Monica Wragg

It was a simple process to insure my car. Thank you AA.

I had to specifically request that the toilet flush system allowed more water into the tank to enable efficient flushing. Why? The plumber clearly couldn’t be bothered. Then the seat in my cloakroom toilet was not closing properly due to me fiddling around with the fixture. Asked him to fix it but he then proceeded to completely break it . I will now have to purchase another. For all this I was charged £247. Very poor service

My shoes, ordered on line after seeing them in local Clark’s store. The last remaining shoe in store was not my size. Obviously these were very popular as there was only one shoe , size 5 D width available on line. I thought these would be perfect for me so placed an order. Very easy to place an order, and follow up delivery time &date via Evri. However, when shoes arrived to my home, their size was far too large. I returned these via my local Evri collection point, my village post office. Did not have to pay for this - wonderful. Clarks sent me an email when the shoes arrived back at the Clarks Outlet and that the money had been refunded to my credit card. What an incredibly slick operation that even I ,now aged 78, could journey my way through. Thank you, thank you. I have been purchasing Clarks footwear for myself and family for decades.

In my experience National Express coaches always leave on time and arrive at the destination on time . How they do this with traffic in London, I’ll never know. The drivers always make me feel safe and relaxed throughout the journey. Huge thanks.

Regular update information received from Omaze. Charities benefitting from donations.

I described the issues with my boiler with your adviser. He suggested a remedy which I had already tried but did not resolve the problem. Amazingly, an appointment was made for an engineer to visit tomorrow. I have been a customer of British Gas for over 50yrs and their customer service has always been first class.

The order process was very easy, however the voucher itself was extremely basic. Take a look at them! Would you send one to friends and relatives? No seasonal greetings or design. It was a Christmas gift voucher for my grand daughter who is a great fan of motelrocks. It would have been likewise for a birthday gift voucher. You should definitely some effort into creating designs for gift vouchers, as all other companies who sell vouchers manage to produce. I consider your attitude towards your customers rather arrogant. Very sadly.

I agree with all the reviews that this is a rip off, fraudulent organisation and should be removed from all websites. I stupidly ordered one bottle without looking at all the abysmal reviews. Without my knowledge, they put me on a monthly contract for which I have now paid 2 x £165!!!!. I have telephoned them twice to cancel any further gummies being sent to me. The second batch that was sent to me , I have now returned keeping the PO proof of posting. The only way that I could put an end to this was by cancelling my card.

I was given a hearing test by Michael Crawley at your Cheltenham store even though I was at the store to order an ear plug, to reduce sound in my left ear. I suffer with high pitched tinnitus which I had managed very well so that it didn't interfere with my day to day life and no sleep problems. Mr Crawley insisted on carrying out another hearing test even though I had already had one at a previous appointment with a very nice man in Tewkesbury store. I specifically pointed out to Mr Crawley, NOT to put any high pitched sounds in my ears as this would worsen the tinnitus. He ignored my request, put loud high pitched noises in the ears with the ear phones. I now have a persistent extremely loud high pitched fire alarm going off in both ears. This has seriously affected my daily life and I now have sleepless nights. Mr Crawley informed me that his role within Boots was to sell hearing aids for the company, irrespective of customer health and safety. He advised that the £4000 hearing aids would cure my tinnitus. We all know that tinnitus is not curable. My life is ruined. Well done Boots . Profit at the expense of your customers is your sole aim - is it?

Can usually find whatever I am looking for. Good quality products and, most importantly, excellent customer service from the lovely ladies in the Cheltenham store.

This is a brilliant service . Deliveries on time by very Covid safety conscious delivery people. Many thanks to all of you.
With all good wishes for Christmas and 2021

The change over from previous energy provider was so smooth - I didn't have to do anything at all apart from provide meter readings to British Gas . Marvelous.

Delivered within time frame specified. Very nice, helpful delivery men who unwrapped my new mattress for me and took away the old one.
First class service

Coach journey to Victoria was made in good time. Driver was excellent. The journey back to Cheltenham was not so good. Journey time was longer than usual at that time of day and the drive was not as smooth as usual . Driver was more erratic.