Hi Trevor,

Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.

I’m so glad to hear that you found it easy to book with us. We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible.

In terms of your balance due date, you can still make a payment on that date - so for example, if your booking confirmation says the next payment is due on the 1st February, you can still make the payment on that date, as long as it's paid by midnight. However, don't worry if you're unsure as we'll always send payment reminders to let you know.

I hope this helps, but please don't hesitate to get in touch if you need anything!

We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us.

Kind regards and many thanks,
Lauren
Customer Service Advisor

TUI GROUP
TUI UK & Ireland