Piglet's Pantry Reviews 902

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly pleased with the quality of the food, highlighting its delicious taste and freshness. The beautiful and careful packaging is another aspect that consumers appreciate, as it ensures the products arrive in excellent condition. People also value the presentation, which they find appealing and suitable for gifts. The ordering process and customer service receive positive feedback, with reviewers describing the staff as helpful and friendly. Consumers consistently praise the afternoon tea sets, emphasizing the generous portions and the variety of items included. The quality of the products is a recurring theme, with many stating that the company uses high-quality ingredients. While opinions on the delivery service are mixed, the order accuracy and the overall service quality are generally well-regarded among reviewers.

Based on these reviews

Rated 4 out of 5 stars
Verified

Love that you can get afternoon tea delivered and it was mostly amazing! The sausage rolls and scones were incredible especially! (Scones like no other - beautiful!). The only reason giving 4 stars an... See more

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Rated 4 out of 5 stars
Verified

We were gifted 2 afternoon tea by post vouchers. The food was delicious and there was sufficient for 3 of us share each one. There was a slight hiccup over the 2nd voucher, but this was soon resolved... See more

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Rated 4 out of 5 stars
Verified

The Afternoon tea was beautifully packed and presented. The scones, scotch eggs and cakes were superb. We felt that the small tart was very bland and rather dry and the sausage roll, though tasty, wa... See more

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Rated 4 out of 5 stars
Verified

Everything was lovely on the whole. The quiches were all nice but all tasted quite similar. The cakes, in general were a little bit dry except the carrot cake but all were tasty. As a family we usuall... See more

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Rated 5 out of 5 stars

We had our first vegetarian savory afternoon tea and I can honestly say it was DIVINE, so so fresh and the flavours were sublime, we really did not want it to end. When I called and spoke to Laura sh... See more

Rated 5 out of 5 stars

I used Piglets Pantry as it was a Groupon deal and always wondered what they were like. I tried to order online, but the web site was not working properly, so I went old style and did the order b... See more

Company replied

Rated 5 out of 5 stars

I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled. However, the wo... See more

Company replied

Rated 5 out of 5 stars

Omg amazing looks and packed too perfection . I brought an afternoon tea package Can't fault anything about this come cold with ice packs looks perfect ideal for a gift or a treat for yourself even... See more

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Rated 5 out of 5 stars

The giftee loved their afternoon tea box. Excellent delivery, excellent packaging, brilliant quality, and really lovely team. One thing I’d have liked is delivery available within two days of wanting... See more

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Rated 5 out of 5 stars

My parents loved their afternoon tea… described it as being delicious and plentiful. Delivered on time and a great price too. Thank you Piglet’s Pantry.

Company replied

Rated 5 out of 5 stars

I received the afternoon tea box as a birthday gift,it arrived when stated so excellent delivery. The box was lovely and packed perfectly,everything looked just like the photos,ice packs at the bott... See more

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Rated 3 out of 5 stars

Ordered online a pie and beer box to be sent to my Grandson who had just started at Exeter University Got a call today to say that they cannot deliver to Exeter University as have been unable to del... See more

Company replied

Rated 5 out of 5 stars

You can tell they use really good quality ingredients, lots of care and attention has been taken to make them, beautifully packaged, arrived on time, brilliant customer service and the portion sizes... See more

Company replied

Rated 5 out of 5 stars

Having had deliveries from Worthing previously, to see you had opened the store at Brighton station was great news…. Until….I found out it was card only after placing my order. I only had cash on m... See more

Company replied

Rated 5 out of 5 stars

Perfection delivered to my door!!! 1st class afternoon tea. I had the vegetarian, my friends had the traditional. We took our afternoon teas to the beach for my birthday, followed by a spot of seaglas... See more

Company replied

Rated 5 out of 5 stars

This was a gift voucher & so easy to redeem it. Good clear communication throughout. Items came securely packaged with anti tamper tags so confident no one has looked inside. I ordered fresh mea... See more

