United Kingdom
Review of Carparkingpartnership
Gave me a parking fine with a blue badge scanned and I took a screenshot of the parking at a hospital in Harlow !!! I’m absolutely livid what would they have done if I didn’t have a screenshot ! Just charged me I guess robbing bxxtards
Review of Trustpilot
Very disappointed I had around 30 reviews removed they were all true reviews on travel up which I would like many people to know for some reason they were all removed by trustpilot I was only giving my honest opinion on travel up
Reply from Trustpilot
Hi Gary
Thanks for getting in touch. If you've reviewed a company numerous times this would likely cause our fraud detection software to kick in due to suspicious or unusual activity.
If you would like to see about this possibility of these being hosted back on-line, please get in touch with our Content Integrity Team and we'll be happy to investigate for you.
https://support.trustpilot.com/hc/en-us/requests/new
Best Wishes
Jen - Trustpilot
Review of Mercedes Benz
One star I'd give zero if I could - the worst customer service I'd never ever buy a Mercedes again after complaining they offered me a courtesy car which comes with a recall anyway - they made me wait 6 hours and the car still wasn't fixed so now I have to go back again wasted day completely and no compensation - Mercedes customer service called me in Holland and we're useless didn't care that I was going to write a bad review
Review of Milesandmore
Unbelievable I didn't check my miles snd more account due to covid - one booking from Europe to Canada and the USA / the first part was there second - Toronto - Zurich- Barcelona wasn't there eventhough the same booking I ask them to credit and they can't as it's over 6 months it was 18 months ago but I don't care if it's 10 years they can see it's the same booking it's their fault not mine now i will put a formal complaint I and close my account so useless
It's embarrassing for them they can't credit as it now just causes bad feedback
Review of oswaldbailey.com
Missing item a bag 25L It's a major drama filling in forms - 10 days pass (supposedly the timescale) I email them get an email back saying I'm missing the tracking number (the order number is on the form) now I've got to probably wait another 10 days to replace an £8,50 bag - more trouble than the missing bag is worth never seen such a drama over a missing item of low value
Review of Millets
Not so happy - ordered 2 bags only 1 was in the packing (which I've kept) £8.50 a 10 day case ensuing which is sort of not nice as it's as if they don't believe me - I feel like sending the bag and packaging back so they can see only 1 bag was in it - altogether a lot of drama for a small nonsense amount of money
Reply from Millets
Hi Gary,
Thank you for leaving this review.
I am sorry to hear that you didn't receive your complete order as expected.
Looking into this, I can see that our Customer Care Team have already provided assistance with this.
If you wish to discuss anything further though, you can email your order details and query to customercare@millets.co.uk with reference #18061029 as your subject.
We hope to be hearing from you again soon.
Kind regards,
Bekki
Millets Online Review Team
Review of GoodSAM
The worst thing I've ever seen downloaded 4 times and called the help line who do their best but this app is the most stupid thing I've ever seen - you log in and it doesn't do anything - why wouldn't they trial it first - I've asked if they need me to steward to call me as I'm not using the app / clicked every icon it's not like I've not given it a chance
Review of BudgetAir.co.uk
Just received my refund was supposed to be £171 was short changed £25 quid I will go to court over it even if I lost the whole lot I'm livid - Philippine airlines cancelled the flight not me I would still like to fly - avoid like the plague
Review of Red Letter Days
Myself and partner booked 50 lap go kart in Edmonton was a great day
Review of Trespass
Bought 2 pairs of waterproof trousers one pair was faulty (poppers on ankle wouldn't work the other pair no problems with - i then sent back and received another faulty pair - trespass refunded one by (as they no longer had my size but not the postage - so if i had to buy again I'm having to pay postage again - they didn't even give me the option - if i was in the customer service i would of refunded the postage too - feel quite angry about the whole episode
Reply from Trespass
Thank you for your review. I'm sorry to hear you had such a frustrating experience, but we do appreciate you bringing this issue to our attention. Please can you email me at support@trespass.co.uk using Trustpilot as the subject line and details of your issue and I will look into this as soon as possible.
Kind Regards
Trespass Customer Service
Review of Travelzoo
Possibly the best place we have stayed - the hosts were very attentive especially at breakfast - the 5 course tasting menu was out of this world - wine very reasonably priced - overall we couldn't fault the lifton hall we will come back
Review of Travel Trolley
I received a refund a few weeks ago partly - complained about the admin fee of £70 and after many emails this was refunded as well
I obviously wouldn't use again as it caused way to much stress to solve the problem as the airline cancelled i guessed it would be a full refund -
I would only book direct with airlines in future
Reply from Travel Trolley
Dear Garry
We incur a cost in processing refunds on behalf of our customers. Clause 21 of our terms and conditions therefore allow us to charge a per ticket administration fee to cover these costs. However, we recognise these are extremely difficult times for our customers, and we at Travel Trolley would like to support you as best we can. We have therefore taken the decision to remove the administration fee, in order to help our customers through these turbulent times and to provide them with as much support as we can offer. Whilst this is of significant financial loss to our business, our customers are of paramount importance to us. As customers are facing huge financial difficulties, we hope that removing the fee will go in some way to ease their personal burdens
Kind regards
Travel Trolley
Review of mytrip.com
You asked me to stop doing reviews - you firstly need to advise your staff to NOT apply an admin fee unjustly.
