Gary Townsend

Order placed on the Friday and delivery received next day. Excellent service and a nice little personal touch sent with the package.

Flight was marred by a passenger directly in front of me who was clearly drunk when he came on board.
Despite this the cabin crew let the passenger purchase more alcohol before finally refusing to sell any more as the situation deteriorated.
So much for the ‘Onboard Together’ policy.

We have used SimplyExcess a few times now and are happy with the service. The rates quoted are very good compared to car hire companies and the cover is easy to arrange online.
I had a minor issue when I requested a slight change to the end time of my cover period, it took several emails to get the amended policy documents.
Fortunately we have never had to make a claim against our policies so cannot comment on that part of service.

Flights were on time both ways and booking online was very easy for both the flight and hire car, so pretty good all round experience.

The flight prices could be more competitive as more expensive than competitors. Did not enjoy the cheesy onboard broadcasts, quite annoying after a couple of hours.

Very easy to order online and the e tickets came through within a few minutes

Very easy to book cover and at a fraction of the cost the car rental companies would charge. Policy documents very clear about level of cover etc.
Fortunately I did not have to claim against the policy so cannot comment on that area of the insurance.

I was coming to the end of my fixed tariff and my available options were explained and made my selection very easy.
New rates confirmed and start date set to coincide with the end date of my existing tariff.

I have only been saving with Monument for a few weeks but very impressed so far. Very easy to set up the account online via the app which is easy to navigate. The interest rates on offer are competitive and hopefully they will remain so.

I had an issue getting access to my account online.
A call to Family Building Society and Guy had me back up in running very quickly, very good service

Very easy to deal with Octopus, communication on energy plan options transparent making decision making process simple.

Posted job and got three quotes through within a couple of days.
Selected the one to go with and had the job completed the following week.

Easy to arrange and all went smoothly

I called with a query over my Sipp transfer to II and Kam responded to me via the secure message system within a couple of hours, very good service in the current climate with Covid delays everywhere.

Renewed with Avro on a 12 month fix as they were still more competitive than any other offers on the comparison sites. The new tariff is more expensive than my current one but fuel prices have jumped considerably.

Easy to send the monthly meter reading and I have had no issues dealing with Avro over the last year - all communication has been by E Mail.

Advised on the progress of my delivery by e mail and delivery time slot confirmed was accurate, good all round service.

Very easy to update meter readings and excellent visibility of fuel used and balance of account

Easy order process added to a great price and quick delivery

I have had an account with Starling for 6 months and am very pleased with the service.

Will we be able to make payments to Australia any time soon? Seems strange to include New Zealand but not Australia.

We recently ordered a refurbished IPhone and are very pleased with the overall service from musicMagpie.

The phone arrived within a couple of days of order and we received regular updates on the delivery.

No issues on any of the savings accounts that I have opened, very smooth process