Rated 5 out of 5 stars

I had a surprise delivery of an afternoon tea for 2. This was a thank you from a very generous relative. It arrived in a very well insulated box with ice bags to keep the wonderful goodies really fre... See more

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Rated 5 out of 5 stars

My daughter bought me a gift of classic afternoon tea from piglets pantry. All of the ingredients supplied was amazing and very well packaged. Would definitely use them again and try out other product... See more

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Rated 5 out of 5 stars
Verified

Another box of delicious goodies from Piglets Pantry has gone down a treat! Extremely high quality, scrumptious delights. We have tried other afternoon tea gift boxes and they trail behind these fo... See more

Company replied

Rated 5 out of 5 stars

Used a buy a gift, voucher on the afternoon tea delivery. So pleased with it. Every item was very tasty and expertly packed. Best sausage rolls and scones i have tasted. Well recommended

Company replied

Rated 5 out of 5 stars

We have just enjoyed a wonderful treat with the Vegetarian Afternoon Tea. All the contents were delicious but especially the savoury ones. Everything arrived safely and in good cool condition. I would... See more

Company replied

Rated 5 out of 5 stars
Verified

We ordered this for my auntie Margaret .I ordered it for the 24th of October instead of the 24 th of September. Lady on phone very understanding and sent it as soon as possible to the 24th of Septem... See more

Company replied

Rated 5 out of 5 stars
Verified

Great Treat for my Myself and my mum, all pastry top quality defo not supermarket made, scones was the best of had in a long time. Same goes for the cakes. So much and great choice. Beautiful... See more

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Rated 5 out of 5 stars

I ordered a cream tea for two having sent them as gifts in the past and hearing how good they were. I was not disappointed. What a fabulous treat. A sturdy box with ice packs arrived on time and th... See more

Company replied

Rated 5 out of 5 stars

For the perfect gift for any occasion send a piglets pantry hamper.. The quality of the food is superb and tastes delicious!! The beautiful presentation will lift the spirits of the recipient what ev... See more

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Rated 3 out of 5 stars

My daughter and I ordered the classic afternoon tea through Groupon as a treat for her being home from uni. We also had the experience of the Groupon voucher showing as expired when it wasn't but that... See more

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Rated 5 out of 5 stars

We won a Competition with ITV Win on 10/12/24, and the experience we had with Piglets Pantry was outstanding. We dealt with Lara Cusack throughout and I must admit the service was impeccable. I order... See more

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Rated 5 out of 5 stars

Arrived as booked, beautifully and carefully packaged too. We had the afternoon tea for two but to an eat as an easy tea on arrival at our holiday cottage. Savoury items, cakes and scones were all fi... See more

Rated 5 out of 5 stars

Wow wow wow!! The food was absolutely scrummy. No negatives at all regarding the quality. Would definitely recommend & use again. The only disappointment was that it arrived late evening, so did no... See more

Rated 3 out of 5 stars
Verified

Delivery was excellent. Savoury items were enjoyable, but then things went downhill. Scones were hard and tasteless and cakes just tasted sweet and sticky (no flavour at all to lychee and rose loaf an... See more

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Rated 5 out of 5 stars

I have received afternoon teas twice now for 2 consecutive birthdays, what a surprise! Super quality food and packaging. The food is delivered with appropriate ice pack to keep it fresh, the ice pack... See more

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Rated 5 out of 5 stars

We had the savoury tea for two. Wow it was sooo delicious! Beautifully prepared and fresh enough for 4. We added some salad leaves and coleslaw ,( although even without these additions the tea was... See more

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Rated 5 out of 5 stars

I’ve ordered the afternoon tea twice now for my dad and he absolutely loves it! He said it’s well packaged and the cakes are amazing! I don’t get to see my dad often due to being at opposite ends on t... See more

Rated 5 out of 5 stars

We received our afternoon tea box as a gift and we were really impressed. Lovely cakes, fluffy scones and tasty, substantial sausage rolls and scotch eggs. In my opinion the quiches could have been ch... See more

Company replied

Rated 5 out of 5 stars

This was sent to me by work colleagues whilst I was recovering from surgery. It was a lovely surprise and I can say the products were absolutely delicious and the selection was vast. I've also purchas... See more