I wouldn't put any reviews infact you would only get good reviews for acting kindly during the corona outbreak
If i get a full refund (air Malta advised me already the amount) i will put a good review i have done this for "travel trolley"
Reply from mytrip.com
Hello Gary,
Kindly note that our terms and guidelines are readily available on our website for you to read at all times. Furthermore, upon purchase, you are asked to read and accept our terms and conditions and are always welcome to reach us for any questions or doubts.
Kindly understand that we are not responsible for the airline handling time of refunds.
Best,
mytrip.com team
Review of mytrip.com
You asked me to contact you which Ive done 3 times every week for 3 weeks and nothing back why don't you just reply here that's the only way you reply
You charge me an admin fee I will take you to small claims court simple as that
Reply from mytrip.com
Hello Gary,
Although we do understand your frustration, please allow us to inform you once more that the refund procedure depends entirely on the airline confirming the refund, and the handling from one of our agents.
Since there is a global pandemic, it is only expected that there will be delays in the handling due to the large amount of requests besides yours.
We would kindly ask you to refrain from making multiple reviews, as this is not a channel we use to support our customers, since it is not our own platform, and this method does not and cannot accelerate the refund procedure in any way.
We are truly grateful for your understanding during this stressing situation.
Best regards,
mytrip.com team
Review of mytrip.com
Again you asked me to contact you on your "contact form" on your website there isn't a page Ive asked 3 friends to find as you keep telling me its there
My trip you asked me to contact you under "contact" on Mytrip website - the only thing you get if you go to complaints is FAQ no actual email address just a phone number (which is useless as Ive tried to complain but nothing happens) how about you give me your complaint email here - i wont be giving up i have reported to the government your charging admin fee during corona crisis its up to you to justify with them i will be getting my money back one way or another
Reply from mytrip.com
Hello Garry,
Please check the personal message received.
Best regards,
mytrip.com team
Review of mytrip.com
My trip you asked me to contact you under "contact" on Mytrip website - the only thing you get if you go to complaints is FAQ no actual email address just a phone number (which is useless as Ive tried to complain but nothing happens) how about you give me your complaint email here - i wont be giving up i have reported to the government your charging admin fee during corona crisis its up to you to justify with them i will be getting my money back one way or another
Reply from mytrip.com
Hello Gary,
We are sorry to hear about your frustration.
Please be informed that Trustpilot is not one of our official communication channels that we use to assist customers with requests.
Kindly use the cancellation option in order to forward us your feedback via our contact form.
Best regards,
mytrip.com team
Review of mytrip.com
I cant reply to your reply but ill do a charge back on my Visa card if I'm charged even £1.00 .... Mark my words - called my bank yesterday who are happy to refund and apply the charge back HSBC have Bern doing alot of these lately and visa approved
My air Malta flights were cancelled Mytrip.com think their charging a £30 admin fee If the total is not refunded ill take them to small claims court - even if it costs the full price of my ticket
Reply from mytrip.com
Hello Gary,
Please be informed that Trustpilot is not one of our official communication channels that we use to assist customers with new requests.
Kindly submit a request via the contact form you will find on our website, under the 'Contact' tab. Simply select your preferred reason for contacting us and you will then be able to send your request, which we will receive as an email.
Best regards,
mytrip.com team
Review of mytrip.com
My air Malta flights were cancelled Mytrip.com think their charging a £30 admin fee If the total is not refunded ill take them to small claims court - even if it costs the full price of my ticket
Reply from mytrip.com
Hello Gary,
Since the start of the Covid-19 epidemic, we have been constantly assessing the situation and providing assistance to affected customers. Due to this difficult situation, we are receiving an extremely high number of customer requests at the same time as many of our service centers are understaffed due to government lockdowns.
The airlines change their rules and policies constantly and some airlines have suspended their operations. To be as effective as possible, we offer to handle the contact with the airline on your behalf. Depending on the airline of your reservation and the airline rules and policies at the time, our minimum handling fee may apply for the administrative work we carry out in relation to your request.
Best regards,
mytrip.com
Review of Travel Trolley
Oh dear ... These cowboys we will see in court - papers lodged .. Admin fee applied in corona virus pandemic ... Avoid unless of course you love people taking your money i doubt this company will be trading in 6 months - if they reply let me know if your attending court - as i will be there . Bye for now
Review of Travel Trolley
I'll be taking this company to small claims court for their ridiculous admin fees - they used a company Amex card to issue tickets so this is an obvious reason they are charging fees we will get to the bottom of this and I will get a full refund one way or another
