review I was genuinely concerned about the service you have received. This is far from the level of service we aim to provide for any of our customers and would ask you to please accept my sincere apologies for this.
We would like to fully investigate your repair journey to see where we have failed in service and to see what we can do to resolve the issues you have raised. Can you please provide your postcode and house number to karen.pallister@pacifica.co.uk
We will look forward to your email and having this resolved for you.
Kind regards