I was given a hearing test by Michael Crawley at your Cheltenham store even though I was at the store to order an ear plug, to reduce sound in my left ear. I suffer with high pitched tinnitus which I had managed very well so that it didn't interfere with my day to day life and no sleep problems. Mr Crawley insisted on carrying out another hearing test even though I had already had one at a previous appointment with a very nice man in Tewkesbury store. I specifically pointed out to Mr Crawley, NOT to put any high pitched sounds in my ears as this would worsen the tinnitus. He ignored my request, put loud high pitched noises in the ears with the ear phones. I now have a persistent extremely loud high pitched fire alarm going off in both ears. This has seriously affected my daily life and I now have sleepless nights. Mr Crawley informed me that his role within Boots was to sell hearing aids for the company, irrespective of customer health and safety. He advised that the £4000 hearing aids would cure my tinnitus. We all know that tinnitus is not curable. My life is ruined. Well done Boots . Profit at the expense of your customers is your sole aim - is it?