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Rated 5 out of 5 stars

Today my Mum received her afternoon tea for 2 Mothers Day gift. It was beautifully packaged, delivered cool and fresh and the contents looked and tasted delicious. Excellent delivery, service and pr... See more

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Rated 3 out of 5 stars
Verified

You sent me the Wrong voucher number , ( it had expired) so by the time Groupon & yourselves sorted it out, I had to wait till the following week to send my VERY LATE SUPPRISE, Birthday 🎂 sup... See more

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Rated 5 out of 5 stars

We ordered the afternoon tea for 4. The portion sizes are enormous! We had it delivered on Friday and we are still eating the cakes on Tuesday (and they are still fresh). The quality of the food is se... See more

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Rated 5 out of 5 stars

I have ordered a few times from you guys now and every time is amazing. We had some issues on the most recent order with your website but you called me straight away, refunded the duplicate payment ma... See more

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Rated 5 out of 5 stars
Verified

I purchase a tea for two hamper every year for mothers day. Never been let down by quality of food, quality of packaging, quality of delivery or delivery time. My mums always been thoroughly over the... See more

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Rated 5 out of 5 stars

This was a wonderful tea, which just kept on giving. Well packaged, and full of wonderful savoury and sweet treats, the tea was the best packaged tea we have had. The sausage rolls, both their pastr... See more

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Rated 5 out of 5 stars

Piglet's Pantry have been my must-have afternoon tea packages for the last two summers. Their food is delicious, their service is impeccable, and whenever I want to treat myself and my friends/family,... See more

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Rated 5 out of 5 stars
Verified

Bought the afternoon tea for 4 as a birthday treat. It arrived in good time and the recipient was delighted- said there was enough food to last till the next birthday :-) Excellent experience and p... See more

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Rated 5 out of 5 stars

We ordered two Father’s Day afternoon teas, unfortunately we had a problem with some of the order when it arrived. I contacted piglets pantry and they were very apologetic and straight away organised... See more

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Rated 5 out of 5 stars
Verified

Excellent produce in the afternoon tea box would totally recommend Really tasty and well presented makes a wonderful gift

Company replied

Rated 5 out of 5 stars
Redirected

Not happy, bought a coupon £22.50 for an afternoon tea for my wife's birthday, went to use the code - "code has expired". Tried to "chat" with them, can't connect hence this review. Edit Very happy... See more

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Rated 5 out of 5 stars

Absolutely brilliant. I bought this for my Mum and sister, delivered on time and in perfect condition. They both enjoyed it very much

Company replied

Rated 5 out of 5 stars

Excellent vegan afternoon tea Bought as birthday gift for daughter, she loved it. Food delicious, beautifully packaged, instructions very clear and very generous portion sizes.

Company replied

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Company details

  1. Bakery
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Wholesale Bakery

Written by the company

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Contact info

4.2

Great

TrustScore 4 out of 5

902 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

We had our first vegetarian savory…

We had our first vegetarian savory afternoon tea and I can honestly say it was DIVINE, so so fresh and the flavours were sublime, we really did not want it to end. When I called and spoke to Laura she was so so helpful and explained it all to me, so thank you Laura and all the bakers who make the tea up. I would 100% recommend Piglets Pantry and cannot wait to get another one.

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

I used Piglets Pantry as it was a present to myself.

I used Piglets Pantry as it was a Groupon deal and always wondered what they were like.
I tried to order online, but the web site was not working properly, so I went old style and did the order by phone, which was so easy, and arranged a delivery date.
The parcel came on the day as arranged and wow, what a feast.
All looks delicious, perfectly packed and with storage and reheating instructions.
Thank you Piglets Pantry, I will certainly be using you again.

October 15, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We are delighted to hear you enjoyed your Piglets Pantry experience and appreciate your support!

