ABSOLUTELY ridiculous! WORST delivery service I’ve ever received

I left a note in the note to the driver section to say I would be out the house on the delivery day so to leave it with a neighbour! We ALWAYS have at least one neighbour n

Day 1: card left in the door saying we missed you and the parcel is being returned to the depot NO mention of trying to deliver to a neighbour and we asked the neighbours who confirmed they were in and no one had tried to deliver - I phone yodel customer service and am on hold for over 10 minutes before I get through to someone who has said she will leave a note for the driver to leave with a neighbour tomorrow

Day 2: EXACTLY the same thing - a note saying we missed you absolutely no attempt to deliver to neighbours once again despite the SECOND driver note - I phone customer sevice who apologise and say they will leave a note for the driver and contact the delivery depot

Day 3: ONCE AGAIN a note with NO attempt to deliver to neighbours and the card now reads we have tried to deliver 3 times unsuccessfully so now I have to collect it from my “local” depot - over an hour drive away or it will be returned to sender! I phone customer service and (I assume due to bad weather) no customer service assistant is available to take the call and the call automatically hangs up