Melissa Carpenter

ABSOLUTE SCAM!!!!

Not instant and NOT the price requested. I paid their initial fee and got told 24-72 hours for a code. Took 2 days for them to tell me there’s an additional fee of £30 for an ancient iPhone 6 that was never even in a contract and has only ever been a “sim only” phone so their “additional charges with the carrier that need clearing” is an outright lie and blatant theft. I got bored waiting 2 days for them to come back (I needed it quickly which is why I chose this as it was advertised as instant) so while I was waiting for them to come back I did a live chat with vodaphone directly and they unlocked it within 10 mins of me starting a chat completely free of charge. Safe to say I’ll be raising a bank dispute for their original scam fee they charged me.

BELIEVE THE OTHER REVIEWS

51 minutes on the phone with Christopher going over TONS of questions and promising me help then near the end doing a scare tactic into telling me how long it’ll take to pay off my debts at current rate. Declined for a consolidation loan asked if he can put me through to someone else who can help I expressly said if it’s an IVA or DMP I am not interested he said no it’s just making it one affordable payment. He puts me through to this woman I say the same thing not interested in IVA or DMP and she ended the call.

It’s a WASTE of your time, look at the reviews. The ONLY positive ones are people who’ve accepted an IVA/DMP this company will not offer you a consolidation loan

TERRIBLE NEVER EVER EVER USE EVRI

24 hour shipping parcel FINALLY gets a delivery date and time 3 days after sending. 6 hours after delivery window has ended I call them get told he must be running late the manager will call the courier and the tracking will be updated. It’s now 24 hours since then (4 days since it was sent) the tracking still shows item as being due to be delivered yesterday 12:30-13:30 no update there via email or via text. I call the number again go through the RIDICULOUS bot system and after giving it the number instead of transferring me to a person it says “I see we already have an open case about this parcel we will be in touch when we have an update goodbye”

Box of LIVE plants gone somewhere no way to contact a real person and all updates just say due to be delivered 5th May 12:30-13:30.

Looks like a manual repay option when you can afford it you click repay but its not. They will debit the full repayment amount as soon as your account has enough funds. Ignoring any future or scheduled bills to go out. They have CPA (Continued Payment Authority) to your bank meaning they have you bank feed and totals and direct debit amounts/dates etc but they clearly ignore this.

Essentially i had JUST enough in my bank account to last until payday and cover my mortgage and other bills due to leave without going into overdraft. Safety Net decided to withdraw their full repayment the very same day my standing order for my mortgage is due out WITHOUT notifying me or consulting me in any way beforehand they just did it, so once again im back in overdraft despite this "help" and i have paid their loan fees PLUS my bank overdraft fees which they put me into to by taking a repayment. DO NOT use this company it would have been cheaper for me to just take the overdraft fees, now i have overdraft fees AND theirs due to be paid.

ABSOLUTELY ridiculous! WORST delivery service I’ve ever received

I left a note in the note to the driver section to say I would be out the house on the delivery day so to leave it with a neighbour! We ALWAYS have at least one neighbour n

Day 1: card left in the door saying we missed you and the parcel is being returned to the depot NO mention of trying to deliver to a neighbour and we asked the neighbours who confirmed they were in and no one had tried to deliver - I phone yodel customer service and am on hold for over 10 minutes before I get through to someone who has said she will leave a note for the driver to leave with a neighbour tomorrow

Day 2: EXACTLY the same thing - a note saying we missed you absolutely no attempt to deliver to neighbours once again despite the SECOND driver note - I phone customer sevice who apologise and say they will leave a note for the driver and contact the delivery depot

Day 3: ONCE AGAIN a note with NO attempt to deliver to neighbours and the card now reads we have tried to deliver 3 times unsuccessfully so now I have to collect it from my “local” depot - over an hour drive away or it will be returned to sender! I phone customer service and (I assume due to bad weather) no customer service assistant is available to take the call and the call automatically hangs up