Rated 5 out of 5 stars

Omg amazing looks and packed too…

Omg amazing looks and packed too perfection .
I brought an afternoon tea package
Can't fault anything about this come cold with ice packs looks perfect ideal for a gift or a treat for yourself even comes with tea bags so well thought out

October 14, 2025
Unprompted review
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Reply from Piglet's Pantry

We’re so pleased you enjoyed your afternoon tea, thank you for your feedback!

Rated 5 out of 5 stars

Great value and scrumptious

My parents loved their afternoon tea… described it as being delicious and plentiful. Delivered on time and a great price too. Thank you Piglet’s Pantry.

October 8, 2025
Unprompted review
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Reply from Piglet's Pantry

We’re so pleased your parents loved their afternoon tea! Thank you for your lovely feedback.

Rated 1 out of 5 stars
Verified

Sorry I can not say was satisfied with…

Sorry I can not say was satisfied with them but I think I was more the delivery company to deliver a cream tea so a person to have it for supper not tea time they'had it from 6.30 in morning so to deliver it 6.45 at night not good so will look at booking another one

September 29, 2025
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Reply from Piglet's Pantry

Thank you for your feedback, we’re sorry your delivery arrived later than expected. As advised on our website, deliveries can take place anytime between 8am and 8pm, so we always recommend ordering for the day before if you need it for a specific occasion.

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Rated 5 out of 5 stars

Great food & great customer support

I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled.
However, the wonderful Georgina very promptly arranged for another to be sent out which was thoroughly enjoyed by my parents.
I can’t thank them enough for the wonderful tea (which looked very tasty) and the great help and assistance they provided. I will definitely order from them again.

October 7, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback, we’re so sorry for the initial delivery issue but delighted we could help make things right!

Rated 5 out of 5 stars

Used a buy a gift

Used a buy a gift, voucher on the afternoon tea delivery.
So pleased with it. Every item was very tasty and expertly packed. Best sausage rolls and scones i have tasted. Well recommended

October 8, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for the feedback and recommendation. We're pleased you enjoyed the afternoon tea!

Rated 5 out of 5 stars
Verified

We ordered this for my auntie Margaret…

We ordered this for my auntie Margaret .I ordered it for the 24th of October instead of the 24 th of September.
Lady on phone very understanding and sent it as soon as possible to the 24th of September
Auntie Margaret loved it and said it was fantastic quality! She doesn't get out very often so was very pleased with it!

September 29, 2025
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Reply from Piglet's Pantry

We’re so pleased we could help and that your Auntie Margaret loved her treat! Thank you for your feedback.

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Rated 5 out of 5 stars
Verified

Excellent produce

Excellent produce in the afternoon tea box would totally recommend
Really tasty and well presented makes a wonderful gift

September 29, 2025
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Reply from Piglet's Pantry

We’re so pleased you enjoyed the afternoon tea box, thank you for recommending us!

Rated 3 out of 5 stars

University Delivery a problem

Ordered online a pie and beer box to be sent to my Grandson who had just started at Exeter University
Got a call today to say that they cannot deliver to Exeter University as have been unable to deliver orders there in the past and informed it would have 75% chance of being a failed delivery. Would not refund the cost of the box - only the cost of the gift card to accompany it. However they did agree to send the Pies to me at a date of our choosing provided it was reasonably soon as they had already ordered the ingredients. Just want everyone to be aware of this inability to deliver to the University as your money will not be refunded

September 28, 2025
Unprompted review
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Reply from Piglet's Pantry

We completely understand your frustration and are sorry for the inconvenience. Because the issue was flagged while processing, we were unable to cancel the order at that stage, but we did our best to make sure the delivery wouldn’t fail. We’re glad an alternative could be arranged and will take your feedback on board moving forward.

Rated 5 out of 5 stars

Great quality, excellent delivery and lovely team.

The giftee loved their afternoon tea box. Excellent delivery, excellent packaging, brilliant quality, and really lovely team. One thing I’d have liked is delivery available within two days of wanting to order, rather than 3-4. The website interface was hard to use on mobile- which I’d say majority people order via phones. My dad would have struggled to use the site. Thank you team! Will definitely order again soon x

August 15, 2025
Unprompted review
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Reply from Piglet's Pantry

We’re delighted the afternoon tea was enjoyed! As everything is made fresh to order, our delivery times can be a little longer, but we really appreciate your feedback. Thank you for your kind words, we look forward to your next order!

