TERRIBLE NEVER EVER EVER USE EVRI

24 hour shipping parcel FINALLY gets a delivery date and time 3 days after sending. 6 hours after delivery window has ended I call them get told he must be running late the manager will call the courier and the tracking will be updated. It’s now 24 hours since then (4 days since it was sent) the tracking still shows item as being due to be delivered yesterday 12:30-13:30 no update there via email or via text. I call the number again go through the RIDICULOUS bot system and after giving it the number instead of transferring me to a person it says “I see we already have an open case about this parcel we will be in touch when we have an update goodbye”

Box of LIVE plants gone somewhere no way to contact a real person and all updates just say due to be delivered 5th May 12:30-13:30.