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Rated 1 out of 5 stars

Day late, food dry and stale

Packaging damaged, the ice bags were defrosted so had been in the box a long time, the post on the box said 1 day only but arrived a day later, scone was hard and stale, the veggie savouries were dry and all the same flavour, carrot cake was lovely and moist. As this was a gift I had to lie to my friends and tell them it was delicious, not worth the money, you need to give what you advertise, it’s called customer care

September 17, 2025
Unprompted review
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Reply from Piglet's Pantry

Hi Susan,

Sorry to hear about your experience, to help us investigate please contact us with your order information and we'll look into this for you.

Our email address is info@pigletspantry.co.uk.

Rated 5 out of 5 stars

My daughter bought me a gift of classic…

My daughter bought me a gift of classic afternoon tea from piglets pantry. All of the ingredients supplied was amazing and very well packaged. Would definitely use them again and try out other products.

September 10, 2025
Unprompted review
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Reply from Piglet's Pantry

We’re delighted to hear you enjoyed your afternoon tea. We really appreciate you sharing your experience and look forward to seeing you again!

Rated 5 out of 5 stars

Having had deliveries from Worthing…

Having had deliveries from Worthing previously, to see you had opened the store at Brighton station was great news…. Until….I found out it was card only after placing my order. I only had cash on me but thankfully you have 2 super heroes working in the store, one of which was Katelyn (I think) who offered to use her card for me and I gave her the cash. Thankyou Katelyn and thankyou both for first class customer service.

Have you any plans to accept cash? Whilst I accept the security around it, I hope it doesn’t put potential customers off.

September 17, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for sharing your experience and for highlighting the wonderful service from our Brighton team! We’ll be sure to pass along your kind words. At the moment, we’re operating as card-only, but we really appreciate your feedback and will certainly take it into consideration.

Rated 5 out of 5 stars

Excellent vegan afternoon tea

Excellent vegan afternoon tea
Bought as birthday gift for daughter, she loved it. Food delicious, beautifully packaged, instructions very clear and very generous portion sizes.

September 12, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for choosing us to celebrate such a special occasion. We’re so happy your daughter enjoyed her vegan afternoon tea!

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Rated 5 out of 5 stars

YUM!

You can tell they use really good quality ingredients, lots of care and attention has been taken to make them, beautifully packaged, arrived on time, brilliant customer service and the portion sizes are soooo good 😊
I got the Laura Ashley afternoon tea for my parents as a gift they said everything was YUM!! Delicious, tasty and the nicest cakes an bakes they have had. (You know things are really good when no words are spoken when eating them your just taking in all the delicious flavours 🤣)
Will definitely be ordering again thankuuuu 😊

September 13, 2025
Unprompted review
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Reply from Piglet's Pantry

We’re so pleased your parents enjoyed the Laura Ashley afternoon tea. Your feedback means a lot, thank you for sharing!

Rated 5 out of 5 stars

Cream tea heaven

I ordered a cream tea for two having sent them as gifts in the past and hearing how good they were. I was not disappointed. What a fabulous treat. A sturdy box with ice packs arrived on time and the presentation inside was brilliant. The savouries were gorgeous as were the scones and cakes. Very generous portions too. I will definitely be coming back for more. If I could give more than five stars I would!

September 5, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review and feedback! We are glad you enjoyed the afternoon tea, look forward to serving you again soon!

Rated 5 out of 5 stars

Perfection delivered to my door!!

Perfection delivered to my door!!! 1st class afternoon tea. I had the vegetarian, my friends had the traditional. We took our afternoon teas to the beach for my birthday, followed by a spot of seaglass hunting. Personally I favoured Piglets Pantry over a popular chain of afternoon tea. I will be ordering again!

September 6, 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

So glad you all enjoyed the afternoon teas, thank you for choosing Piglets Pantry!

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